LOSS PREVENTION AGENT

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At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

Position Overview We are seeking a Loss Prevention Agent entrusted with conducting surveillance, implementing loss prevention strategies, investigating incidents, and mitigating risks to our store.

The successful candidate will work with store management to maintain a safe shopping environment for customers and staff, contributing to maintaining our store’s reputation for excellence.

Reporting to the Loss Prevention Supervisor, the Loss Prevention Agent will be bondable and ensure a seamless experience for our valued customers.

This position includes a comprehensive benefits package.

Responsibilities Surveillance and Monitoring

• Monitor the store’s premises through CCTV cameras and physical patrols to detect and deter suspicious activities.
• Maintain a solid presence on the sales floor to deter potential thefts and provide visible security.

Loss Prevention Strategies

• Implement and enforce loss prevention policies and procedures to minimize inventory shrinkage, including but not limited to, theft, fraud, and employee-related concerns.
• Identify vulnerabilities and recommend improvements in security systems and procedures.

Incident Investigation

• Conduct investigations into incidents of theft, fraud, or any other security breaches, ensuring all evidence is properly collected, documented, and reported.
• Work closely with law enforcement agencies, when required, to facilitate investigations and provide necessary information.

Customer Service and Training

• Provide excellent customer service by assisting customers and staff with security-related concerns, answering questions, and providing guidance on loss prevention best practices.
• Train store employees on loss prevention awareness, including identifying suspicious behaviour, reporting incidents, and maintaining security protocols.

Safety and Emergency Response

• Monitor and respond to potential safety hazards or emergency situations promptly.
• Assist in managing emergency procedures, including evacuation protocols, first aid, and crisis management.

Collaboration and Communication

• Collaborate with store management and cross-functional teams to develop and implement loss prevention strategies.
• Maintain effective communication channels with management, employees, and external stakeholders to ensure a safe and secure retail environment.

Skills And Experience You Will Need

• Post-secondary education.
• Proven experience in loss prevention, security, or a related field, preferably in a retail environment.
• Solid knowledge of loss prevention techniques, security systems, and best practices.
• Excellent observation and surveillance skills with a keen eye for detail.
• Ability to make quick decisions and remain calm under pressure.
• Exceptional customer service skills with the ability to interact professionally with customers and staff.
• Effective written and verbal communication skills.
• Outstanding problem-solving and analytical skills.
• Proficiency in using security equipment and systems, including CCTV cameras and alarm systems.
• Professional appearance and demeanor.
• Flexibility to work evenings, weekends, and holidays as required.

BONUS POINTS IF YOU

• Have an education or certification in criminal justice, security, or a related field.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.