Bell Person (Seasonal Position)
Top Benefits
About the role
Overview
We are seeking a dedicated and personable Bellman to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. As a Bellman, you will assist guests with their luggage, provide information about the hotel and local area, and contribute to an overall positive guest experience.
Responsibilities
- Greets all guests passing through the lobby and provide assistance proactively.
- Delivers luggage to room upon check-in, picks-up luggage from room upon departure, moves luggage from and to storage room or Front Drive.
- Maintains proper records of deliveries and pick-ups.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodates special requests whenever possible; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Demonstrates facilities and equipment in the rooms and explains the use of elevators and hours of outlet operation, etc.
- Performs errands for guests and the hotel that may require local travel off of the hotel property.
- Provides a high level of cleanliness in the lobby and luggage storage areas.
- Responds properly in any hotel emergency or safety situation.
- Shines bell carts.
- Completes shift checklist and passes on important information.
- Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Concierge Staff.
- Valet park guest vehicles and drive responsibly
- Reports any damages on guest vehicles
- Must have the ability to perform other tasks or projects as assigned by hotel management and staff.
- Abide by the policies and procedures as set out in the Colleague Handbook and any other applicable policies.
- Must work harmoniously and professionally with colleagues and management.
- Attends all scheduled shifts, including shift work and weekend work in accordance with the schedules.
- Other duties as assigned
Requirements
- English (advance level)
- Must have a passion for delivering outstanding service
- Must be organized and detail oriented
- Must be able to stand for an entire shift
- Ability to maintain position for extended amounts of time in order to greet guests, offer assistance, and open doors in the lobby area
- Must be able to lift up to 100 lbs
- Must be able to push/pull bell carts up to 200 lbs
- Ability to work flexible hours, including days, evenings, weekends, holidays and overnight shifts
- Possess and maintain a valid BC driver’s license with an acceptable driving record (This is a MUST)
- Multilingual or bilingual abilities are highly desirable to cater to diverse clientele.
- Excellent interpersonal skills with a focus on guest services and satisfaction.
- Ability to lift heavy luggage and perform physical tasks associated with the role.
- A positive attitude, strong work ethic, and willingness to learn about hotel operations.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as a Bellman and play a key role in creating memorable experiences for our guests!
Job Types: Part-time, Seasonal
Contract length: 5 months
Pay: $21.25-$25.00 per hour
Additional pay:
- Overtime pay
- Tips
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Weekends as needed
Work Location: In person
About EXchange Hotel Vancouver
EXchange Hotel Vancouver is located in the heart of Downtown's Central Business District at the former home of the Old Vancouver Stock Exchange. This 202-room, 4-star boutique hotel occupies the first 11 floors of world-class tower, The Exchange, designed to LEED™ Platinum certification standards- the first for a heritage conversion in Vancouver. EXchange Hotel Vancouver is committed to executing these standards. With Herringbone-patterned floors, marble finishes and stunning wall murals- each room at EXchange is thoughtfully designed and features custom-made furnishings for optimum comfort and world class amenities.
Bell Person (Seasonal Position)
Top Benefits
About the role
Overview
We are seeking a dedicated and personable Bellman to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. As a Bellman, you will assist guests with their luggage, provide information about the hotel and local area, and contribute to an overall positive guest experience.
Responsibilities
- Greets all guests passing through the lobby and provide assistance proactively.
- Delivers luggage to room upon check-in, picks-up luggage from room upon departure, moves luggage from and to storage room or Front Drive.
- Maintains proper records of deliveries and pick-ups.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodates special requests whenever possible; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Demonstrates facilities and equipment in the rooms and explains the use of elevators and hours of outlet operation, etc.
- Performs errands for guests and the hotel that may require local travel off of the hotel property.
- Provides a high level of cleanliness in the lobby and luggage storage areas.
- Responds properly in any hotel emergency or safety situation.
- Shines bell carts.
- Completes shift checklist and passes on important information.
- Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Concierge Staff.
- Valet park guest vehicles and drive responsibly
- Reports any damages on guest vehicles
- Must have the ability to perform other tasks or projects as assigned by hotel management and staff.
- Abide by the policies and procedures as set out in the Colleague Handbook and any other applicable policies.
- Must work harmoniously and professionally with colleagues and management.
- Attends all scheduled shifts, including shift work and weekend work in accordance with the schedules.
- Other duties as assigned
Requirements
- English (advance level)
- Must have a passion for delivering outstanding service
- Must be organized and detail oriented
- Must be able to stand for an entire shift
- Ability to maintain position for extended amounts of time in order to greet guests, offer assistance, and open doors in the lobby area
- Must be able to lift up to 100 lbs
- Must be able to push/pull bell carts up to 200 lbs
- Ability to work flexible hours, including days, evenings, weekends, holidays and overnight shifts
- Possess and maintain a valid BC driver’s license with an acceptable driving record (This is a MUST)
- Multilingual or bilingual abilities are highly desirable to cater to diverse clientele.
- Excellent interpersonal skills with a focus on guest services and satisfaction.
- Ability to lift heavy luggage and perform physical tasks associated with the role.
- A positive attitude, strong work ethic, and willingness to learn about hotel operations.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as a Bellman and play a key role in creating memorable experiences for our guests!
Job Types: Part-time, Seasonal
Contract length: 5 months
Pay: $21.25-$25.00 per hour
Additional pay:
- Overtime pay
- Tips
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Weekends as needed
Work Location: In person
About EXchange Hotel Vancouver
EXchange Hotel Vancouver is located in the heart of Downtown's Central Business District at the former home of the Old Vancouver Stock Exchange. This 202-room, 4-star boutique hotel occupies the first 11 floors of world-class tower, The Exchange, designed to LEED™ Platinum certification standards- the first for a heritage conversion in Vancouver. EXchange Hotel Vancouver is committed to executing these standards. With Herringbone-patterned floors, marble finishes and stunning wall murals- each room at EXchange is thoughtfully designed and features custom-made furnishings for optimum comfort and world class amenities.