Service Writer - Split Shift / Weekend - Montreal
Top Benefits
About the role
Title : Service Writer - Split Shift / Weekend
Work location : Kenworth Montreal (7500 Rte Transcanadienne, Saint-Laurent, QC H4T 1A5)
Schedule : Tuesday to Friday 10:30AM to 7PM and Saturday 7AM to 3:30PM
Salary: between 62-74K
Benefits :
- Permanent, 40h/week ;
- Tuesday to Friday 10:30AM to 7PM and Saturday 7AM to 3:30PM (8h/day) ;
- Salary between 62-74K ;
- 2 weeks of vacation ;
- 5 days of paid leave ;
- 12 statutory holidays ;
- Being paid weekly ;
- On-site parking ;
- Insurance (medical, dental, divison, etc.) covered 100% by the employer ;
- Telemedecine and employee assistance program ;
- Registered Retirement Savings Plan (RSSP) ;
- School tuition fees reimbursement ;
- Be coached and mentored by experts in the trucking industry ;
- Professional development and career growth within the company ;
- Corporate events (Christmas Party, Family Day event, etc.).
Summary of responsibilities:
- Receive customers with eagerness, by phone or in-person
- Open the repair orders by indicating the information related to the vehicle to be repaired
- Coordinate and book appointments according to workshop availability.
- Accurately record the client's requests on the Worksheet, one operation for each request. Always indicate the Repair Type.
- If necessary, estimate the repair costs of the vehicule by examining the components under the truck, inside the hood or elsewhere and provide it to the customer.
- Notify the customer whether repairs fall into manufacturer’s warranty or not.
- Establish the method of repair payment with the customer.
- Keep customer informed the status of parts necessary for repair (e.g., back order)
- Promote preventive maintenance programs, specials or any other appropriate products and services for the customer's vehicle.
- Close repair orders once they has been verified by the workshop foreman, and assign the costs to the customer, the warranty or a request for a good agreement policy.
Qualifications:
-
Master French and basic English
- English proficiency level: basic reading and writing;
-
- Frequency: daily
- Reason: to serve clients in English when needed
-
Oriented towards the sale of products and services;
-
Good knowledge of heavy equipment mechanics;
-
Ability to negotiate professionally with customers;
-
The ability to cope with the emotional reactions of the clientele;
-
Good team-working skills;
-
Extensive experience in interpreting warranties specific to the trucking industry.
Who are we ?
Groupe Kenworth Montréal, a division of PACCAR of Canada, has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry, wherever you are located.
Our network of complete Kenworth dealerships is well established throughout the greater Montreal area, more specifically in Ville Saint-Laurent, Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle, as well as our parts department which will be able to fill your needs in parts of all brands. At our location, you can meet with a representative who will find the truck you need, new or used, as well as a financing professional who will propose a personalized plan adapted to your situation.
Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts and much more!
As trucking solution experts, our service offering is not limited to Kenworth alone. Our three TRP branches in Laval, Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks, trailers and buses of all makes.
WE PASSIONATELY FOCUS ON IMPROVING YOUR BUSINESS BY PARTNERING WITH YOU ON THE ROAD TO SUCCESS
About PACCAR
PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services, information technology, and distributes truck parts related to its principal business.
Kenworth Truck Company builds premium commercial vehicles for sale in the U.S., Canada, Mexico and Australia and for export throughout the world. Peterbilt Motors also designs, manufactures and distributes premium commercial vehicles in the US and Canada. DAF Trucks manufactures trucks in the Netherlands, Belgium, Brasil and the United Kingdom for sale throughout Western and Eastern Europe, and export to Asia, Africa, North and South America.
PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.
PACCAR Financial Services provides finance, lease and insurance services to dealers and customers in more than 100 countries including a portfolio of more than 175,000 trucks and trailers and total assets in excess of $12 billion. The group includes PACCAR Leasing, a major full-service truck leasing company in North America, with a fleet of over 39,000 vehicles.
Environmental responsibility is one of PACCAR’s core values. The company regularly develops new programs to help protect and preserve the environment and PACCAR has established ambitious goals to further reduce emissions and enhance fuel efficiency in its truck models.
Service Writer - Split Shift / Weekend - Montreal
Top Benefits
About the role
Title : Service Writer - Split Shift / Weekend
Work location : Kenworth Montreal (7500 Rte Transcanadienne, Saint-Laurent, QC H4T 1A5)
Schedule : Tuesday to Friday 10:30AM to 7PM and Saturday 7AM to 3:30PM
Salary: between 62-74K
Benefits :
- Permanent, 40h/week ;
- Tuesday to Friday 10:30AM to 7PM and Saturday 7AM to 3:30PM (8h/day) ;
- Salary between 62-74K ;
- 2 weeks of vacation ;
- 5 days of paid leave ;
- 12 statutory holidays ;
- Being paid weekly ;
- On-site parking ;
- Insurance (medical, dental, divison, etc.) covered 100% by the employer ;
- Telemedecine and employee assistance program ;
- Registered Retirement Savings Plan (RSSP) ;
- School tuition fees reimbursement ;
- Be coached and mentored by experts in the trucking industry ;
- Professional development and career growth within the company ;
- Corporate events (Christmas Party, Family Day event, etc.).
Summary of responsibilities:
- Receive customers with eagerness, by phone or in-person
- Open the repair orders by indicating the information related to the vehicle to be repaired
- Coordinate and book appointments according to workshop availability.
- Accurately record the client's requests on the Worksheet, one operation for each request. Always indicate the Repair Type.
- If necessary, estimate the repair costs of the vehicule by examining the components under the truck, inside the hood or elsewhere and provide it to the customer.
- Notify the customer whether repairs fall into manufacturer’s warranty or not.
- Establish the method of repair payment with the customer.
- Keep customer informed the status of parts necessary for repair (e.g., back order)
- Promote preventive maintenance programs, specials or any other appropriate products and services for the customer's vehicle.
- Close repair orders once they has been verified by the workshop foreman, and assign the costs to the customer, the warranty or a request for a good agreement policy.
Qualifications:
-
Master French and basic English
- English proficiency level: basic reading and writing;
-
- Frequency: daily
- Reason: to serve clients in English when needed
-
Oriented towards the sale of products and services;
-
Good knowledge of heavy equipment mechanics;
-
Ability to negotiate professionally with customers;
-
The ability to cope with the emotional reactions of the clientele;
-
Good team-working skills;
-
Extensive experience in interpreting warranties specific to the trucking industry.
Who are we ?
Groupe Kenworth Montréal, a division of PACCAR of Canada, has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry, wherever you are located.
Our network of complete Kenworth dealerships is well established throughout the greater Montreal area, more specifically in Ville Saint-Laurent, Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle, as well as our parts department which will be able to fill your needs in parts of all brands. At our location, you can meet with a representative who will find the truck you need, new or used, as well as a financing professional who will propose a personalized plan adapted to your situation.
Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts and much more!
As trucking solution experts, our service offering is not limited to Kenworth alone. Our three TRP branches in Laval, Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks, trailers and buses of all makes.
WE PASSIONATELY FOCUS ON IMPROVING YOUR BUSINESS BY PARTNERING WITH YOU ON THE ROAD TO SUCCESS
About PACCAR
PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services, information technology, and distributes truck parts related to its principal business.
Kenworth Truck Company builds premium commercial vehicles for sale in the U.S., Canada, Mexico and Australia and for export throughout the world. Peterbilt Motors also designs, manufactures and distributes premium commercial vehicles in the US and Canada. DAF Trucks manufactures trucks in the Netherlands, Belgium, Brasil and the United Kingdom for sale throughout Western and Eastern Europe, and export to Asia, Africa, North and South America.
PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.
PACCAR Financial Services provides finance, lease and insurance services to dealers and customers in more than 100 countries including a portfolio of more than 175,000 trucks and trailers and total assets in excess of $12 billion. The group includes PACCAR Leasing, a major full-service truck leasing company in North America, with a fleet of over 39,000 vehicles.
Environmental responsibility is one of PACCAR’s core values. The company regularly develops new programs to help protect and preserve the environment and PACCAR has established ambitious goals to further reduce emissions and enhance fuel efficiency in its truck models.