Job Posting: Customer Care Associate - Swim Vancouver

Who We Are

Pedalheads is a fast-growing leader in children's programming, offering high-quality bike, trail, and swim lessons across North America. Our mission is simple: we inspire kids to believe in themselves.

Why You’ll Love Working at Pedalheads

Growth

With over 250 locations in 40+ cities and a team of 2000+ dedicated staff, we teach more than 70,000 children each year. Our growth of over 50% in the past two years highlights our commitment to maintaining a “love what you do” culture, providing flexibility and opportunities for professional development.

Culture

Join a supportive and energizing team environment filled with fun, friendly, and driven people. Our culture is the heart of Pedalheads, where our team members thrive.

Opportunity

We prioritize the development of our people, valuing trust and empowerment. Our ambitious expansion plans across North America create endless career growth and development possibilities.

Purpose

By teaching essential skills and fostering confidence, we impact the lives of children in meaningful ways. We also offer a generous bursary program and engage in community-building initiatives.

The Role

Pedalheads is looking for part-time Customer Care Associates who will be responsible for providing exceptional service to our customers. Your main role will be to assist with inquiries into our children’s bike and swim programs, resolutions and appropriate follow-up. To be successful in this role, you should be an excellent communicator who is able to earn our customers’ trust.

As someone who will represent Pedalheads on the front line, ultimately you will help maintain our established reputation as a company that offers excellent customer care.

Availability

Evenings and weekends required. This position is based out of our Vancouver pool locations:

Jericho Hill Centre 4196 West 4th Avenue, Vancouver, BC V6R 4J5

Stan Stronge 719 West 59th Avenue, Vancouver, BC V6P 1S1

Key Responsibilities

• Provide exceptional customer service and maintain positive relationships with customers and partners.
• Manage program registrations, process merchandise sales, and handle administrative tasks.
• Communicate program/class updates effectively to customers.
• Answer phone calls and email inquiries regarding registrations, program promotions, payments, refunds, and address any family concerns.
• Perform light housekeeping tasks to maintain facility cleanliness.
• Coordinate with the Operations Team to resolve customer issues.

Skills, Knowledge, and Experience

• Fluent in English (verbal and written).
• Superb customer service skills and an upbeat personality.
• Completion of Grade 12 required; post-secondary education is an asset.
• Minimum of 1 year of customer service experience; exposure to call centers, retail, hospitality, or front desk environments is a plus.
• Working knowledge of MS Office Suite, particularly Excel and Office 365.
• A driver’s license is an asset.

Wage Range

$18.40 - $20.00 per hour

Application Process

To apply, please submit your application online by Friday, October 23, 2024.

This is an exciting time for Pedalheads as we expand our team and create growth opportunities for both our staff and the children in our programs. Apply now and discover why our team loves what we do!

Pedalheadsis committed to creating and upholding a diverse,inclusiveandequitable**environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial,cultural,and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economicbackgroundsand physical and cognitive abilities.

We welcome applications from individuals of all identities and backgrounds. If you face any barriers to employment or require financialassistanceor other accommodation during the recruitment and/or employment process, please feel free to contact the People and Culture team in confidence.