Overview
Terra Fresca Produce is committed to bringing the freshest, highest-quality produce to Canadians, with a special focus on organic options. We are a dynamic, growing company that values our employees' contributions and fosters an inclusive, team-oriented environment. Join us in our mission to provide exceptional produce to our customers!

What You’ll Do:

The Customer Service Representative is responsible for managing customer inquiries, processing orders, handling phone sales, and providing exceptional service in a fast-paced wholesale produce environment. This role involves order entry, assisting with customer concerns, and providing support to both the sales team and the broader operations of the warehouse. Additionally, the role may involve some reception control duties as needed.

Duties & Responsibilities:

• Actively engage in phone sales by reaching out to existing and new customers, providing information, taking orders, and promoting products.
• Accurately enter customer orders into the system, verifying product details, quantities, pricing, and delivery schedules.
• Respond to customer inquiries via phone, email, and in-person at the Ontario Food Terminal or the warehouse. Provide accurate product information and resolve issues related to orders, deliveries, and returns.
• Use Microsoft Office, particularly Excel, to maintain customer records, track orders, update inventory levels, and generate reports as needed.
• As needed, manage reception duties, including answering phones, greeting visitors, and directing inquiries to the appropriate staff.
• Maintain and update customer accounts, track order history, and provide follow-up to ensure ongoing satisfaction.
• Handle invoicing, billing inquiries, and ensure proper documentation for order transactions.
• Work closely with the warehouse team and sales staff to ensure accurate order fulfillment and excellent customer service.

What You Bring:

• High school diploma required; post-secondary education in business is a plus
• Experience in customer service, phone sales, or wholesale distribution preferred
• Proficiency with Microsoft Office — Excel (intermediate or higher) strongly preferred
• Strong communication skills and a team-oriented mindset
• Ability to stay calm and solution-focused when managing issues or complaints
• Experience with produce or bulk order systems is an asset

Requirements

• High school diploma or equivalent required; post-secondary education in business or a related field is an asset.
• Previous experience in customer service, sales, or wholesale distribution is preferred.
• Proficient in Microsoft Office, especially Excel (intermediate or above level).
• Experience in phone sales and order entry is preferred.
• Knowledge of wholesale produce, bulk items, and order fulfillment processes is an asset.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Ability to remain calm and professional while handling customer complaints or inquiries.

If you're ready to make a difference in the fresh produce industry and be part of a passionate team, we encourage you to apply today at TK Fresh Produce Inc.! Let's grow together!

How to Apply
If you are interested in joining the Terra Fresca Produce team, please submit your resume and cover letter to HR@terrafreska.com

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Terra Freska Produce is an equal opportunity employer dedicated to fostering a workplace that respects and supports the dignity, independence, and inclusion of all individuals. We are committed to meeting the accessibility needs of people with disabilities in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We ensure that accommodations are available upon request during all stages of the recruitment, assessment, and selection process. If you require an accommodation, please contact us at HR@terrafreska.com to make arrangements.

Tk Fresh is committed to providing an environment where everyone feels valued and supported.

Job Type: Full-time

Pay: $40,000.00-$43,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Do you have knowledge of wholesale produce, bulk items, and order fulfillment processes?

Experience:

• customer service, sales, or wholesale distribution : 1 year (required)

Language:

• English (required)

Work Location: In person