Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will work in a warehouse and distribution facility setting to provide efficient coordination and communication between our clients, the warehouse floor personnel and operations, and company management.

Duties and Skills

● Preparing, editing, and maintaining weekly/monthly reports, and other documentations.

● Maintaining a positive, empathetic, and professional attitude toward Clients,

Customers and LSS associates.

● Good command of English language (both verbal/written skills)

● Ensure Client satisfaction and provide professional customer service.

● Calling Clients to follow up or discuss matters of business.

● Following up on emails to ensure matters are resolved.

● Attention to detail and creative problem solving.

● Ability to multi-task, prioritize, and manage time effectively.

● Prepare BOL paperwork for LTL, FTL shipments.

● Routing of Shipment via Client Portal

● Assist with placement of orders, modifications, or cancellations.

● Load Client data files and update Client Profiles

● Filing and data logging

● Data Entry, Order Creation

● Arranging services for Clients ie booking carriers

● Issuing Return labels or Scheduling Return Pickups

● Quoting Shipments (FTL, LTL, Small Package)

● Scheduling daily pickups for all couriers/carriers and following up.

● Direct escalation to emails to Facility Manager, Managers and Supervisors

Job Type: Full-time

Pay: $18.50-$20.00 per hour

Expected hours: 36 – 44 per week

Benefits:

• Dental care
• Designated paid holidays
• On-site parking
• Vision care

Shift:

• 8 hour shift
• Day shift

Work days:

• Monday to Friday
• Weekends as needed

Experience:

• Work: 2 years (preferred)

Work Location: In person

Expected start date: 2025-07-02