Job description:

AGFA HealthCare is seeking a highly skilled Technical Writer/Information Designer to join our team. The successful candidate will collaborate closely with subject matter experts to research, write, and develop comprehensive end-user documentation for our software products. Utilizing a content management system and DITA-based XML editor, you will transform complex technical information into clear, concise, and user-friendly documentation.

As a member of the Documentation Team, your expertise in documentation best practices and innovative strategies will contribute to our global documentation initiatives, ensuring the delivery of high-quality documentation for both external customers and internal service personnel.

Major Duities & Responsibilities:

• Collaborate with subject matter experts to identify and present relevant information in a clear and consumable manner for various audiences, including radiologists, medical secretaries, integrators, deployment specialists, service technicians, application specialists, and system administrators

• Manage multiple projects to create product documentation in various formats (HTML/PDF) that adhere to company documentation and quality assurance standards

• Research, analyze, and extract relevant information from product specifications, testing results, and use cases to meet documentation requirements

• Participate in global project groups to define software documentation plans and requirements

• Write high-quality content that adheres to specified standards, processes, and guidelines

• Manage content reviews using a document management system and update content based on feedback

• Edit technically complex content for clarity without altering key information

• Collaborate with subject matter experts, product managers, and other key contributors to gather pertinent information

• Create online user guides, release notes, service manuals, and bulletins that are clear, informative, and accurate for AGFA’s software applications

• Utilize a project management system (JIRA) to manage multiple tasks simultaneously while adhering to strict release deadlines

• Collaborate with the Documentation, Production Tools, and Knowledge Management teams to contribute to improvement projects

Technical Skills and Qualifications:

• Bachelor’s degree in Information Design, Rhetoric and Professional Writing, English Literature, Technical Communication, or other related discipline

• 2 to 4 years of previous technical writing and communication experience, preferably in a software environment or medical device manufacturing industry

• Proficiency in XML and HTML skills with a good working knowledge of content management systems (preferably MadCap IXIA CCMS) and XML editors (preferably Oxygen)

• Experience with DITA standards topic-based authoring

• Demonstrated knowledge and experience with software product development and product documentation requirements

• Experience in CSS, instructional design, UX design, and web design is beneficial as is working with user personas

• Skills in graphic design, illustrations, diagrams, flowcharts, SVG creation, videos, animations, etc. are advantageous

• Ability to continually learn new technologies and communicate technological principles and information in an easy-to-understand manner for the end-user

• Foundational understanding of HL7 or DICOM standards is beneficial, as is experience in the medical imaging industry

• Familiarity with productivity/collaboration tools like SharePoint, Livelink, Atlassian (Jira and Confluence), and Microsoft Office and Teams is beneficial

• Experience working within the Scaled Agile Framework is beneficial

Additional Skills:

• Exceptional interpersonal, written, and verbal communication skills

• Proven ability to effectively collaborate with others (locally and globally)

• Demonstrated ability to clearly and succinctly explain complex technical concepts

• Strong organizational and time management skills to manage multiple projects simultaneously while meeting strict deadlines

• Proven organizational, multi-tasking, planning, and project management skills

Portfolio Requirement:

• Please be prepared to provide a portfolio of work that demonstrates your ability to document technical product-focused documentation