Welcome Home!
We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.

Delivering What’s Needed
As the Special Orders Associate, you will support Dealers with the Special-Order process by coordinating ordering needs and securing unique products for customers. Led by the Merchandise Manager, this opportunity will best suit someone who has strong communication and problem-solving skills.

Ready to make an impact? Here’s how:

• Provide purchasing, administrative and technical assistance to the programs and processes designed to support the Dealers.
• Communicating to determine what product they are looking for. Using clear and concise communication to understand the Dealers’ needs. Product, timing, and cost considerations need to be understood.
• Identify potential existing sources for the product and search for new sources able to satisfy the demand.
• Contact the Supplier to inquire about availability and ensure we are getting the best possible pricing given the quantity being ordered, while also factoring in the most effective shipping method to get the product to the store.
• Negotiate purchase cost to secure best possible costing/timing alternatives using established forms.
• Confirm with the Dealer that they want the order, by sending and receiving back an agreed upon quote including ship method. Placing purchase orders with suppliers as necessary.
• Report results back to the initial contact and follow-up with any issues relating to the shipment as necessary.
• Monitor results of Special-Order Suppliers and evaluate whether suitable for future use.

We’re looking for:

• Degree in Business or Marketing with 1-2 years of experience.
• Strong communication skills.
• Knowledge of terminology used in the Hardware / Building Materials industry.
• Ability to analyze and act on the best choice given a variety of variables.
• Team player, yet able to work independently.
• Ability to consistently apply business rules and follow workflows.
• Attention to detail.
• Proficient with Microsoft Office.
• Strong problem-solving skill with the ability to act on solutions.
• Understand and be able to apply conflict management practices looking for a win / win solution (negotiation).
• Willingness to work extended hours when needed.
• The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

How we’ll make you feel at Home
Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:

• Competitive earnings opportunity.
• Annual Incentive/Bonus Program.
• Comprehensive Benefits Program including:

o Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.

• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discounts from our corporate retail stores.
• Home & Auto Insurance discounts.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home.

Apply today - this is a great opportunity to join a proudly Canadian company that is 100% ready to help you build your future.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

Canadians call us Home Hardware. We call it Home.