Top Benefits
About the role
Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
The IRCA Underwriter contributes to the profitable growth of the Commercial Insurance business by executing Underwriting processes and services that meet or exceed Brokers' needs and expectations for Individually Rated Commercial Auto (IRCA). Reporting to the Team Leader, IRCA, they are accountable for the selection and proper rating of IRCA Commercial Auto Insurance transaction types (e.g., applications, endorsements, renewals, cancellations, voids, reinstatements, etc.). They is also accountable for evaluating and approving risks related to Commercial Auto IRCA Insurance policies.
Within established underwriting rules and service levels, the incumbent escalates market intelligence and works with their Team Leader and peers to drive strong performance against service level agreements, individual sales performance targets and productivity levels, profitability targets and key performance indicators (KPIs).
What to expect
Underwriting
- Assesses risks and accepts, declines, or amends broker referrals for new business submissions, policy endorsements, renewals, etc.
- Leverages tools, resources and reports to appropriately evaluate risks and make effective Underwriting decisions
- Applies Underwriting judgment and relies on the guidance of senior staff and their Team Leader to process risks effectively in accordance with Economical's corporate policies, Underwriting guidelines, standard operating procedures, and Line of Business and segmentation strategies
- Actively builds their understanding of appropriate rating structures, forms of coverage, terms, conditions and wordings; and with guidance, applies these in accordance with the defined Underwriting guidelines, standard operating procedures, and Line of Business and segmentation strategies
- Knows how and when to leverage Underwriting Technicians, and when to refer or escalate specific transactions/issues to more senior Underwriting stakeholders, as required
Customer Experience:
- Strong sales focus with an emphasis on relationship building
- Provides exceptional service to Brokers for all interactions, and seeks to add value in every Broker interaction
- Manages relationships with Brokers as it relates to IRCA Commercial Auto Insurance, and acts as a point of contact for inquiries related to Commercial Auto Insurance
- Routes/escalates Broker inquiries to alternative points of contact within Economical to enable effective and prompt resolution of inquiries, where appropriate
- Contacts Brokers, where required, to request additional information, communicate risk acceptances and terms, declines as well as quote follow ups (where applicable) to achieve target hit ratios
- Identifies and proactively addresses service issues as well as data quality concerns with Broker transactions, and escalates as required
- Consistently documents each Broker interaction in the relevant system for reference at a later date
System Expertise:
- Effectively manages transactions within the policy case management system, leveraging system functionalities to appropriately route and document processing of transactions
- Demonstrates deep understanding of the policy administration systems and how functionalities can be used
- Follows appropriate procedures for document management within SharePoint
- Applies knowledge of SharePoint to access most up-to-date materials, guides and/or tools
- Identifies and escalates gaps in SharePoint, policy case management, policy administration systems performance, and contributes to the identification of continuous improvement opportunities to maximize efficiency and effectiveness as well as Broker experience
Escalation Initiation
- Upon acknowledgment that an inquiry requires further escalation, the Underwriter would document and refer to the appropriate Escalation team
- When required, escalates inquiries to key points of contact (e.g., Service Escalations, PPU Escalations, Billing & Payment Escalations, BSS / Tech Support)
Accessing Third Party Data
- Orders and analyzes inspection reports, financial reports, analytics tools, or other Underwriting information, and uses this information to effectively analyze critical risk hazards and make decisions
What you bring
- Service focused with a positive helpful attitude
- Excellent communication, strong motivational and problem-solving skills
- Attentive listener with the ability to anticipate and understand the customer's needs
- Successfully maneuvers difficult conversations with ease while exercising empathy, patience, professionalism and the use of positive language
- A sound working knowledge of Guidewire.
- Goal oriented focus, persuasion skills, tenacity
- Ability to handle surprises and to communicate effectively under pressure
- Demonstrates accountability to provide resolution
Salary range is $50,200 - $92,500
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@definity.com .
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
#IND1
About Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
Top Benefits
About the role
Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
The IRCA Underwriter contributes to the profitable growth of the Commercial Insurance business by executing Underwriting processes and services that meet or exceed Brokers' needs and expectations for Individually Rated Commercial Auto (IRCA). Reporting to the Team Leader, IRCA, they are accountable for the selection and proper rating of IRCA Commercial Auto Insurance transaction types (e.g., applications, endorsements, renewals, cancellations, voids, reinstatements, etc.). They is also accountable for evaluating and approving risks related to Commercial Auto IRCA Insurance policies.
Within established underwriting rules and service levels, the incumbent escalates market intelligence and works with their Team Leader and peers to drive strong performance against service level agreements, individual sales performance targets and productivity levels, profitability targets and key performance indicators (KPIs).
What to expect
Underwriting
- Assesses risks and accepts, declines, or amends broker referrals for new business submissions, policy endorsements, renewals, etc.
- Leverages tools, resources and reports to appropriately evaluate risks and make effective Underwriting decisions
- Applies Underwriting judgment and relies on the guidance of senior staff and their Team Leader to process risks effectively in accordance with Economical's corporate policies, Underwriting guidelines, standard operating procedures, and Line of Business and segmentation strategies
- Actively builds their understanding of appropriate rating structures, forms of coverage, terms, conditions and wordings; and with guidance, applies these in accordance with the defined Underwriting guidelines, standard operating procedures, and Line of Business and segmentation strategies
- Knows how and when to leverage Underwriting Technicians, and when to refer or escalate specific transactions/issues to more senior Underwriting stakeholders, as required
Customer Experience:
- Strong sales focus with an emphasis on relationship building
- Provides exceptional service to Brokers for all interactions, and seeks to add value in every Broker interaction
- Manages relationships with Brokers as it relates to IRCA Commercial Auto Insurance, and acts as a point of contact for inquiries related to Commercial Auto Insurance
- Routes/escalates Broker inquiries to alternative points of contact within Economical to enable effective and prompt resolution of inquiries, where appropriate
- Contacts Brokers, where required, to request additional information, communicate risk acceptances and terms, declines as well as quote follow ups (where applicable) to achieve target hit ratios
- Identifies and proactively addresses service issues as well as data quality concerns with Broker transactions, and escalates as required
- Consistently documents each Broker interaction in the relevant system for reference at a later date
System Expertise:
- Effectively manages transactions within the policy case management system, leveraging system functionalities to appropriately route and document processing of transactions
- Demonstrates deep understanding of the policy administration systems and how functionalities can be used
- Follows appropriate procedures for document management within SharePoint
- Applies knowledge of SharePoint to access most up-to-date materials, guides and/or tools
- Identifies and escalates gaps in SharePoint, policy case management, policy administration systems performance, and contributes to the identification of continuous improvement opportunities to maximize efficiency and effectiveness as well as Broker experience
Escalation Initiation
- Upon acknowledgment that an inquiry requires further escalation, the Underwriter would document and refer to the appropriate Escalation team
- When required, escalates inquiries to key points of contact (e.g., Service Escalations, PPU Escalations, Billing & Payment Escalations, BSS / Tech Support)
Accessing Third Party Data
- Orders and analyzes inspection reports, financial reports, analytics tools, or other Underwriting information, and uses this information to effectively analyze critical risk hazards and make decisions
What you bring
- Service focused with a positive helpful attitude
- Excellent communication, strong motivational and problem-solving skills
- Attentive listener with the ability to anticipate and understand the customer's needs
- Successfully maneuvers difficult conversations with ease while exercising empathy, patience, professionalism and the use of positive language
- A sound working knowledge of Guidewire.
- Goal oriented focus, persuasion skills, tenacity
- Ability to handle surprises and to communicate effectively under pressure
- Demonstrates accountability to provide resolution
Salary range is $50,200 - $92,500
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@definity.com .
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
#IND1
About Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.