Retail Assistant Store Manager- Willowbrook Shopping Centre
About the role
Assistant Store Manager
POSITION DESCRIPTION AND KEY MEASURES
Department: Retail Operations
Location: Store Location
Report to: DM
Number of direct reports:
POSITION PURPOSE AND EXPECTATION:
Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.
Key Responsibilities:
Leadership & Team Development
- Support Store Manager in training, coaching, and developing store associates
- Foster effective communication across all team members
- Lead by example in providing outstanding customer service
- Assist in recruiting, hiring, and onboarding new team members
Sales & Operations
- Drive sales performance through team motivation and leadership
- Execute operational procedures including opening/closing protocols
- Manage inventory control and stockroom organization
- Oversee accurate processing of shipments and merchandise flow
- Monitor and maintain shrink prevention measures
- Ensure store meets visual merchandising standards
Customer Experience
- Create an engaging shopping environment
- Resolve customer concerns professionally and efficiently
- Maintain store appearance and cleanliness
- Lead team in delivering personalized service
Administrative Duties
- Support payroll management and scheduling
- Maintain accurate financial records and reports
- Ensure compliance with company policies and procedures
- Assist with loss prevention initiatives
Required Qualifications:
- 2+ years retail management experience
- Strong problem-solving and decision-making abilities
- Excellent interpersonal and communication skills
- Demonstrated leadership capabilities
- Passion for retail and fashion
- Ability to work in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Physical ability to perform tasks like standing, lifting, and moving merchandise
- Embody company values and culture
- Maintain professional appearance and attitude
- Act as a brand ambassador both in-store and in the community
- Stay current with fashion trends and product knowledge
Brand Representative
KEY MEASURES AND ACCOUNTABILITIES
Key Performance Indicator
Benchmark
-
Cash Variance Reporting
-
Weekly on Friday’s
-
Variance investigations
-
Any variance above $50.00
-
Zendesk ticket response
-
Within 48 hours
-
Sales reconciliations
-
Day 3 of EOM week
-
Monthly Turnover reporting
-
By 7th of each month
-
Balance Sheet reconciliations
-
Day 10 of EOM week
About lovisa
Join the Lovisa America Team: It is exciting times at Lovisa USA with lots of new stores opening across America, so we are looking for our next amazing Lovisa Team to join our growing brand across the US Market!
We opened are 1st Lovisa store in 2017 Glendale California. We can proudly announce that we have over 100+ stores across the United States with no plans to slow down. Join today and be part of the Lovisa USA Journey.
California, North California, Texas, Florida, Minnesota, New York, New Jersey, Arizona, Colorado, Louisiana, South & North Carolina, Tennessee, Oklahoma, Illinois, India, Ohio, Kentucky, Connecticut, Massachusetts, Washington, Kansas - many more to come!
Our Brand: Lovisa was created out of a need for on-trend fashion jewellery at ready-to-wear prices. Our trend spotting departments worldwide take inspiration from couture runways and current street style to deliver new, must-have styles to our customers.
We are a fashion-forward jewellery brand that caters to everyone, with 150 new styles being delivered to stores each week. We give exceptional customer service and apply our core belief, It’s about you, always to everything we do.
Our history and Our future: Lovisa was established in Australia April 2010 and has quickly grown to be one of the world’s leading fast-fashion jewellery retailers. It’s expansion has rapidly grown with over 600+ stores across the globe. See below some of the markets you can find a Lovisa store.
Australia | New Zealand | Singapore | Malaysia | Hong Kong | South Africa | United States of America | Canada | United Kingdom | France | Austria | Belgium | Germany | Luxembourg | Netherlands | Switzerland | Poland | Franchised stores in the Middle East (Kuwait, the United Arab Emirates, Saudi Arabia, Oman, Bahrain and Qatar.)
It doesn’t stop there! The direction for the future of Lovisa is to continue expanding our brand across our existing markets and new markets. Keep your eyes peeled for more exciting news!
Our Culture: Here at Lovisa, we are passionate, dedicated, hard-working and fun-loving team players. We are devoted to fashion, style and customer service. All team members are Lovisa ambassadors, who thrive by our Lovisa culture commitments.
- Can do attitude
- Customer Experience
- Respect
- Continuous Improvement
- Communicate
- Costs
- Accountability
- Teamwork
- Trust
- Integrity +1. Do it now
Our Benefits/Perks: Lovisa provides endless, exceptional career opportunities for our team to grow within the brand. Every team member will have an allocated weekly one on one session with their line manager for progression planning.
- Opportunities with a global business locally and internationally
- Personal career growth
- Exceptional product discounts
- Referral Rewards Program
- Team and Support Centre Social Events
- Full Time Store Managers & Support Centre health benefits
Retail Assistant Store Manager- Willowbrook Shopping Centre
About the role
Assistant Store Manager
POSITION DESCRIPTION AND KEY MEASURES
Department: Retail Operations
Location: Store Location
Report to: DM
Number of direct reports:
POSITION PURPOSE AND EXPECTATION:
Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.
Key Responsibilities:
Leadership & Team Development
- Support Store Manager in training, coaching, and developing store associates
- Foster effective communication across all team members
- Lead by example in providing outstanding customer service
- Assist in recruiting, hiring, and onboarding new team members
Sales & Operations
- Drive sales performance through team motivation and leadership
- Execute operational procedures including opening/closing protocols
- Manage inventory control and stockroom organization
- Oversee accurate processing of shipments and merchandise flow
- Monitor and maintain shrink prevention measures
- Ensure store meets visual merchandising standards
Customer Experience
- Create an engaging shopping environment
- Resolve customer concerns professionally and efficiently
- Maintain store appearance and cleanliness
- Lead team in delivering personalized service
Administrative Duties
- Support payroll management and scheduling
- Maintain accurate financial records and reports
- Ensure compliance with company policies and procedures
- Assist with loss prevention initiatives
Required Qualifications:
- 2+ years retail management experience
- Strong problem-solving and decision-making abilities
- Excellent interpersonal and communication skills
- Demonstrated leadership capabilities
- Passion for retail and fashion
- Ability to work in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Physical ability to perform tasks like standing, lifting, and moving merchandise
- Embody company values and culture
- Maintain professional appearance and attitude
- Act as a brand ambassador both in-store and in the community
- Stay current with fashion trends and product knowledge
Brand Representative
KEY MEASURES AND ACCOUNTABILITIES
Key Performance Indicator
Benchmark
-
Cash Variance Reporting
-
Weekly on Friday’s
-
Variance investigations
-
Any variance above $50.00
-
Zendesk ticket response
-
Within 48 hours
-
Sales reconciliations
-
Day 3 of EOM week
-
Monthly Turnover reporting
-
By 7th of each month
-
Balance Sheet reconciliations
-
Day 10 of EOM week
About lovisa
Join the Lovisa America Team: It is exciting times at Lovisa USA with lots of new stores opening across America, so we are looking for our next amazing Lovisa Team to join our growing brand across the US Market!
We opened are 1st Lovisa store in 2017 Glendale California. We can proudly announce that we have over 100+ stores across the United States with no plans to slow down. Join today and be part of the Lovisa USA Journey.
California, North California, Texas, Florida, Minnesota, New York, New Jersey, Arizona, Colorado, Louisiana, South & North Carolina, Tennessee, Oklahoma, Illinois, India, Ohio, Kentucky, Connecticut, Massachusetts, Washington, Kansas - many more to come!
Our Brand: Lovisa was created out of a need for on-trend fashion jewellery at ready-to-wear prices. Our trend spotting departments worldwide take inspiration from couture runways and current street style to deliver new, must-have styles to our customers.
We are a fashion-forward jewellery brand that caters to everyone, with 150 new styles being delivered to stores each week. We give exceptional customer service and apply our core belief, It’s about you, always to everything we do.
Our history and Our future: Lovisa was established in Australia April 2010 and has quickly grown to be one of the world’s leading fast-fashion jewellery retailers. It’s expansion has rapidly grown with over 600+ stores across the globe. See below some of the markets you can find a Lovisa store.
Australia | New Zealand | Singapore | Malaysia | Hong Kong | South Africa | United States of America | Canada | United Kingdom | France | Austria | Belgium | Germany | Luxembourg | Netherlands | Switzerland | Poland | Franchised stores in the Middle East (Kuwait, the United Arab Emirates, Saudi Arabia, Oman, Bahrain and Qatar.)
It doesn’t stop there! The direction for the future of Lovisa is to continue expanding our brand across our existing markets and new markets. Keep your eyes peeled for more exciting news!
Our Culture: Here at Lovisa, we are passionate, dedicated, hard-working and fun-loving team players. We are devoted to fashion, style and customer service. All team members are Lovisa ambassadors, who thrive by our Lovisa culture commitments.
- Can do attitude
- Customer Experience
- Respect
- Continuous Improvement
- Communicate
- Costs
- Accountability
- Teamwork
- Trust
- Integrity +1. Do it now
Our Benefits/Perks: Lovisa provides endless, exceptional career opportunities for our team to grow within the brand. Every team member will have an allocated weekly one on one session with their line manager for progression planning.
- Opportunities with a global business locally and internationally
- Personal career growth
- Exceptional product discounts
- Referral Rewards Program
- Team and Support Centre Social Events
- Full Time Store Managers & Support Centre health benefits