The Head Office for Charm Diamond Centres (CJ Limited) is looking for an organized and detail-oriented individual to join our team as a full-time Customer Experience Specialist at our location in Dartmouth, NS.

In business since 1972, and operating over 85 stores across the country, CJ Limited is the largest family-owned Canadian jewellery company and a platinum member of Canada's Best Managed Companies.

It is our passion for people and jewellery that has led to our success, and we seek like-minded individuals to join our team. Only candidates who submit their application online will be considered for this role.

This Customer Experience Specialist interacts with our online customers and our customers for our brick-and-mortar stores to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Responsibilities:

• Process customer service requests by phone, email, and live chat
• Maintain customer relationships by handling questions and concerns with speed and professionalism
• Resolve customer complaints, manage database records, and coordinate service
• Troubleshoot customer problems
• Receive and send written correspondence
• Handle stressful situations in an appropriate and respectful manner
• Collaborate with other departments and team members
• Provide accurate and friendly customer service in a timely fashion
• Additional duties as assigned

Required Skills:

• 2+ years of past relevant experience
• Dedication to providing outstanding customer service
• Written communication - must be able to compose clear, concise, and coherent emails & chat messages
• Verbal communication - must be able to listen and respond effectively to customers
• The ability to work independently
• Demonstrated experience performing research to resolve complex customer inquiries
• Office administrative skills, accurate keyboarding, and data entry skills
• Positive attitude and an engaging businesslike approach
• Computer savvy with a proven ability to navigate email, multiple computer systems, and customer service applications, and to utilize search tools to find information

Benefits:

• Paid vacation
• Health & Dental coverage
• Employee Assistance Program
• Retirement Savings Program
• Parking provided
• Employee discount

Compensation will be commensurate with previous experience and/or education. If you are self-motivated, organized, and meet these requirements, we would love to meet you! Please apply online only with your resume by Friday, July 11.

CJ Ltd is proudly Canadian, family-owned and operated, and a Platinum member of Canada's Best Managed Companies program. With over 85 stores across the country, we are an equal opportunity employer and encourage individuals from diverse backgrounds to apply. We employ individuals without regard to race, age, religion, disability, gender, or national origin. Accommodations are available upon request for all individuals with disabilities for the recruitment and selection process.