IT Technician
About the role
Job Overview
We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT infrastructure. This role requires a strong understanding of computer networking, operating systems, and various technical support tools. The IT Technician will play a crucial role in maintaining system performance and user satisfaction.
Responsibilities
- Provide technical support to end-users for hardware and software issues across various platforms including Windows, MacOS, and Linux.
- Troubleshoot and resolve network connectivity issues, ensuring optimal performance of computer networking systems.
- Monitor and maintain firewall configurations to protect the organization’s data and resources.
- Utilize tools such as Jira, ServiceNow, and Remedy for tracking issues and managing service requests.
- Perform routine maintenance on IT equipment and assist in the installation of new hardware and software.
- Document technical processes and create user guides to enhance the knowledge base within the organization.
- Collaborate with other IT team members to develop solutions that improve efficiency and user experience.
- Stay updated with the latest technology trends to provide informed recommendations for system improvements.
Requirements
- Proven experience in a technical support role or similar capacity.
- Strong knowledge of computer networking principles and practices.
- Proficiency in operating systems including Windows, MacOS, and Linux.
- Familiarity with issue tracking systems such as Jira, ServiceNow, or Remedy.
- Experience with firewall management and security protocols.
- Excellent problem-solving skills with the ability to troubleshoot software issues effectively.
- Strong communication skills to interact with users at all levels of technical proficiency.
- Ability to work independently as well as part of a collaborative team environment.
Join us in this exciting opportunity to contribute your expertise as an IT Technician while enhancing your career in a supportive environment!
Job Types: Full-time, Part-time, Fixed term contract, Casual, Freelance
Pay: $20.00-$28.17 per hour
Expected hours: 10 – 40 per week
Schedule:
- Monday to Friday
Work Location: On the road
About Great River Financial Services Inc
Great River Financial Services is a next-generation digital Financial & and IT Consulting services Company. We enable clients to navigate their digital transformation. Great River Financial Services is a Leading Next Generation digital global Financial & and IT professional services consultancy that solves customer business challenges through the promise of technology and the value it delivers. We partner with growing and large organizations in both the public and Private Sectors to understand their vision and help them attain it with the right blend of strategy, consulting, and technology. Great River Financial Services has unmatched experience delivering solutions to support every core business function. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Our Services : (1) IT Consulting Services: Expert advice to help you navigate complex IT challenges and drive transformation. (2) Implementation Services: Seamless implementation of IT systems and solutions to meet your business needs. (3) Upgradation Services: Modernizing your IT infrastructure to keep up with the latest technology advancements. (4) Staffing Services: Providing skilled professionals to meet your IT and financial staffing needs. (5) Managed IT Services: Outsourcing IT management to ensure your systems are secure and up to date. (6) Artificial Intelligence: Leveraging AI to drive innovation and improve business outcome (7) Hardware upgrade services
IT Technician
About the role
Job Overview
We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT infrastructure. This role requires a strong understanding of computer networking, operating systems, and various technical support tools. The IT Technician will play a crucial role in maintaining system performance and user satisfaction.
Responsibilities
- Provide technical support to end-users for hardware and software issues across various platforms including Windows, MacOS, and Linux.
- Troubleshoot and resolve network connectivity issues, ensuring optimal performance of computer networking systems.
- Monitor and maintain firewall configurations to protect the organization’s data and resources.
- Utilize tools such as Jira, ServiceNow, and Remedy for tracking issues and managing service requests.
- Perform routine maintenance on IT equipment and assist in the installation of new hardware and software.
- Document technical processes and create user guides to enhance the knowledge base within the organization.
- Collaborate with other IT team members to develop solutions that improve efficiency and user experience.
- Stay updated with the latest technology trends to provide informed recommendations for system improvements.
Requirements
- Proven experience in a technical support role or similar capacity.
- Strong knowledge of computer networking principles and practices.
- Proficiency in operating systems including Windows, MacOS, and Linux.
- Familiarity with issue tracking systems such as Jira, ServiceNow, or Remedy.
- Experience with firewall management and security protocols.
- Excellent problem-solving skills with the ability to troubleshoot software issues effectively.
- Strong communication skills to interact with users at all levels of technical proficiency.
- Ability to work independently as well as part of a collaborative team environment.
Join us in this exciting opportunity to contribute your expertise as an IT Technician while enhancing your career in a supportive environment!
Job Types: Full-time, Part-time, Fixed term contract, Casual, Freelance
Pay: $20.00-$28.17 per hour
Expected hours: 10 – 40 per week
Schedule:
- Monday to Friday
Work Location: On the road
About Great River Financial Services Inc
Great River Financial Services is a next-generation digital Financial & and IT Consulting services Company. We enable clients to navigate their digital transformation. Great River Financial Services is a Leading Next Generation digital global Financial & and IT professional services consultancy that solves customer business challenges through the promise of technology and the value it delivers. We partner with growing and large organizations in both the public and Private Sectors to understand their vision and help them attain it with the right blend of strategy, consulting, and technology. Great River Financial Services has unmatched experience delivering solutions to support every core business function. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Our Services : (1) IT Consulting Services: Expert advice to help you navigate complex IT challenges and drive transformation. (2) Implementation Services: Seamless implementation of IT systems and solutions to meet your business needs. (3) Upgradation Services: Modernizing your IT infrastructure to keep up with the latest technology advancements. (4) Staffing Services: Providing skilled professionals to meet your IT and financial staffing needs. (5) Managed IT Services: Outsourcing IT management to ensure your systems are secure and up to date. (6) Artificial Intelligence: Leveraging AI to drive innovation and improve business outcome (7) Hardware upgrade services