About the role
**Software Asset Management Support (6 month contract)
Location: Burnaby, BC / Hybrid
Staffing Placement Opportunity** General Description The IT Business Decision Support Consultant (Level 2) gathers, analyzes, documents, and manages business requirements for large or complex IT projects. The role produces high-quality project documentation and provides subject-matter expertise—whether domain-specific or tied to a commercial off-the-shelf (COTS) product—to IT teams, business stakeholders, and end-users, helping the organization meet its objectives.
Experience & Role Accountabilities
- 7+ years of business-analysis experience on large?scale IT projects in a complex enterprise environment (or equivalent).
- Produce high-quality artifacts—governance documents, process-impact assessments, process maps/designs—and secure stakeholder reviews and sign-offs to keep projects on time, on scope, and within budget.
- Liaise with internal teams and external vendors on data-migration and system-interface activities, ensuring dependencies are understood and requirements clearly captured (BRDs, functional/non-functional specs, data requirements, use cases, RTMs, UI specs).
- Support testing by creating test plans, scenarios/scripts, and test reports; verify that business requirements are fully met.
- Provide ongoing clarification to UX, development, training, and testing teams so business requirements and process designs are correctly interpreted.
- Assist the Project Manager in planning subsequent phases, documenting meeting outcomes, and ensuring smooth transition to sustainment teams.
- Facilitate and lead workshops with SMEs, stakeholders, and implementation consultants to analyze and confirm deliverables.
- Ensure proposed process-design solutions satisfy business requirements and project objectives; log and analyze scope/design changes.
- When required, create change-management artifacts (stakeholder-impact analyses, change-management approaches, training materials) for rollout.
- Offer subject-matter expertise in one or more key areas—applications or infrastructure technologies—to build organizational capability.
Education & Skills
- Bachelor’s degree in Information Technology, Business, Engineering, or related field.
- Solid understanding of the relevant business domain and how technology solutions deliver business value.
- Advanced business-analysis skill set with the ability to ramp up quickly on new projects, grasping business problems, objectives, and existing high-level designs.
- Assets include experience in the public-sector or utilities space, familiarity with industry project-delivery methodologies, and knowledge of large-enterprise technology landscapes.
- Excellent facilitation, coordination, interpersonal, and written/spoken communication skills.
- Proficiency in MS Office (Word, Visio, Excel, PowerPoint).
Work-Assignment Requirements — Software Asset Management Specialist
- Perform data reconciliation and remediation activities to ensure software-asset data accuracy and quality.
- Guide application and infrastructure teams in architectural and licensing decisions that align with contract terms while optimizing total cost of ownership.
- Lead the organization’s response to publisher-initiated software audits, establishing defense strategies and coordinating cross-functional teams for timely, unified responses.
Additional Experience & Knowledge
- 5–10 years managing software-compliance programs, including negotiation of licensing terms and conditions.
- Strong grasp of infrastructure and architectural design concepts that affect software licensing.
- Proven track record leading software audits or audit-defense efforts in complex environments, using tooling and data-analysis techniques to establish effective license positions.
Note: this is an opportunity with a Microserve client.
About Microserve
Microserve is an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Our outstanding team has delivered IT solutions to clients across BC and Alberta for over 35 years. Based in Burnaby BC, Microserve also holds branches in Victoria, Edmonton, and Calgary in addition to service networks across both provinces.
Since 1987 businesses have trusted Microserve for extensive experience and expertise in providing IT solutions across BC and Alberta, a commitment to excellence in all of our service offerings ensuring only the highest level of quality and client satisfaction, and a focus on relationships and dedication to supporting the long-term best interests of our clients. We are committed to excellence in everything that we do. This commitment to maintaining a high level of expertise in the constantly changing IT industry and to developing long-term relationships has allowed us to establish and maintain a strong market position as one of the largest independent IT solution providers in Western Canada.
We provide services in: Managed Services, IT Security Services, Modern Workplace, Data Centre, Backup & Disaster Recovery, Audio Visual Solutions, Cloud Services, IT Staffing, Projects & IT Consulting, IT Procurement, End User Computing, Managed Print Services
About the role
**Software Asset Management Support (6 month contract)
Location: Burnaby, BC / Hybrid
Staffing Placement Opportunity** General Description The IT Business Decision Support Consultant (Level 2) gathers, analyzes, documents, and manages business requirements for large or complex IT projects. The role produces high-quality project documentation and provides subject-matter expertise—whether domain-specific or tied to a commercial off-the-shelf (COTS) product—to IT teams, business stakeholders, and end-users, helping the organization meet its objectives.
Experience & Role Accountabilities
- 7+ years of business-analysis experience on large?scale IT projects in a complex enterprise environment (or equivalent).
- Produce high-quality artifacts—governance documents, process-impact assessments, process maps/designs—and secure stakeholder reviews and sign-offs to keep projects on time, on scope, and within budget.
- Liaise with internal teams and external vendors on data-migration and system-interface activities, ensuring dependencies are understood and requirements clearly captured (BRDs, functional/non-functional specs, data requirements, use cases, RTMs, UI specs).
- Support testing by creating test plans, scenarios/scripts, and test reports; verify that business requirements are fully met.
- Provide ongoing clarification to UX, development, training, and testing teams so business requirements and process designs are correctly interpreted.
- Assist the Project Manager in planning subsequent phases, documenting meeting outcomes, and ensuring smooth transition to sustainment teams.
- Facilitate and lead workshops with SMEs, stakeholders, and implementation consultants to analyze and confirm deliverables.
- Ensure proposed process-design solutions satisfy business requirements and project objectives; log and analyze scope/design changes.
- When required, create change-management artifacts (stakeholder-impact analyses, change-management approaches, training materials) for rollout.
- Offer subject-matter expertise in one or more key areas—applications or infrastructure technologies—to build organizational capability.
Education & Skills
- Bachelor’s degree in Information Technology, Business, Engineering, or related field.
- Solid understanding of the relevant business domain and how technology solutions deliver business value.
- Advanced business-analysis skill set with the ability to ramp up quickly on new projects, grasping business problems, objectives, and existing high-level designs.
- Assets include experience in the public-sector or utilities space, familiarity with industry project-delivery methodologies, and knowledge of large-enterprise technology landscapes.
- Excellent facilitation, coordination, interpersonal, and written/spoken communication skills.
- Proficiency in MS Office (Word, Visio, Excel, PowerPoint).
Work-Assignment Requirements — Software Asset Management Specialist
- Perform data reconciliation and remediation activities to ensure software-asset data accuracy and quality.
- Guide application and infrastructure teams in architectural and licensing decisions that align with contract terms while optimizing total cost of ownership.
- Lead the organization’s response to publisher-initiated software audits, establishing defense strategies and coordinating cross-functional teams for timely, unified responses.
Additional Experience & Knowledge
- 5–10 years managing software-compliance programs, including negotiation of licensing terms and conditions.
- Strong grasp of infrastructure and architectural design concepts that affect software licensing.
- Proven track record leading software audits or audit-defense efforts in complex environments, using tooling and data-analysis techniques to establish effective license positions.
Note: this is an opportunity with a Microserve client.
About Microserve
Microserve is an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Our outstanding team has delivered IT solutions to clients across BC and Alberta for over 35 years. Based in Burnaby BC, Microserve also holds branches in Victoria, Edmonton, and Calgary in addition to service networks across both provinces.
Since 1987 businesses have trusted Microserve for extensive experience and expertise in providing IT solutions across BC and Alberta, a commitment to excellence in all of our service offerings ensuring only the highest level of quality and client satisfaction, and a focus on relationships and dedication to supporting the long-term best interests of our clients. We are committed to excellence in everything that we do. This commitment to maintaining a high level of expertise in the constantly changing IT industry and to developing long-term relationships has allowed us to establish and maintain a strong market position as one of the largest independent IT solution providers in Western Canada.
We provide services in: Managed Services, IT Security Services, Modern Workplace, Data Centre, Backup & Disaster Recovery, Audio Visual Solutions, Cloud Services, IT Staffing, Projects & IT Consulting, IT Procurement, End User Computing, Managed Print Services