Ride the next mile with us! We are seeking an experienced Distribution Manager to oversee the setup and operations of a distribution facility. This position provides a unique opportunity to be involved in building and implementing operations from the ground up. It’s a pivotal role that combines strategic vision, project management, and hands-on operational leadership.

Responsibilities

• Distribution Operations Setup & Project Management

• Design and implement logistics workflows and resource planning.

• Oversee the configuration and optimization of existing Warehouse Management System (WMS) and Order Management System (OMS).

• Support Procurement in the purchasing of equipment, managing supplier relationships for seamless setup.

• Drive cross-functional alignment with IT, logistics, HR, and finance teams to meet launch milestones within budget and timeline.

• Operational & Performance Management

• Oversee daily distribution facility activities, including inventory management, order processing, and shipping, ensuring high accuracy and efficiency.

• Implement structured site-level performance management, including improvement plans, deviation handling, and feedback mechanisms.

• Identify performance deviations, develop corrective actions, and leverage data-driven insights for optimization.

• Supervise, mentor, and develop supervisors and associates, fostering a collaborative, high-performance culture.

• Cost Management & Financial Oversight

• Manage site-level Profit & Loss (P&L), ensuring cost control and financial planning to maximize efficiency.

• Detect cost levers within 3PL business cases, leading cost-saving and productivity-enhancing initiatives.

• Engage stakeholders to refine business cases and influence cost-reduction strategies.

• Scalability & Continuous Improvement

• Forecast order volumes and resource needs, ensuring the facility scales effectively for seasonal peaks and operational demands.

• Monitor key performance indicators (KPIs) such as order accuracy, on-time delivery, labor efficiency, and cost per unit.

• Apply and enforce standardized operational processes, ensuring scalability and efficiency.

• Apply Lean and Six Sigma methodologies to proactively address potential inefficiencies.

• Implement operational excellence initiatives and foster structured follow-up with teams.

• Network Integration & Change Management

• Coordinate the distribution facility’s alignment within the broader network, facilitating smooth integration.

• Establish and maintain strong relationships with internal leadership and 3PL providers, acting as a key liaison.

Qualifications

• 8+ years in logistics, operations, or supply chain management, with a track record of progression
• Bachelor's or advanced degree in STEM, Logistics/Supply Chain or Business Administration
• In-depth experience in setting up and managing distribution operations
• Strong working knowledge of Warehouse Management System (WMS) and Order Management System (OMS), with the ability to configure, optimize, and troubleshoot these systems as needed
• Demonstrated expertise in driving operational excellence and continuous process improvements
• Exceptional skills in complex project management, analytical, problem-solving, and decision-making
• Strong communication skills with the ability to manage stakeholders effectively and build productive, long-term relationships across all levels
• Ability to develop positive and effective initiatives, acting as a sponsor
• Demonstrated competence in establishing continuous and successful bi-directional exchange of support with internal senior network management
• Ability to thrive in a dynamic, fast-changing environment, and to solve complex operational issues with creative, effective solutions
• MBA or advanced degree in a relevant field preferred

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.