Service Centre Supervisor - Weekend Shift
About the role
About the Role:
-
Support total operations to ensure superior customer satisfaction by achieving excellence in safety, service, quality, and cost management.
-
Collaborate with broader leadership to provide effective leadership and development for plant staff, including recruiting, training, and performance management, to drive continuous improvement.
Key Responsibilities may include:
- Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
- Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
- Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
- Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
- Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
- Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
Schedule Requirements:
- Weekend shift (Saturday to Wednesday from 7:30am to 3:30pm
- Require availability and flexibility to work on various shifts as needed to cover for absenteeism and support other supervisors with various initiatives.
Desired Skills and Knowledge:
- Working knowledge of Six Sigma, Lean Manufacturing or other continuous improvement programs are assets.
- Production planning experience, relationship building, analytical problems solving skills, strong ability to multi-task and work within a team environment.
- Experience with recruitment, hiring, discipline and termination processes.
- Computer proficiency, Microsoft Office required SAP, Kronos/UKG, CMMS are assets.
Qualifications
Education: Bachelor’s degree or College Diploma
Experience
- 5-7 years of front-line supervisory experience in production, manufacturing, logistics or customer service.
- Experience with formal safety programs, required, maintenance programs and knowledge of regulatory environment an asset
Languages:
Required: English
Desirable: French
Fonction du poste:
Assurer le maintien des principes Zéro dommage tout en offrant des produits et des services qui répondent ou dépassent les attentes des clients internes et externes en utilisant les méthodes les plus économiques disponibles. Être le responsable de la sécurité du site pour coordonner entre l'usine et les départements régionaux de la santé, de la sécurité et de l'environnement ainsi que les départements de conformité.
Principales responsabilités:
- Diriger le personnel, gérer le matériel et les tâches afin d’atteindre les résultats prévus pour l’usine.
- Gérer le rendement, la productivité, la qualité et la sécurité.
- Diriger, encadrer et former les membres de l’équipe afin d’atteindre les objectifs stratégiques de l’entreprise et respecter les initiatives de sécurité, ainsi que leur permettre de se perfectionner.
- Mener des entrevues d’emploi et s’assurer du respect des pratiques liées aux nouveaux employés.
- Gérer et soumettre la paie des quarts.
- Diriger les opérations de l’usine en fonction des directives de sécurité, santé et environnement de CHEP pour tous les clients internes et externes, ainsi que les entrepreneurs.
- Recueillir, valider et enregistrer des renseignements clés sur la capacité de l'usine.
- Offrir du leadership pour les initiatives d’amélioration continue.
- Gérer les programmes de retour graduel au travail et les réclamations.
Compétences et connaissances:
- Connaissance de Six Sigma, de Lean Manufacturing ou d’autres programmes d’amélioration continue un atout
- Expérience en planification de la production et en établissement de relations, aptitudes analytiques de résolution de problèmes, solide capacité d’effectuer plusieurs tâches simultanément et expérience du travail d’équipe
- Expérience en recrutement, en embauche, en discipline et en congédiement
- Compétence en informatique, Microsoft Office requis que GMAO SAP, Kronos/UKG, est des atouts
Qualifications
Éducation : Baccalauréat ou diplôme collégial
Expérience
- De cinq à sept ans d’expérience en supervision de première ligne dans un service à la clientèle ou de production, de fabrication, ou de logistique
- Expérience chez CHEP un atout
- Expérience avec les programmes formels de sécurité requis
- Expérience des programmes de sécurité officiels ainsi que des programmes de maintenance et connaissance de la réglementation un atout
Langues:
Requis:Anglais
About CHEP
CHEP helps move more goods to more people, in more places than any other organisation on earth. Its pallets, crates and containers form the invisible backbone of the global supply chain and the world’s biggest brands trust CHEP to help them transport their goods more efficiently, sustainably and safely.
As pioneers of the sharing economy, CHEP created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. CHEP primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries.
CHEP employs approximately 13,000 people and believes in the power of collective intelligence through diversity, inclusion and teamwork. CHEP owns approximately 347 million pallets, crates and containers through a network of more than 750 service centres, supporting more than 500,000 customer touch-points for global brands such as Procter & Gamble, Sysco and Nestlé.
CHEP is part of the Brambles Group and operates in approximately 60 countries with its largest operations in North America and Europe. For more information, visit www.chep.com.
Service Centre Supervisor - Weekend Shift
About the role
About the Role:
-
Support total operations to ensure superior customer satisfaction by achieving excellence in safety, service, quality, and cost management.
-
Collaborate with broader leadership to provide effective leadership and development for plant staff, including recruiting, training, and performance management, to drive continuous improvement.
Key Responsibilities may include:
- Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
- Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
- Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
- Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
- Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
- Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
Schedule Requirements:
- Weekend shift (Saturday to Wednesday from 7:30am to 3:30pm
- Require availability and flexibility to work on various shifts as needed to cover for absenteeism and support other supervisors with various initiatives.
Desired Skills and Knowledge:
- Working knowledge of Six Sigma, Lean Manufacturing or other continuous improvement programs are assets.
- Production planning experience, relationship building, analytical problems solving skills, strong ability to multi-task and work within a team environment.
- Experience with recruitment, hiring, discipline and termination processes.
- Computer proficiency, Microsoft Office required SAP, Kronos/UKG, CMMS are assets.
Qualifications
Education: Bachelor’s degree or College Diploma
Experience
- 5-7 years of front-line supervisory experience in production, manufacturing, logistics or customer service.
- Experience with formal safety programs, required, maintenance programs and knowledge of regulatory environment an asset
Languages:
Required: English
Desirable: French
Fonction du poste:
Assurer le maintien des principes Zéro dommage tout en offrant des produits et des services qui répondent ou dépassent les attentes des clients internes et externes en utilisant les méthodes les plus économiques disponibles. Être le responsable de la sécurité du site pour coordonner entre l'usine et les départements régionaux de la santé, de la sécurité et de l'environnement ainsi que les départements de conformité.
Principales responsabilités:
- Diriger le personnel, gérer le matériel et les tâches afin d’atteindre les résultats prévus pour l’usine.
- Gérer le rendement, la productivité, la qualité et la sécurité.
- Diriger, encadrer et former les membres de l’équipe afin d’atteindre les objectifs stratégiques de l’entreprise et respecter les initiatives de sécurité, ainsi que leur permettre de se perfectionner.
- Mener des entrevues d’emploi et s’assurer du respect des pratiques liées aux nouveaux employés.
- Gérer et soumettre la paie des quarts.
- Diriger les opérations de l’usine en fonction des directives de sécurité, santé et environnement de CHEP pour tous les clients internes et externes, ainsi que les entrepreneurs.
- Recueillir, valider et enregistrer des renseignements clés sur la capacité de l'usine.
- Offrir du leadership pour les initiatives d’amélioration continue.
- Gérer les programmes de retour graduel au travail et les réclamations.
Compétences et connaissances:
- Connaissance de Six Sigma, de Lean Manufacturing ou d’autres programmes d’amélioration continue un atout
- Expérience en planification de la production et en établissement de relations, aptitudes analytiques de résolution de problèmes, solide capacité d’effectuer plusieurs tâches simultanément et expérience du travail d’équipe
- Expérience en recrutement, en embauche, en discipline et en congédiement
- Compétence en informatique, Microsoft Office requis que GMAO SAP, Kronos/UKG, est des atouts
Qualifications
Éducation : Baccalauréat ou diplôme collégial
Expérience
- De cinq à sept ans d’expérience en supervision de première ligne dans un service à la clientèle ou de production, de fabrication, ou de logistique
- Expérience chez CHEP un atout
- Expérience avec les programmes formels de sécurité requis
- Expérience des programmes de sécurité officiels ainsi que des programmes de maintenance et connaissance de la réglementation un atout
Langues:
Requis:Anglais
About CHEP
CHEP helps move more goods to more people, in more places than any other organisation on earth. Its pallets, crates and containers form the invisible backbone of the global supply chain and the world’s biggest brands trust CHEP to help them transport their goods more efficiently, sustainably and safely.
As pioneers of the sharing economy, CHEP created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. CHEP primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries.
CHEP employs approximately 13,000 people and believes in the power of collective intelligence through diversity, inclusion and teamwork. CHEP owns approximately 347 million pallets, crates and containers through a network of more than 750 service centres, supporting more than 500,000 customer touch-points for global brands such as Procter & Gamble, Sysco and Nestlé.
CHEP is part of the Brambles Group and operates in approximately 60 countries with its largest operations in North America and Europe. For more information, visit www.chep.com.