Seasonal Kiosk Coordinator at Thermea Spa Village Whitby

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

It takes a village, join us.

When you work at Thermea Spa Village Whitby, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

We are seeking a passionate Seasonal Kiosk Coordinator in Whitby, Ontario to join our village.

Find your place at Thermea Spa Village Whitby.

What we stand for

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

What we need

Reporting to the Marketing and Community Relations Manager, the Kiosk Coordinator will be responsible to ensure the smooth operations of Thermea Spa Village Whitby’s temporary kiosks locations in North York, Etobicoke, Newmarket, Richmond Hill, Pickering, Oshawa, and Whitby for the duration of the holiday season. The incumbent’s main objective is to plan the needs of each location and supply the necessary resources for the kiosk agents responsible for the sale of gift certificates. The position will be fully immersed at the kiosk locations and will be on-site at our Whitby location for the occasional administrative tasks. This position is a full-time seasonal role starting from mid August 2025 – December 2025.

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

What you’ll do

• Assist with entirety of hiring process for kiosk agents including phone screens, interview process, and orientation

• Completion of kiosk schedule with support of Marketing and Community Relations Manager

• Assist with scheduling adjustments and shift coverage

• Provide daily operational support at kiosks including opening and closing

• Ensure kiosks are stocked, clean, and visually appealing

• Support team in reaching sales targets, addressing issues, and guiding customer interactions

• Act as liaison between Marketing and Community Relations Manager and Kiosk Team (managing complaints and special requests);

• Driving between all kiosk locations, access to a vehicle is a requirement.

• Travel will be reimbursed for kiosk outside Durham Region radius.

• Monitor inventory levels and assist with ordering and restocking

• Troubleshoot on-site issues and escalate when needed

• Promote gift certificate sales and spa experiences with accuracy and enthusiasm

• Ensure company values and guest experience standards are upheld

• Prepare basic daily summaries or reports as needed

• Follow the established scripts to respond to the needs of our guests, in accordance to established standards;

• Manage the entire sales cycle; take care of needs and close sales; assisting the kiosk agents in the day-to-day performance of their tasks;

• Perform other related tasks.

Profile needed

In order to be successful in this role, you should posses the following:

• College degree in tourism, hospitality, administration, human resource management or other pertinent experience;
• Minimum 1 year of experience in customer service or sales
• Prior experience in a lead or support role is an asset
• Strong communication and interpersonal skills
• Ability to take initiative and solve problems in a fast-paced environment
• Comfort using POS systems and basic MS Office (Word, Excel, Outlook)
• Be organized, dependable, and adaptable to changing priorities
• Ability to work independently and collaboratively
• Ability to stand for long periods and travel to different kiosk locations as needed
• Strong sense of organization, planning and monitoring, as well as great professional rigor;
• Ability to work under pressure and meet tight deadlines;
• Capacity to work under pressure in a fast-paced and constantly evolving environment.

When

Full-time – 20 week contract - variable hours (days, evenings, weekends and holidays).

What

• Competitive salary based on the pay scale in effect at Thermea Spa Village Whitby
• Influential role in a growing company
• Free Thermal Experience *
• Discount on spa services *
• Some conditions apply

How

Send us your resumé and cover letter by clicking ‘Apply’ below.

At Thermea Spa Village Whitby we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, we will work with you to meet your needs.