Department:

 Customer Success

Reports To:

 CEO

Location:

 Orleans Ottawa - In Office

Position Overview:

We are looking for a highly motivated and customer-centric individual to join our team as a  Customer Success Representative

. This role is crucial in ensuring the satisfaction and success of our existing customers. The ideal candidate will be responsible for maintaining strong customer relationships, providing exceptional service, and supporting our sales and support teams.

Key Responsibilities:

• Customer Communication:

   Serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and maintaining a positive relationship.

• Support Coordination:

   Work closely with the support team to ensure customer issues are handled efficiently and communication is streamlined.

• Sales Support:

   Assist the sales team by producing quotes and ensuring the timely communication of product/service information.

• Customer Surveys:

   Conduct regular surveys with current customers to gather feedback on their experience, identify potential areas of improvement, and report findings.

• Account Management:

   Maintain an up-to-date understanding of customer accounts, including their needs, preferences, and service history, to help provide tailored support.

• Collaboration:

   Work collaboratively with internal teams to ensure customer satisfaction and success, including coordinating with product, sales, and technical teams.

Required Qualifications:

• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks simultaneously with attention to detail.
• Strong organizational skills and problem-solving abilities.
• Customer-centric attitude and a passion for building long-lasting customer relationships.
• Prior experience in a customer-facing role (support, sales, or account management) is a plus.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook), CRM systems (Zoho or similar), and other relevant software.

Preferred Qualifications:

• Previous experience in customer success, account management, or customer support roles.
• Experience with creating and managing surveys or feedback collection processes.
• Familiarity with our industry (technology, IT solutions, senior living services).

Salary Range:

Based on industry standards and the local job market, the salary range for this position would typically fall between  $45,000 to $55,000 per year

, depending on experience, skills, and qualifications. Negotiation options available. 

Requirements Required Qualifications:

• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks simultaneously with attention to detail.
• Strong organizational skills and problem-solving abilities.
• Customer-centric attitude and a passion for building long-lasting customer relationships.
• Prior experience in a customer-facing role (support, sales, or account management) is a plus.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook), CRM systems (Zoho or similar), and other relevant software.

Benefits

Full benefits program available to all full-time employees following three months of employment.