About the role
Summary:
The Accounts Receivable Collection Associate is responsible for managing and collecting outstanding invoices from customers, ensuring timely payments, and maintaining strong customer relationships. This role plays a critical part in the company's cash flow management and financial health. The ideal candidate will be highly organized, detail-oriented, possess excellent communication and negotiation skills, and be proficient in using accounting software.
Key Responsibilities:
-
Proactively contact customers (via phone, email, and mail) regarding overdue accounts to secure payment.
-
Negotiate payment plans and resolve billing discrepancies in a professional and timely manner.
-
Maintain detailed and accurate records of all collection activities, communications, and payment arrangements.
-
Follow up consistently on outstanding payments according to established procedures.
-
Identify and escalate complex collection issues to the Accounts Receivable Manager when necessary.
-
Investigate and resolve payment discrepancies, short payments, and unauthorized deductions.
-
Work collaboratively with sales, customer service, and other departments to resolve customer disputes and ensure accurate invoicing.
-
Process customer credit card payments and apply payments accurately to customer accounts.
-
Assist with month-end closing activities related to accounts receivable.
-
Build and maintain positive relationships with customers to facilitate collections and improve future payment compliance.
-
Provide excellent customer service while upholding company collection policies.
-
Prepare and analyze aging reports to identify delinquent accounts and prioritize collection efforts.
-
Generate various accounts receivable reports as required by management.
-
Contribute to the continuous improvement of collection processes and procedures.
-
Adhere to all company policies and procedures related to credit and collections.
-
Ensure compliance with relevant legal and regulatory requirements concerning collections.
Qualifications:
- Education:
- Post-secondary education in Accounting, Finance, Business Administration, or a related field is preferred.
- Experience:
- 1-3 years of experience in accounts receivable, collections, or a similar financial role.
- Experience working with an ERP system (e.g., SAP, Oracle, NetSuite) or dedicated accounting software (e.g., QuickBooks, Sage) is an asset.
- Skills:
- Proven track record of successful collections.
- Strong negotiation and persuasive communication skills, both written and verbal.
- Excellent interpersonal skills with the ability to build rapport and handle difficult conversations professionally.
- High level of accuracy and attention to detail.
- Proficient in Microsoft Office Suite, particularly Excel (for data analysis and reporting).
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving and analytical abilities.
- Knowledge of basic accounting principles.
- Fluency in English is required; proficiency in French is an asset.
About AIIM
Targeted marketing communications that deliver revenue growth for our customers across North America.
AIIM’s award-winning direct mail experts work with you to craft impactful, results-oriented campaigns that create meaningful connections with your customers.
AIIM makes it simple to deploy effective marketing tactics with these easy-to-use online tools:
• Automated direct mail – recurring, responsive & triggered • Easy direct mail – design & ordering of static projects • Omnichannel - integrating channels like email, SMS, direct mail and online ads • A branded ordering site for your organization’s print collateral
Targeted solutions that work: Direct mail automation: Integrate with major MarTech customer engagement solutions to deliver an omnichannel experience that includes personalized mail, cards and letters delivered across North America
Personalization: Data drives endless ways to customize your print materials in a way that will increase results. Our digital print technology opens doors to versioning and personalizing messages that make life simpler and outcomes stronger.
Carbon Neutral Direct Mail: North America’s first and only carbon neutral direct mail “from tree to mailbox”. We can help you reduce and turn your direct mail marketing into a zero-carbon option.
Transactional Mail: Our highly-secure facility and practices gives our customers the confidence to print regulated, mission-critical documents to support their businesses. Invoices, statements, policies, tax receipts, collection notices and more.
Commercial Printing: Big or small, we have a full array of offset, digital and large-format printing and bindery solutions. It’s an integral part of our decades-long pedigree and craftsmanship.
Omnichannel Marketing: AIIM delivers an omnichannel experience to your clients, using your unified messaging and consistent collateral, across all customer contact points to deliver effective brand messaging using SMS, email, and automated direct mail.
About the role
Summary:
The Accounts Receivable Collection Associate is responsible for managing and collecting outstanding invoices from customers, ensuring timely payments, and maintaining strong customer relationships. This role plays a critical part in the company's cash flow management and financial health. The ideal candidate will be highly organized, detail-oriented, possess excellent communication and negotiation skills, and be proficient in using accounting software.
Key Responsibilities:
-
Proactively contact customers (via phone, email, and mail) regarding overdue accounts to secure payment.
-
Negotiate payment plans and resolve billing discrepancies in a professional and timely manner.
-
Maintain detailed and accurate records of all collection activities, communications, and payment arrangements.
-
Follow up consistently on outstanding payments according to established procedures.
-
Identify and escalate complex collection issues to the Accounts Receivable Manager when necessary.
-
Investigate and resolve payment discrepancies, short payments, and unauthorized deductions.
-
Work collaboratively with sales, customer service, and other departments to resolve customer disputes and ensure accurate invoicing.
-
Process customer credit card payments and apply payments accurately to customer accounts.
-
Assist with month-end closing activities related to accounts receivable.
-
Build and maintain positive relationships with customers to facilitate collections and improve future payment compliance.
-
Provide excellent customer service while upholding company collection policies.
-
Prepare and analyze aging reports to identify delinquent accounts and prioritize collection efforts.
-
Generate various accounts receivable reports as required by management.
-
Contribute to the continuous improvement of collection processes and procedures.
-
Adhere to all company policies and procedures related to credit and collections.
-
Ensure compliance with relevant legal and regulatory requirements concerning collections.
Qualifications:
- Education:
- Post-secondary education in Accounting, Finance, Business Administration, or a related field is preferred.
- Experience:
- 1-3 years of experience in accounts receivable, collections, or a similar financial role.
- Experience working with an ERP system (e.g., SAP, Oracle, NetSuite) or dedicated accounting software (e.g., QuickBooks, Sage) is an asset.
- Skills:
- Proven track record of successful collections.
- Strong negotiation and persuasive communication skills, both written and verbal.
- Excellent interpersonal skills with the ability to build rapport and handle difficult conversations professionally.
- High level of accuracy and attention to detail.
- Proficient in Microsoft Office Suite, particularly Excel (for data analysis and reporting).
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving and analytical abilities.
- Knowledge of basic accounting principles.
- Fluency in English is required; proficiency in French is an asset.
About AIIM
Targeted marketing communications that deliver revenue growth for our customers across North America.
AIIM’s award-winning direct mail experts work with you to craft impactful, results-oriented campaigns that create meaningful connections with your customers.
AIIM makes it simple to deploy effective marketing tactics with these easy-to-use online tools:
• Automated direct mail – recurring, responsive & triggered • Easy direct mail – design & ordering of static projects • Omnichannel - integrating channels like email, SMS, direct mail and online ads • A branded ordering site for your organization’s print collateral
Targeted solutions that work: Direct mail automation: Integrate with major MarTech customer engagement solutions to deliver an omnichannel experience that includes personalized mail, cards and letters delivered across North America
Personalization: Data drives endless ways to customize your print materials in a way that will increase results. Our digital print technology opens doors to versioning and personalizing messages that make life simpler and outcomes stronger.
Carbon Neutral Direct Mail: North America’s first and only carbon neutral direct mail “from tree to mailbox”. We can help you reduce and turn your direct mail marketing into a zero-carbon option.
Transactional Mail: Our highly-secure facility and practices gives our customers the confidence to print regulated, mission-critical documents to support their businesses. Invoices, statements, policies, tax receipts, collection notices and more.
Commercial Printing: Big or small, we have a full array of offset, digital and large-format printing and bindery solutions. It’s an integral part of our decades-long pedigree and craftsmanship.
Omnichannel Marketing: AIIM delivers an omnichannel experience to your clients, using your unified messaging and consistent collateral, across all customer contact points to deliver effective brand messaging using SMS, email, and automated direct mail.