Hollyburn Family Services, recognized as a Great Place to Work**™** Canada, embodies a commitment to serve, nurture, honor, and lead. Our therapeutic programs are designed to create safe, nurturing, and growth-oriented environments for children, youth, and adults with support needs. We are looking for a passionate and experienced Acting Program Supervisor to join our team and oversee the successful operations of one of our Therapeutic Programs in Coquitlam.

Position Summary

The Program Supervisor plays a vital role in ensuring the smooth day-to-day operations of a Therapeutic Program, providing leadership and supervision to staff, managing schedules, and ensuring compliance with safety and operational standards. The Supervisor acts as a community liaison, ensuring effective communication with stakeholders, neighbors, and other service providers. This role requires a combination of administrative, supervisory, and hands-on support skills to create a stable and well-functioning care environment.

This position is Monday-Friday, 40 hour/week, with occasional evenings/weekends as needed, and includes joining the Weekend On-Call Supervisor rotation. This position ends February 9, 2026.

Key Responsibilities

Program Supervision and Administration

• Oversee daily operations of the care setting and supervise staff and subcontractors.
• Ensure program policies and procedures are followed and evaluate service effectiveness.
• Maintain accurate reports, time sheets, petty cash records, and other documentation.
• Work with the Clinical Team to develop, implement, and evaluate program goals and policies.
• Ensure the care setting is clean, safe, secure, and meets licensing and accreditation standards.
• Assist in preparing the annual operating budget and monitor expenditures.
• Ensure all contractual obligations and service delivery targets are met.
• Participate in weekend on-call rotation (with appropriate compensation).
• Provide direct support as needed, implementing strategies in the service plan.

Workforce Planning and Team Management

• Determine and maintain staffing levels to meet contractual obligations.
• Schedule, supervise, and evaluate staff and subcontractors while monitoring operations.
• Work closely with the Relief Manager to meet casual staffing needs.
• Identify high-performing staff and develop pathways for career advancement.
• Assist in recruiting, hiring, training, and onboarding new team members.
• Provide professional development, coaching, and regular check-ins with staff.
• Facilitate team meetings and manage workplace issues, including WorkSafe claims.

Qualifications

• Education: Diploma in a related human/social service field.
• Experience: Minimum three years of recent related experience, including one year of supervisory or administrative experience (or an equivalent combination of education, training, and experience).
• Specialized training in behavioural modification, trauma-informed care, attachment-based parenting, and relationship-based interventions.
• Strong knowledge of employment standards, health and safety regulations, and supervision principles.
• Certifications required: First Aid & CPR, CPI and/or MANDT certification (we will train those who require this)
• Must have access to a vehicle, hold a valid B.C. Class 5 Driver’s License, and have business insurance with $3,000,000 liability coverage.
• Ability to cover 24-hour on-call duties when required.
• Must be able to pass a Criminal Record Check.

Skills and Competencies

• Strong leadership, supervision, and team development skills.
• Experience managing budgets, scheduling, and service plans.
• Excellent relationship management skills, including working with funders and community stakeholders.
• Knowledge of child and youth care approaches, behaviour management, and intervention strategies.
• Ability to work independently, adapt to change, and handle conflict professionally.
• Strong professional communication skills, both written and verbal.
• Commitment to ongoing professional development for self and employees.
• Some computer literacy and ability to learn new systems.
• Salary: $29.00-$32.00/hour plus benefits

Because we know our team is our heart and our most important asset, we are excited to offer:

• Hands-on, extensive, and continuous training
• Professional development and advancement within our ever growing organization
• 100% employer premium paid extended health, dental, vision care, and life insurance for you and your dependents
• Paid vacation, paid wellness days and sick days
• Group RRSP matching of up to 6% of gross salary
• Tuition reimbursement and subsidies for professional development (e.g. conferences, seminars, courses)
• And more!