Top Benefits
About the role
POSITION SUMMARY:
Join our team and make a difference! As a Virtual Care Coordinator with Elizz by SE Health, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team.
Why join our team?
Competitive Compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, and exclusive perks/discounts available only to SE Health staff.
Develop yourself with SE. We have education bursaries, Tuition Assistance Programs, continuing education, training, and professional development to support your life-long learning. You’ll benefit from our in-depth orientation and mentorship opportunities.
Manage your life. At SE, you’ll have the flexibility to manage your schedule to balance your life. You’ll be supported to meet the needs of your clients, meet your own needs, develop yourself and your career, and to be part of a team.
A DAY IN THE LIFE – RESPONSIBILITIES OF THE ROLE:
- As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services
- Schedule staff to ensure consistency for families and positive client and staff experiences
- Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
- Enter and maintain data in digital care records and other documentation.
- Support teams in billing, payroll, tracking and reporting related to client care.
- Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
- Participate in training to continually develop your knowledge, techniques and skills
REQUIREMENTS:
- Must be available to work evenings and weekends
- Before starting the part time hours, there is a requirement for 3 weeks of full time training during day time hours.
- Availability of 15-20 hours per week minimum.
- 1+ years of experience in a customer service or similar role.
- Must reside in Ontario
- Adaptable and reliable self-starter who also loves working on a strong team.
- Good availability days, evenings, weekends and occasional stat holidays. Preference for candidates with broad availability across multiple days.
- Excellent verbal and written communication skills, over the phone and in writing.
- Ability to prioritize and multi-task with competing priorities.
- Basic computer skills in MS Word, Excel, Outlook.
About SE Health
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.
In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience
Please apply online.
About SE Health
SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Health is honoured to be a three-time recipient of the Canada Order of Excellence and one of Forbes’ Best Employers for 2020.
To learn more or join our growing team, visit www.sehc.com or find us on Twitter at @SEHealth_SEHC.
Top Benefits
About the role
POSITION SUMMARY:
Join our team and make a difference! As a Virtual Care Coordinator with Elizz by SE Health, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team.
Why join our team?
Competitive Compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, and exclusive perks/discounts available only to SE Health staff.
Develop yourself with SE. We have education bursaries, Tuition Assistance Programs, continuing education, training, and professional development to support your life-long learning. You’ll benefit from our in-depth orientation and mentorship opportunities.
Manage your life. At SE, you’ll have the flexibility to manage your schedule to balance your life. You’ll be supported to meet the needs of your clients, meet your own needs, develop yourself and your career, and to be part of a team.
A DAY IN THE LIFE – RESPONSIBILITIES OF THE ROLE:
- As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services
- Schedule staff to ensure consistency for families and positive client and staff experiences
- Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
- Enter and maintain data in digital care records and other documentation.
- Support teams in billing, payroll, tracking and reporting related to client care.
- Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
- Participate in training to continually develop your knowledge, techniques and skills
REQUIREMENTS:
- Must be available to work evenings and weekends
- Before starting the part time hours, there is a requirement for 3 weeks of full time training during day time hours.
- Availability of 15-20 hours per week minimum.
- 1+ years of experience in a customer service or similar role.
- Must reside in Ontario
- Adaptable and reliable self-starter who also loves working on a strong team.
- Good availability days, evenings, weekends and occasional stat holidays. Preference for candidates with broad availability across multiple days.
- Excellent verbal and written communication skills, over the phone and in writing.
- Ability to prioritize and multi-task with competing priorities.
- Basic computer skills in MS Word, Excel, Outlook.
About SE Health
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.
In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience
Please apply online.
About SE Health
SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Health is honoured to be a three-time recipient of the Canada Order of Excellence and one of Forbes’ Best Employers for 2020.
To learn more or join our growing team, visit www.sehc.com or find us on Twitter at @SEHealth_SEHC.