Endpoint Technical Specialist
Top Benefits
About the role
Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.
Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.
Applicants must reside and be legally eligible to work in Ontario. Type: New Temporary Full Time, 2 years 37.5 hours/week Applicants must reside and be legally eligible to work in Ontario. Job Description
- Design, test, validate and implement large scale, enterprise endpoint solutions, including device configurations, operating system deployments, and software distribution.
- Document environments, configurations, deployments, and changes within the environment.
- Develop and maintain endpoint security standards in line with the company's security policies and best practices.
- Create standardized desktop and laptop configurations, including operating systems and software, and ensure the deployment feasibility of these configurations to new or existing hardware.
- Responsible for ensuring that the imaging infrastructure is being utilized successfully across the estate through regular monitoring and regular touchpoints with End User Services.
- Respond to, investigate, and resolve issues with the imaging infrastructure in a timely manner.
- Oversee the deployment, management, and administration of endpoint management platforms such as Intune, SCCM, and JAMF for endpoints using Windows, MacOS, iOS, and Android.
- Leads regular sessions with internal teams to disseminate knowledge of technologies and best practices.
- Leads endpoint-related projects, ensuring timely delivery and alignment with business objectives.
- Functions as a subject matter expert for endpoint management, providing escalated support and troubleshooting for complex end point issues.
- Analyze, report, and act upon endpoint performance metrics and security alerts.
- Monitor endpoint performance, identify bottlenecks, and optimize configurations for better user experience. Work closely with End User Services to ensure user experience is being measured on a consistent basis through ticketing trends, proactive working groups with stakeholders across the company, and other feedback such as surveys and metrics.
- Responsible for ensuring that all endpoints are compliant with licensing, security patches, and company policies.
- Research and evaluate new endpoint technologies, tools, and solutions to improve efficiency and security. In close collaboration with End User Services and other IT leadership, develop standards and guidelines for the adoption of new technologies.
As a role model and champion, you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care. The responsibilities described above are representative and are not to be construed as all-inclusive. Qualifications
- University degree in Information Technology, Computer Science or related field required
- At least 10 years’ progressively responsible and related experience in a directly related field
- Strong knowledge of Windows and MacOS, IOS and Android operating systems, as well as common software applications and networking principles.
- Excellent troubleshooting and analytical skills to diagnose and resolve technical issues efficiently.
- Effective communication skills to interact with end-users and team members, providing clear and concise support and instructions.
- Meticulous attention to detail to ensure accurate system configurations and documentation.
- Ability to manage time effectively, prioritizing tasks and managing multiple issues simultaneously.
- Proven experience in desktop support or a similar role, with a track record of successfully managing and resolving technical issues.
- Working Knowledge of Microsoft Cloud platforms such as Intune, Autopilot, Entra and M365
- Advanced PowerShell knowledge is required
- Experience with Windows task sequence development
- Experience with Endpoint Management specifically with Intune and SCCM
- Excellent troubleshooting and problem-solving skills, multi-tasking and time management
- Proven attendance and punctuality.
- Professional behaviour and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital
- This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all
Why Choose Us?
- Be part of a dedicated team committed to excellence.
- Shape the future of healthcare in a supportive environment.
- Enjoy competitive benefits and an excellent defined benefit pension plan (HOOPP).
Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.
About Women's College Hospital
For more than 100 years Women’s College Hospital has been developing revolutionary advances in healthcare. Today, WCH is a world leader in health of women and Canada’s leading, academic ambulatory hospital. WCH advocates for the health of all women and ensures that their needs are reflected in the care they receive. We’re also delivering innovative solutions that address Canada’s most pressing issues related to population health, patient experience and system costs.
At Women's College Hospital, our greatest strength is in our people. We recognize this, and are committed to being an employer of choice by creating a work environment based on equity, respect, and working together in caring, inter-professional teams. There are exciting career opportunities in various areas throughout the hospital. Please follow the link below to see what positions we have available.
http://www.womenscollegehospital.ca/careers
Endpoint Technical Specialist
Top Benefits
About the role
Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.
Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.
Applicants must reside and be legally eligible to work in Ontario. Type: New Temporary Full Time, 2 years 37.5 hours/week Applicants must reside and be legally eligible to work in Ontario. Job Description
- Design, test, validate and implement large scale, enterprise endpoint solutions, including device configurations, operating system deployments, and software distribution.
- Document environments, configurations, deployments, and changes within the environment.
- Develop and maintain endpoint security standards in line with the company's security policies and best practices.
- Create standardized desktop and laptop configurations, including operating systems and software, and ensure the deployment feasibility of these configurations to new or existing hardware.
- Responsible for ensuring that the imaging infrastructure is being utilized successfully across the estate through regular monitoring and regular touchpoints with End User Services.
- Respond to, investigate, and resolve issues with the imaging infrastructure in a timely manner.
- Oversee the deployment, management, and administration of endpoint management platforms such as Intune, SCCM, and JAMF for endpoints using Windows, MacOS, iOS, and Android.
- Leads regular sessions with internal teams to disseminate knowledge of technologies and best practices.
- Leads endpoint-related projects, ensuring timely delivery and alignment with business objectives.
- Functions as a subject matter expert for endpoint management, providing escalated support and troubleshooting for complex end point issues.
- Analyze, report, and act upon endpoint performance metrics and security alerts.
- Monitor endpoint performance, identify bottlenecks, and optimize configurations for better user experience. Work closely with End User Services to ensure user experience is being measured on a consistent basis through ticketing trends, proactive working groups with stakeholders across the company, and other feedback such as surveys and metrics.
- Responsible for ensuring that all endpoints are compliant with licensing, security patches, and company policies.
- Research and evaluate new endpoint technologies, tools, and solutions to improve efficiency and security. In close collaboration with End User Services and other IT leadership, develop standards and guidelines for the adoption of new technologies.
As a role model and champion, you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care. The responsibilities described above are representative and are not to be construed as all-inclusive. Qualifications
- University degree in Information Technology, Computer Science or related field required
- At least 10 years’ progressively responsible and related experience in a directly related field
- Strong knowledge of Windows and MacOS, IOS and Android operating systems, as well as common software applications and networking principles.
- Excellent troubleshooting and analytical skills to diagnose and resolve technical issues efficiently.
- Effective communication skills to interact with end-users and team members, providing clear and concise support and instructions.
- Meticulous attention to detail to ensure accurate system configurations and documentation.
- Ability to manage time effectively, prioritizing tasks and managing multiple issues simultaneously.
- Proven experience in desktop support or a similar role, with a track record of successfully managing and resolving technical issues.
- Working Knowledge of Microsoft Cloud platforms such as Intune, Autopilot, Entra and M365
- Advanced PowerShell knowledge is required
- Experience with Windows task sequence development
- Experience with Endpoint Management specifically with Intune and SCCM
- Excellent troubleshooting and problem-solving skills, multi-tasking and time management
- Proven attendance and punctuality.
- Professional behaviour and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital
- This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all
Why Choose Us?
- Be part of a dedicated team committed to excellence.
- Shape the future of healthcare in a supportive environment.
- Enjoy competitive benefits and an excellent defined benefit pension plan (HOOPP).
Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.
About Women's College Hospital
For more than 100 years Women’s College Hospital has been developing revolutionary advances in healthcare. Today, WCH is a world leader in health of women and Canada’s leading, academic ambulatory hospital. WCH advocates for the health of all women and ensures that their needs are reflected in the care they receive. We’re also delivering innovative solutions that address Canada’s most pressing issues related to population health, patient experience and system costs.
At Women's College Hospital, our greatest strength is in our people. We recognize this, and are committed to being an employer of choice by creating a work environment based on equity, respect, and working together in caring, inter-professional teams. There are exciting career opportunities in various areas throughout the hospital. Please follow the link below to see what positions we have available.
http://www.womenscollegehospital.ca/careers