About IBU

International Business University (IBU) stands as Ontario’s first independent not-for-profit university. Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU is Ontario’s only not-for-profit independent University. Our foundation draws inspiration from the world’s most esteemed independent universities, creating a ‘next generation’ model characterized by innovation, agility, and responsiveness. IBU is focused on being a truly student-centric, industry-aligned university, executing the best practices of today to build the future talent relevance of tomorrow. IBU is committed to curricula and learning experiences that seamlessly blend rigorous academic preparation with practical skill development, reflecting emerging technologies, evolving societal needs, and the future demands of the global workforce.

Overview

International Business University (IBU) is seeking a skilled and dedicated Infrastructure and Cybersecurity Specialist to join our IT team. The ideal candidate will have strong experience in infrastructure project management, execution, and providing escalation support. Reporting to the IT Team Lead, Support Service, this role will focus on supporting and enhancing existing systems, infrastructure, and cloud environments, with a commitment to robust security and exceptional user experiences.

As part of the onboarding process, the successful candidate will familiarize themselves with IBU’s current infrastructure projects and support the environment to gain a comprehensive understanding of our systems. This knowledge will enable the Infrastructure Systems Administrator to contribute effectively to the IT team’s goals and the university’s mission. If you are eager to take on a meaningful role in an environment that positively impacts the experiences of students, faculty, and staff, we’d love to connect with you.

Key Responsibilities

• Cybersecurity Oversight: Collaborate with the CIO and IT Director to implement and maintain cybersecurity controls and tools (e.g., anti-malware, endpoint protection, vulnerability assessments, patching processes) aligned with institutional policies and regulatory standards.
• Threat Monitoring and Incident Response: Assist in detecting, analyzing, and responding to cybersecurity incidents, and help coordinate remediation and communication procedures.
• Data Protection: Oversee the backup and restore systems to ensure data integrity and compliance with business continuity (BCP) and disaster recovery (DRP) requirements.
• Microsoft 365 Administration: Manage the suite, including software deployment, licensing, and escalation support.
• Cloud Security: Maintain cloud-based security compliance and protection using extended detection and response (XDR) models.
• Device Management: Configure, test, and validate Group Policy and Intune/Endpoint Manager (MDM) for endpoint management.
• Telephony and Communication Systems: Manage the telephone system (8x8), including Polycom phones, IP desktops, mobile devices, Salesforce calling integrations, and eFax services.
• Video Conferencing: Provide support for Zoom and Teams cloud-based video conferencing systems.
• Network Management: Oversee Cisco Meraki cloud systems, including LAN, WAN, and firewall performance and connectivity.
• Infrastructure Monitoring: Ensure all critical technology assets are properly monitored, providing real-time analytics for SLA compliance.
• Onsite IT Support: Deliver direct IT support for faculty, students, and staff, as assigned by supervisors.

Required Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field preferred.
• 5+ years of demonstrated success in supporting, administering, or managing IT infrastructure systems and controls.
• Experience or training in IT security and cybersecurity principles and practices is strongly preferred.
• Proficiency in telephone systems, video conferencing tools, and IT support processes.
• Strong ability to coach, mentor, and support IT team members for smooth operations.
• Proven capacity to quickly learn and manage unfamiliar systems and processes.
• Track record of efficiently and accurately resolving support inquiries from diverse channels.
• Exceptional verbal, written, and interpersonal communication abilities.

IBU values and embraces diversity, equality and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. As an institution operating on traditional lands of Indigenous Peoples and communities, IBU recognizes its obligation as a member of the Ontario postsecondary system to join the path of reconciliation with Indigenous People. We are an Equal Opportunity Employer. If you require disability-related accommodation to participate in the recruitment process, please contact us at careers@ibu.ca and we will be happy to accommodate your needs under the Ontario Human Rights Code.

If you are interested in this opportunity, please submit to careers@ibu.ca a cover letter and resume in PDF format. See our website www.ibu.ca for further information about this new and exciting university.

We thank all applicants for their interest in this position. Please note that we will only be in contact with those individuals moving forward in the process.

Job Types: Part-time, Permanent

Expected hours: 30 per week

Benefits:

• Company events
• Employee assistance program
• Extended health care
• Tuition reimbursement
• Vision care

Education:

• Bachelor's Degree (required)

Experience:

• managing IT infrastructure systems and controls: 5 years (required)
• IT security and cybersecurity principles and practices : 3 years (required)
• coaching and mentoring IT team: 3 years (preferred)

Work Location: In person