Job Description

Division: Strategic Initiatives and Communications
Department: Office of the Chief Administrative Officer
Initial Reporting Location: Tom Davies Square

Job Status: Permanent position

Affiliation: Non union
Range of Pay: Group 16 $148,790.88 to $175,227.57 per annum

The start date will follow the selection process.

This position is eligible to work remotely on a part-time basis.

Main Function: Reporting to the Chief Administrative Officer (CAO), this position provides strategic leadership and direction in developing and implementing a broad range of strategic initiatives that support the goals of the City of Greater Sudbury (CGS). The role oversees the creation and execution of the corporate communications and other strategies, ensuring alignment with the City's vision and priorities. The role is also responsible for the direction and operation of the division in support of quality customer service outcomes, and the Business Plan for the division.

Characteristic Duties: Under the general direction of the Chief Administrative Officer.

• Lead the vision, development, and implementation of a diverse range of strategic initiatives, fostering continuous improvement to achieve the City of Greater Sudbury’s goals.
• Provide leadership, supervision, and direction across the division’s functional areas, including Communications, 311 Call Centre, Government Relations, Indigenous Relations and other direct reports assigned.
• Drive business transformation by managing projects efficiently and leveraging change management and stakeholder engagement techniques to create an integrated, high-performing work environment.
• Lead and manage special projects with cross-functional corporate teams to ensure successful outcomes. Projects to be based on CAO and organizational priorities including policy development and support, Equity, Diversity and Inclusion initiatives and others as assigned.
• Align the CAO’s office strategies with CGS and Council’s vision and priorities, ensuring a customer-centric approach that is mindful of customer needs and political considerations, while promoting service excellence.
• Lead the design and execution of a multi-year, multi-platform communications plan addressing internal and external communication strategies, Council’s strategic goals, and service support.
• Establish clear, consistent communication standards for corporate and program/project messaging, ensuring timely and effective communication to all audiences. Support departments in building internal communication capabilities.
• Oversee external communications and support all internal communication efforts, ensuring alignment with the organization’s progress and service efforts.
• Foster productive partnerships with the Office of the Mayor, committee chairs, and Council members to advance the CGS’ interests and achieve shared objectives.
• Develop a comprehensive corporate approach to community engagement, including clear definitions, implementation guidelines, and technology tools for staff use, while evaluating engagement performance annually.
• Create an inclusive and empowering work environment that helps division staff see how their efforts contribute to corporate outcomes. Foster open communication, encourage new ideas, and support staff development.
• Monitor key performance indicators to inform stakeholders of customer service outcomes and manage an enterprise-wide inquiry tracking system for complex service requests, aligned with the multi-year communications plan.
• Build relationships with municipalities, Provincial and Federal governments, and community agencies to enhance intergovernmental relations and influence CGS’s position on shared issues.
• Provide technical analysis and advice through briefing notes, speeches, and other communications to support the executives and members of Council on current or upcoming issues.
• Develop, manage, and monitor operating and capital budgets.
• Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
• Perform other related duties as required.

Qualifications

Education and Training:

• University degree in Business or Public Administration, or other related program from a recognized University with Canadian accreditation OR an international credential recognized in Canada.
• Project Management credentials an asset.
• Additional education initiatives to update and expand competencies.

Experience:

• Minimum of eight (8) years directly related experience at a senior management level in large, unionized, and highly diversified public or private sector organizations, including four (4) years in a similar function.
• Municipal experience desirable.

An equivalent combination of education, credentials, and experience may be considered.

Knowledge of:

• Superior knowledge of corporate communications, particularly in the local government area.
• Intergovernmental relationships between the three levels of government, and the related NGO’s and associations at the regional, provincial, and national level.
• Strong understanding of strategies (including social media) for public and citizen engagement.
• Strong understanding of municipal policy development process.
• Knowledge of CGS’s priorities.
• Knowledge of applicable legislation and related regulations.

Abilities to:

• Proven strategic leadership and management skills.
• Strong internal and external relationship management skills, including ability to influence, engage and align multiple stakeholders in the development and implementation of strategy.
• Strong mentoring, coaching, and knowledge-sharing skills, ability to interact and work effectively with staff.
• Ability to direct a wide range of activities from big picture strategies to detail-oriented projects.
• Demonstrated ability to analyze emerging issues and develop strategic responses.
• Organized and able to manage multiple priorities.
• Proven project management skills, including vendor management.
• Excellent analytical, interpretive, and problem-solving skills, detail oriented.
• Ability to proactively lead and respond to change.
• Adaptability, flexibility, diplomacy, and tact.
• Ability to prioritize and multi-task within a fast-paced environment.
• Ability to prepare operating and capital budgets for the Division.

Personal Suitability:

• Innovative and strategic thinker, highly motivated.
• A commitment to collaboration and a joint-accountability approach.
• Personal commitment to address demands from internal and external stakeholders.
• Mental and physical fitness to perform essential job functions.

Language:

• Excellent use of English; verbally and in writing.
• French equivalency highly desirable.

Other Requirements:

• May require the use of a personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

Competencies: Competency Library - Level 3 Proficiency

How To Apply

If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.

We must receive your resume before 11:59 p.m. on Wednesday, July 23, 2025. For those providing a French language resume, please also include an English version.

• Follow the step by step application process.
• Ensure you attached a cover letter and resume. Acceptable file types are:
  • .doc
  • .docx
  • .txt
  • .pdf
  • .rtf
• Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada?
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us:
For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca

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