GCFR - Customer Service Representative (Canada) Remote
About the role
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The GCFR - Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences.
In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
Internal Applicants make sure you inform your direct manager you are interested in this role!
Job Duties:
- Understanding client needs and offering solutions and support.
- Position may expand to include Chat and Email Customer Support. Answer and place call in a professional manner.
- Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls)
- Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs.
- Other duties as assigned.
Required Skills and Experience:
- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
Pay Rate: $19.56-$25.18 CAD hourly (this rate varies based on region)
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
About Copart, Inc
Copart, founded in 1982, connects buyers and sellers around the world. Copart remarkets salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through internet sales utilizing its innovative VB3 technology. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others.
Copart currently operates in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (Copart.fi). Copart links Sellers to more than 750,000 Members in over 170 countries through our multi-channel online platform. Copart is also the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions.
Copart has a diverse and extensive inventory of nearly 125,000 vehicles available online every day, including early and late model cars, classics, trucks, SUVs, motorcycles, boats, jet-skis, snowmobiles and RVs. Vehicles conditions range from damaged cars that can be used as project vehicles for repair and automotive enthusiasts to non-damaged vehicles that need nothing more than a turn-of-a-key.
Because Copart is an online auction, Copart Members can browse inventory, set their own price and get great deals. If you are the highest bidder in the auction, you win the auction! And winning is awesome! Also, Members can shop our incredible inventory and find exactly what they need from their home computer, smartphone or other mobile device.
Copart is a veteran-founded company that celebrates veterans, active, reserve duty, and state guard soldiers at all levels. Along with awards, skills training programs and other benefits, Copart also offers two weeks of paid leave for non-activation orders such as training.
GCFR - Customer Service Representative (Canada) Remote
About the role
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The GCFR - Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences.
In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
Internal Applicants make sure you inform your direct manager you are interested in this role!
Job Duties:
- Understanding client needs and offering solutions and support.
- Position may expand to include Chat and Email Customer Support. Answer and place call in a professional manner.
- Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls)
- Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs.
- Other duties as assigned.
Required Skills and Experience:
- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
Pay Rate: $19.56-$25.18 CAD hourly (this rate varies based on region)
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
About Copart, Inc
Copart, founded in 1982, connects buyers and sellers around the world. Copart remarkets salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through internet sales utilizing its innovative VB3 technology. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others.
Copart currently operates in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (Copart.fi). Copart links Sellers to more than 750,000 Members in over 170 countries through our multi-channel online platform. Copart is also the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions.
Copart has a diverse and extensive inventory of nearly 125,000 vehicles available online every day, including early and late model cars, classics, trucks, SUVs, motorcycles, boats, jet-skis, snowmobiles and RVs. Vehicles conditions range from damaged cars that can be used as project vehicles for repair and automotive enthusiasts to non-damaged vehicles that need nothing more than a turn-of-a-key.
Because Copart is an online auction, Copart Members can browse inventory, set their own price and get great deals. If you are the highest bidder in the auction, you win the auction! And winning is awesome! Also, Members can shop our incredible inventory and find exactly what they need from their home computer, smartphone or other mobile device.
Copart is a veteran-founded company that celebrates veterans, active, reserve duty, and state guard soldiers at all levels. Along with awards, skills training programs and other benefits, Copart also offers two weeks of paid leave for non-activation orders such as training.