Everyday Banking Service Advisor, Contact Centre
Top Benefits
About the role
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID ).
About Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About The Role We are currently looking for Everyday Banking Service Advisors within our Client Care Contact Centre . In this role you will:
- Be passionate about supporting Albertans through back-to-back, inbound calls which include providing advice on day-to-day banking and credit products.
- Engage in caring conversation, ask open-ended questions, and actively listen with acknowledgement and empathy.
- Provide exceptional experiences for clients and always do the right thing. That means going beyond the transaction, and truly getting to know the unique story of the person on the other end of the phone.
- Be problem-solvers, hungry to find innovative solutions for your clients' challenges.
- Be available in Client Care 7 days a week, 363 days per year.
- Provide financial services and guidance with a high degree of responsibility and professionalism. Client interactions, conducted via telephone, demand specific communication skills and a sensitivity to the nature of financial matters.
Total Compensation
Full/Part-time - Salary range between $45,000-50,000.
- Shift premiums/differentials available to compensate for less desirable shifts:
- $2.25/hour from 8:00 pm to 11:00 pm
- $1.50/hour on Saturdays
- $2.25/hour on Sundays
- Overtime shifts are available (as needed by the business)
- Customizable benefits including Health Spending and Wellness accounts, banking benefits and much more!
- 3 weeks vacation plus floater days (based on part time or full time employment)
- An annual bonus program that is directly influenced by your individual performance and the performance of ATB Financial as a whole.
- An industry-leading pension plan
Job Details
Location: Calgary - HYBRID : You are required to work from our Calgary Campus office (3699 63 Ave NE, Calgary, AB) 3 days a week, with the option to work remotely for 2 days. This is subject to change based on business needs.
Availability Commitment Full-Time : Client Care is open 7 days a week, 363 days a year. Shifts are based on a weekly rotation requiring full flexibility, between the hours of 7am and 11pm. Training will be for the first 9 weeks, in person at our Calgary Campus location. No scheduling accommodations available.
We Are Looking For
- 1-2 years experience providing exceptional customer service in a professional work environment with a proven track record of success is required.
- Basic understanding of Canadian Banking & Banking Products: be it managing your own finances, working in another financial institution or in a fast-paced client facing environment, using cash management skills, our broad range of opportunities can align to your experience. You have used a chequing and savings account, online and mobile banking.
- Call Centre and/or Banking experience, or education in Finance/Business (or related field) is an asset, but not required.
Skills
- You are Client-obsessed and thrive on making great things possible for your clients, team members, Albertans, and beyond. You are driven to perform and have an innate drive for high performance and meeting organizational goals. You are a champion of belonging, embracing the values of diversity & inclusion, and champion the idea that our differences are our strengths
- You are an exceptional and clear communicator, and demonstrate this through verbal and written communication
- You have a strong technical aptitude with the ability to troubleshoot various technologies and manage multiple systems, software and platforms with ease while assisting our clients. You have the ability to source information online, ensuring internal processes are followed, use self-serve tools and possess a degree of digital literacy
- You are fiercely accountable in everything you do. This includes your own individual performance and the performance of your team.
- You are a critical thinker, problem solver, and thrive on digging in and finding ways to make it possible for Albertans.
- You are resilient and can perform in a fast paced environment while independently prioritizing and completing your tasks efficiently
- You have a growth mindset and are a life long learner who accepts feedback positively and uses it to grow.
- You are a connector who thrives on building new relationships and nurturing existing ones
- You are curious and adaptable
Role Expectations
- Flexibility in schedule and ability to work rotational shifts, evenings, weekends, and holidays is a must!
- Committed to a minimum of 3 days per week in the office, at our Calgary Campus location, as a HYBRID worker. Eligible candidates must reside within a reasonable commutable distance (60km) from the ATB Calgary Campus. This is subject to change based on business needs.
Don’t meet all the requirements on the list? A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next? If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn , Facebook and Instagram to learn more about what our team is up to.
About ATB Financial
For more than 85 years, ATB has been reimagining the way we do business. We’ve grown from one small treasury branch into Alberta’s largest provincially based financial institution, and we don’t have any plans to slow down now. We power possibility for our clients, our team members and our province—and we’re leading the way to a sustainable, innovative and prosperous future.
About ATB Financial
With $62.0 billion in assets, ATB Financial is a leading financial institution that started in Alberta with the focus of putting people first. Our success comes from our more than 5,000 team members who love to deliver exceptional experiences to over 820,000 clients across our Personal and Business Banking, ATB Wealth Management and ATB Capital Markets businesses. ATB provides expert advice, services and products through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres and our digital banking options. ATB powers possibilities for our clients, communities and beyond.
Everyday Banking Service Advisor, Contact Centre
Top Benefits
About the role
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID ).
About Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About The Role We are currently looking for Everyday Banking Service Advisors within our Client Care Contact Centre . In this role you will:
- Be passionate about supporting Albertans through back-to-back, inbound calls which include providing advice on day-to-day banking and credit products.
- Engage in caring conversation, ask open-ended questions, and actively listen with acknowledgement and empathy.
- Provide exceptional experiences for clients and always do the right thing. That means going beyond the transaction, and truly getting to know the unique story of the person on the other end of the phone.
- Be problem-solvers, hungry to find innovative solutions for your clients' challenges.
- Be available in Client Care 7 days a week, 363 days per year.
- Provide financial services and guidance with a high degree of responsibility and professionalism. Client interactions, conducted via telephone, demand specific communication skills and a sensitivity to the nature of financial matters.
Total Compensation
Full/Part-time - Salary range between $45,000-50,000.
- Shift premiums/differentials available to compensate for less desirable shifts:
- $2.25/hour from 8:00 pm to 11:00 pm
- $1.50/hour on Saturdays
- $2.25/hour on Sundays
- Overtime shifts are available (as needed by the business)
- Customizable benefits including Health Spending and Wellness accounts, banking benefits and much more!
- 3 weeks vacation plus floater days (based on part time or full time employment)
- An annual bonus program that is directly influenced by your individual performance and the performance of ATB Financial as a whole.
- An industry-leading pension plan
Job Details
Location: Calgary - HYBRID : You are required to work from our Calgary Campus office (3699 63 Ave NE, Calgary, AB) 3 days a week, with the option to work remotely for 2 days. This is subject to change based on business needs.
Availability Commitment Full-Time : Client Care is open 7 days a week, 363 days a year. Shifts are based on a weekly rotation requiring full flexibility, between the hours of 7am and 11pm. Training will be for the first 9 weeks, in person at our Calgary Campus location. No scheduling accommodations available.
We Are Looking For
- 1-2 years experience providing exceptional customer service in a professional work environment with a proven track record of success is required.
- Basic understanding of Canadian Banking & Banking Products: be it managing your own finances, working in another financial institution or in a fast-paced client facing environment, using cash management skills, our broad range of opportunities can align to your experience. You have used a chequing and savings account, online and mobile banking.
- Call Centre and/or Banking experience, or education in Finance/Business (or related field) is an asset, but not required.
Skills
- You are Client-obsessed and thrive on making great things possible for your clients, team members, Albertans, and beyond. You are driven to perform and have an innate drive for high performance and meeting organizational goals. You are a champion of belonging, embracing the values of diversity & inclusion, and champion the idea that our differences are our strengths
- You are an exceptional and clear communicator, and demonstrate this through verbal and written communication
- You have a strong technical aptitude with the ability to troubleshoot various technologies and manage multiple systems, software and platforms with ease while assisting our clients. You have the ability to source information online, ensuring internal processes are followed, use self-serve tools and possess a degree of digital literacy
- You are fiercely accountable in everything you do. This includes your own individual performance and the performance of your team.
- You are a critical thinker, problem solver, and thrive on digging in and finding ways to make it possible for Albertans.
- You are resilient and can perform in a fast paced environment while independently prioritizing and completing your tasks efficiently
- You have a growth mindset and are a life long learner who accepts feedback positively and uses it to grow.
- You are a connector who thrives on building new relationships and nurturing existing ones
- You are curious and adaptable
Role Expectations
- Flexibility in schedule and ability to work rotational shifts, evenings, weekends, and holidays is a must!
- Committed to a minimum of 3 days per week in the office, at our Calgary Campus location, as a HYBRID worker. Eligible candidates must reside within a reasonable commutable distance (60km) from the ATB Calgary Campus. This is subject to change based on business needs.
Don’t meet all the requirements on the list? A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next? If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn , Facebook and Instagram to learn more about what our team is up to.
About ATB Financial
For more than 85 years, ATB has been reimagining the way we do business. We’ve grown from one small treasury branch into Alberta’s largest provincially based financial institution, and we don’t have any plans to slow down now. We power possibility for our clients, our team members and our province—and we’re leading the way to a sustainable, innovative and prosperous future.
About ATB Financial
With $62.0 billion in assets, ATB Financial is a leading financial institution that started in Alberta with the focus of putting people first. Our success comes from our more than 5,000 team members who love to deliver exceptional experiences to over 820,000 clients across our Personal and Business Banking, ATB Wealth Management and ATB Capital Markets businesses. ATB provides expert advice, services and products through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres and our digital banking options. ATB powers possibilities for our clients, communities and beyond.