Job Title: Director of Programs and Services

Program: Foundry

Hours: 40 hours/week

Location: Penticton, BC

Closing Date: August 6, 2025

Job Summary

The Director of Programs and Services is responsible for the strategic leadership and operational management of assigned programs, with a primary focus on youth services. This role ensures high-quality service delivery in alignment with agency goals, contractual obligations, and community needs. The Director also plays a key role in cross-agency collaboration and organizational leadership.

Responsibilities

• Strategic Program Oversight: Lead the planning, implementation, and evaluation of new and existing programs. Serve as the primary liaison with Foundry BC, Interior Health, MCFD, and other key partners.

• Integrated Service Delivery: Oversee the daily operations of the Foundry Penticton Centre, ensuring seamless, youth-centered services for individuals aged 12–24. Provide leadership across clinical, operational, and financial domains.

• Organizational Leadership: Contribute to agency-wide strategic planning and decision-making as a member of the Senior Leadership Team (SLT). Support the development of long-term goals and policies.

• Governance & Accountability: Establish and maintain standards, performance metrics, and accountability frameworks in alignment with agency policies and Executive Director directives.

• Advisory Role: Provide expert guidance to the Executive Director on cross-functional program issues and emerging service needs.

• Team Leadership: Supervise, mentor, and support Team Leaders and staff to ensure effective service delivery, professional development, and a positive workplace culture.

• Quality Assurance: Monitor and evaluate service delivery by staff, volunteers, and partners to ensure consistency, quality, and alignment with best practices.

• Issue Resolution: Address complex or sensitive issues involving staff, clients, or the public, and support conflict resolution and crisis response.

• Cross-Agency Collaboration: Participate in interdepartmental initiatives and contribute to organizational development projects as assigned.

Qualifications

• Post-secondary degree in social sciences, health sciences, or a related field; a master’s degree is preferred.

• Minimum of five years of progressive leadership experience in program management, preferably within the community social services sector.

• Demonstrated experience working with youth and integrated service models; clinical background and familiarity with team-based or stepped care approaches are assets.

• In-depth knowledge of youth services in BC, including access to mental health care, substance use services, primary care, and social support.

• A combination of relevant education and experience may be considered.

Skills & Competencies

• Exceptional communication skills—verbal, written, facilitation, and interpersonal.

• Proven leadership, collaboration, and conflict resolution abilities.

• Strong strategic thinking, planning, and organizational skills.

• Ability to manage multiple priorities independently and under pressure.

• Skilled in crisis management and emergency response.

• Flexibility to work evenings and weekends as required for meetings, events, or urgent matters.

Why Work at OneSky?

At OneSky, we are dedicated to creating inclusive, innovative, and community-driven services that support the well-being of youth and families. As the Director of Programs and Services, you’ll have the opportunity to lead impactful initiatives, shape integrated service delivery, and collaborate with a passionate team committed to making a difference.

You’ll be part of a supportive leadership environment that values your expertise, encourages innovation, and invests in your professional growth. If you’re a strategic thinker with a heart for community and a drive to lead meaningful change, we invite you to bring your vision and leadership to OneSky.