If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Fair Entry Pre-screener, you will be responsible for conducting the initial review of applications and documents for in-person applicants to the Fair Entry program; to verify that they meet basic eligibility or completeness requirements before advancing them to the next stage of processing. In this position, you will play a gatekeeper role in assisting applicants who are missing necessary components to complete the application process as planned, which expedites service for those who have completed everything properly. Primary duties include:

• Explain program eligibility requirements, review documents, and answer questions the applicant may have before reaching the counter for processing.
• Flag issues, errors, or inconsistencies for correction.
• Use a software system for queuing applicants who are applying in-person at any of the program's sites.
• Welcome applicants to the Fair Entry site, represent the program, be sensitive to the needs of vulnerable patrons, and use effective verbal communication to convey important program information.
• Handle sensitive and confidential information responsibly, protecting applicants' privacy.

Qualifications

• A completed 1 year Certificate and at least 1 year of customer service experience.
• Intermediate proficiency using Microsoft Office (Excel and Word) and previous experience working in complex database applications is required.
• Formal training in crisis de-escalation as an asset.
• Training in cultural awareness is considered an asset.
• Knowledge of City of Calgary services will be considered an asset.
• Excellent communication skills with a strong focus on customer service and conflict resolution, decision making and problem-solving abilities.
• Demonstrate a high level of attention to detail, sensitivity, and the ability to prioritize work in a high volume and fast paced environment.

Pre-employment Requirements

• A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Union: CUPE Local 38

Business Unit: Recreation and Social Programs

Position Type: 4 Temporary (up to 5 months)

Location: Various Location

Compensation: Pay Grade 4 $28.82 - 38.51 per hour

Days of Work: This position typically works a 5 day

work week, with 1 day off in each 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External

Apply By: August 6, 2025

Job ID #: 312414