Company Overview

Canstar Group of Companies is one of Western Canada’s leading insurance restoration businesses, operating across five companies and 18 branch offices throughout British Columbia, Albert and Saskatchewan. Since 1985, we’ve been helping residential and commercial clients recover from fire, flood, storm, and other structural disasters with a focus on speed, safety, and quality.

We are proud to support our local communities—including sponsorship of the BCSPCA—and we take pride in fostering a culture of integrity, service excellence, and teamwork. At Canstar, we work hard, solve problems fast, and celebrate wins together.

Position Overview

We are seeking a driven and detail-oriented Accounts Receivable Manager to lead and optimize our AR function across all Canstar entities. In this critical role, you’ll be responsible for overseeing the full accounts receivable cycle, ensuring accurate billing, clean invoicing, and timely collections that directly impact our cash flow and financial performance.

This role will also build and manage a small, high-performing AR team and serve as the key liaison between Finance, Operations, Project Management, and our clients. The ideal candidate is a proactive, hands-on leader who thrives in a high-volume, fast-paced environment and brings a passion for continuous improvement.

Key Responsibilities

Receivables Management

·        Lead the end-to-end AR process across multiple business units and systems.

·        Ensure timely collections and reduce DSO in alignment with company targets.

·        Monitor and reconcile customer accounts, unapplied payments, and prepayments.

·        Investigate and resolve billing discrepancies, client disputes, and documentation issues.

·        Coordinate weekly/monthly reviews with Project Managers and executives to discuss aging AR and recovery actions.

·        Oversee accurate application of payments (cheques, EFTs, wire transfers, e-transfers, credit cards).

·        Manage credit notes, write-offs, and account adjustments within policy.

·        Prepare and analyze AR aging and collection reports for management.

·        Collaborate with cross-functional teams to support clean invoicing and client satisfaction.

Leadership & Team Development

·        Build, lead, and mentor an AR team that aligns with Canstar’s values and performance expectations.

·        Set clear KPIs, accountability structures, and training plans.

·        Champion a culture of ownership, service, and continuous improvement.

Process Improvement & Compliance

·        Evaluate and enhance AR processes, controls, and documentation standards.

·        Support the transition to system-integrated workflows across all entities.

·        Ensure compliance with company policies, contractual requirements, and applicable accounting standards.

Health and Safety

• Ensure that self and others adhere to Canstar’s health and safety practices and procedures
• Ensure good housekeeping is kept to perform work safely and efficiently
• Understand safety policies and protocols
• Ensure that self and others on site are wearing all required PPE, when required

Who we are looking for:

• Minimum 5+ years of AR experience, preferably in a multi-entity or project-based environment
• Experience in restoration, insurance, construction, or related industries is a strong asset
• Demonstrated ability to lead and develop high-performing teams
• Strong business acumen with a solid grasp of GAAP and AR workflows
• Excellent communication and interpersonal skills to engage internal and external stakeholders
• Technically strong in Microsoft Excel (pivot tables, VLOOKUP, etc.) and ERP systems
• Highly organized, self-motivated, and able to manage competing priorities in a deadline-driven environment
• Professional, assertive, and solution-oriented approach to collections and conflict resolution

Why Join Canstar?

• Competitive salary and compensation package
• Comprehensive health and dental benefits for you and your family
• Industry-related tuition reimbursement (50%–100% of eligible costs)
• Opportunities for career growth across multiple business lines
• Collaborative, values-driven culture that rewards innovation and results
• If you’re looking to make an impact and grow your career with one of the most respected names in the restoration industry, we want to hear from you.

Apply today and be part of our winning team.