Top Benefits
About the role
Location: Concord, Ontario, Canada (In-Office Position)
Company Overview:
Join our dynamic and innovative gaming company that's passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and a commitment to pushing the boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team.
Position Overview:
Applicants must demonstrate fluent and articulate communication skills in English.
As a Customer Success Manager, you will be responsible for delivering a premium support experience to our VIP players. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable.
Main Responsibilities:
-
VIP Player Engagement: Proactively engage with VIP players to build and nurture relationships, understanding their preferences and providing personalized support.
-
Issue Resolution: Handle and resolve escalated issues from VIP players, demonstrating a high level of problem-solving skills and attention to detail.
-
Account Management: Manage VIP player accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
-
Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide VIP players with exclusive offers, rewards, and personalized gaming experiences.
-
Feedback Collection: Gather feedback from VIP players to identify areas for improvement and communicate insights to the broader team.
Benefits
-
Exciting projects using cutting-edge technologies
-
Collaborative and supportive work environment
-
Competitive salary and bonuses
-
Opportunities for career development, growth and advancement
-
Fantastic company events
-
Group benefits including extended healthcare, dental care, vision care, and disability insurance
-
On-site leisure facilities
-
On-site parking
Why To Join Us?
-
Exciting projects using cutting-edge technologies
-
Collaborative and supportive work environment
-
Competitive salary and benefits package
-
Opportunities for career growth and advancement
How to Apply:
If you're ready to level up your career and join an exciting gaming company, please submit your resume and preferably a cover letter highlighting your relevant experience.
About BLAZESOFT
Blazesoft is a leading provider of social gaming solutions in the U.S. and Canada, dedicated to maintaining the highest standards of integrity by using the best, cutting-edge technology. Blazesoft started with a singular vision, to create an exceptional gaming company, redefining the way people experience social gaming.
As our team expanded, our focus is keenly set on enriching the user experience and becoming the leading provider of innovative and engaging social gaming solutions. Our success is the result of building a team of talented enthusiasts who are committed to challenging the limits.
Top Benefits
About the role
Location: Concord, Ontario, Canada (In-Office Position)
Company Overview:
Join our dynamic and innovative gaming company that's passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and a commitment to pushing the boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team.
Position Overview:
Applicants must demonstrate fluent and articulate communication skills in English.
As a Customer Success Manager, you will be responsible for delivering a premium support experience to our VIP players. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable.
Main Responsibilities:
-
VIP Player Engagement: Proactively engage with VIP players to build and nurture relationships, understanding their preferences and providing personalized support.
-
Issue Resolution: Handle and resolve escalated issues from VIP players, demonstrating a high level of problem-solving skills and attention to detail.
-
Account Management: Manage VIP player accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
-
Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide VIP players with exclusive offers, rewards, and personalized gaming experiences.
-
Feedback Collection: Gather feedback from VIP players to identify areas for improvement and communicate insights to the broader team.
Benefits
-
Exciting projects using cutting-edge technologies
-
Collaborative and supportive work environment
-
Competitive salary and bonuses
-
Opportunities for career development, growth and advancement
-
Fantastic company events
-
Group benefits including extended healthcare, dental care, vision care, and disability insurance
-
On-site leisure facilities
-
On-site parking
Why To Join Us?
-
Exciting projects using cutting-edge technologies
-
Collaborative and supportive work environment
-
Competitive salary and benefits package
-
Opportunities for career growth and advancement
How to Apply:
If you're ready to level up your career and join an exciting gaming company, please submit your resume and preferably a cover letter highlighting your relevant experience.
About BLAZESOFT
Blazesoft is a leading provider of social gaming solutions in the U.S. and Canada, dedicated to maintaining the highest standards of integrity by using the best, cutting-edge technology. Blazesoft started with a singular vision, to create an exceptional gaming company, redefining the way people experience social gaming.
As our team expanded, our focus is keenly set on enriching the user experience and becoming the leading provider of innovative and engaging social gaming solutions. Our success is the result of building a team of talented enthusiasts who are committed to challenging the limits.