##Job Brief

Lead a team of eight Demo Representatives as an extension of the De’Longhi brand, driving in-store engagement. This full-time remote role includes weekly Oakville office presence and travel across key markets.

**The Role:**Full-Time In-Store Demo Team Lead for De'Longhi - GTA Territory - Must be available Tuesday-Saturday

The Perfect Person For The Role:

You are a dynamic person who enjoys a great cup of coffee. You are a motivated, self-starter with a passion for helping people and your team. You have top-notch communication and relationship-building skills with a knack for educating consumers on the value and benefits of exceptional products. You may have experience performing product demonstrations, or at a minimum, you are comfortable in doing so. Your enthusiasm for your brand is infectious.

Position Summary:

Our client is De’Longhi, a company that has built its global reputation as a cutting-edge leader in innovation, product design, and performance. They are committed to continuing their mission of creating exceptional products that improve the lives of the consumer through innovative technologies and unparalleled design bringing convenience and style into every customer’s home, making the everyday better. Through your detail-oriented, dependable, independent personality, you will ensure the team is delivering their KPIs through your product expertise, educating and coaching them to perform elevated in-store demos, and support the development of the program through detailed reporting, analysis and compiling client-facing presentations. You will take the initiative to help Demo Specialists improve performance, procure resources as required and assist in their day-to-day activities.

What You’ll Be Doing Every Day:

• Work closely with the National Field Manager to align on strategy, goals, and client expectations, ensuring seamless execution and client satisfaction
• Lead the team to consistently meet or exceed all client KPIs
• Communicate priorities clearly and effectively to the team
• Build and maintain strong partnerships with program, store, and client contacts through regular communication
• Provide ongoing feedback and insights during weekly calls with the National Field Manager
• Review reporting, provide analysis and compile compelling client facing reports to elevate and position the demo program for continued growth with both the In-Store Demo Program and the Market Development Rep Program
• Working along side the National Field Manager, oversee the performance development process for part-time team members, both informally and formally
• Work in-store performing De’Longhi demonstrations at least once per week
• Full-time position, Tuesday to Saturday, 9am – 5pm, with weekend support and occasional evening support for Demo Specialists in field
• Provide technical troubleshooting support when needed
• Perform other duties as assigned

Your Experience:

• Strong leadership, relationship-building, collaboration, and communication skills
• High proficiency in Microsoft Office
• Organized, detail-oriented, and able to manage multiple priorities across departments
• Strong verbal and written communication, including superior presentation skills
• Ability to analyze results and create compelling client facing reports
• Proven ability to lead in fast-paced, demanding environments
• Positive attitude, strong personal drive, and excellent problem-solving abilities
• Quick learner, able to work independently with minimal supervision
• Previous experience in demonstration and/or training is an asset
• Bilingual French/English (verbal) is an asset

A few other things we’ll expect from you:

• The ability to lift and move up to 40 pounds

The RIGHT Fit with Encore:

At Encore, we feel that no matter your background, what’s most important to your success and ours is the way you interact with others. Don’t get us wrong, if you have the right experience and skills, that’s great. So, if you’re thinking about working with Encore, it’s important that you know what we’ll expect from you:

• You believe in winning
• You bring passion and innovative thinking that will deliver results
• You believe that the words ‘work’ and ‘fun’ belong in the same sentence

You can be described as:

• Authentic
• Solutions-oriented
• Intellectually curious
• Self-motivated
• Receptive
• Assertive
• Driven
• Continuously challenging yourself
• Having business maturity, professional

How to Apply:

If you haven’t already figured it out, it’s really important for Encore to have the RIGHT Team. If you know that you’re a great match for this role and think you’ll be a great fit with Encore, then you should definitely apply to this exciting opportunity! If you’re not jazzed about what you’ve read so far, that’s OK, we’re sure the right job is out there somewhere for you.

For those of you who apply, thanks so much for your interest in learning more about this exciting opportunity. We’d love to chat with all of you, but sometimes we simply don’t have enough time. If we feel you’re a good match, we’ll definitely be reaching out to you to move you forward in the selection process. If you're selected, you'll be asked to complete a recorded, digital interview which you can do with a webcam or a mobile device with a front-facing camera.

Encore strives to make our recruitment and selection processes as accessible as possible and provides accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and selection process, please reach out to us.