MANAGER, INVESTIGATIONS AND MONITORING
Top Benefits
About the role
Territorial Acknowledgement
The offices of the College of Health and Care Professionals of British Columbia (CHCPBC) are located on the ancestral and unceded territories of the Coast Salish Peoples — specifically, the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations — the lək̓ʷəŋən (Lekwungen) Peoples — represented today by the Songhees and xʷsepsəm (Esquimalt) Nations — and the WSÁNEĆ (Saanich) Peoples — including the BOKḰEĆEN (Pauquachin), SȾÁ,UTW̱ (Tsawout), W̱JOȽEȽP (Tsartlip), and W̱SÍḴEM (Tseycum) Nations.
Position Summary
The Manager, Investigations and Monitoring, is responsible for leading and managing the investigation processes for complaints against regulated health care professionals. The position ensures that all investigations are conducted in accordance with legal standards and professional regulatory guidelines, and that appropriate disciplinary actions are taken to safeguard the public and maintain professional integrity.
This role involves oversight of the investigation and resolution of complaints regarding health professionals' conduct, competency, fitness to practice, and ethical practice. The Manager works closely with the Director, Investigations, Discipline, and Monitoring, and the Manager, Intake and Support Programs, Investigators, the Inquiry Committee, legal counsel, and external investigators to ensure that investigations are conducted efficiently, transparently, and fairly.
In addition to managing investigations, the Manager contributes to the development of policies related to professional standards and discipline, helping to promote ethical behavior and regulatory compliance across the healthcare sector.
Supervisory & Reporting Responsibilities/Relationships
Reports to: Director, Investigation, Discipline and Monitoring (IDM)
Direct supervision: Senior Investigators
Duties and Responsibilities
- Investigations Management
o Overseeing the review, and assignment to investigators of complaints or concerns related to professional misconduct, unethical behavior, competency, and fitness to practice.
o Overseeing and managing investigations into alleged violations of professional standards.
o Coordinating with intake, legal teams and external investigators to gather evidence.
o Ensuring all investigations are conducted fairly, thoroughly, and in a timely manner.
o Supporting investigators with interpretation and application of regulatory tools within investigations.
o Applying a continuous quality improvement approach to the investigation process.
- Reporting and Documentation
o Preparing detailed reports on investigations, and inquiry committee dispositions.
o Ensuring accurate records are maintained for regulatory reviews or legal process-es.
o Providing reports and updates to regulatory boards or governing bodies as required.
- Stakeholder Collaboration
o Liaising with other regulatory bodies, healthcare organizations, legal professionals, and the public.
o Providing guidance and support to health professionals under investigation.
o Responding to inquiries from stakeholders about the status of investigations or compliance matters.
- Policy Development and Implementation
o Assisting in the development and revision of policies related to investigations.
o Ensuring policies are aligned with legal, practice, and ethical standards in health care.
- Training and Education
o Coordinating the delivery of training programs related to conflict of interest dis-closure, regulatory requirements, investigative processes, and procedural fairness to new IDM staff and Inquiry Committee.
o Educating students and health care professionals about compliance and the complaint process.
Qualifications/Skills
- Bachelor's degree in law, health administration, public policy, or a related field; advanced degree (e.g., Master's in Law, Health Policy, or Public Administration) is preferred.
- Minimum of 5-7 years of experience in investigations, regulatory compliance, or legal affairs, preferably within a professional regulatory body or health care organization.
- Experience managing complex investigations and disciplinary processes.
- Proven experience in managing teams or projects in a regulatory, legal, or compliance setting.
- Knowledge of administrative law and regulatory frameworks, particularly those governing health care professionals.
- Familiarity with health care regulations, ethical standards, and professional codes of conduct.
- Leadership and management skills, with the ability to oversee a team of investigators, legal professionals, and support staff.
- Strong understanding of investigative procedures and disciplinary processes in a regulatory or legal context.
- Analytical thinking and the ability to assess complex situations and make informed decisions.
- Excellent written and oral communication skills for drafting reports, communicating with investigations parties, and presenting cases before an inquiry committee or panel.
- Strong interpersonal skills for dealing with professionals under investigation, legal teams, and the public.
- Conflict resolution and problem-solving abilities.
- High level of confidentiality and integrity in handling sensitive information.
- Ability to handle high-pressure environments and work on multiple cases simultaneously.
- Strong commitment to public safety and upholding the standards of professional practice. Awareness of the Health Professions and Occupations Act and its application to the work of CHCPBC.
- Awareness of the Declaration on the Rights of Indigenous Peoples Act (2019) and Action Plan (2022-2027) and their application to the work of CHCPBC, including awareness of a distinctions-based approach related to Indigenous Peoples.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report’s 24 recommendations specific to healthcare in BC (2020), and the 231 Calls for Justice in Reclaiming Power and Place: National Inquiry into Missing and Murdered Indigenous Women & Girls Final Report (2019) and how they intersect across the health care system.
- Commitment to ongoing learning related to Indigenous cultural safety and humility.
Salary & Benefits
- The full-time compensation for this position is $117,059- $146,324 annually based on a 37.5-hour work week.
- The starting salary will be determined based on factors such as the successful candidate’s job-related knowledge, skills, experience; salaries of other employees in the same salary range; market conditions and other relevant factors.
- The College provides competitive compensation and an attractive benefit package.
- We have a flexible work environment that includes a hybrid/remote work model with an assigned schedule. We offer opportunities for personal and professional growth; provide flexibility; strive for work-life balance; and provide an excellent and dynamic work environment where innovation, teamwork and creativity are highly valued.
The College deeply values and celebrates diversity, understanding that it is not just about representation, but about the active inclusion, empowerment, and support of individuals with a wide range of skills, backgrounds, identities, and lived experiences. We acknowledge that diversity is essential to our success and resilience, and we strive to build an environment where every individual is recognized, respected, and provided with the space to thrive. We honour and actively support employees who identify with a broad spectrum of communities, including but not limited to, those who self-identify as First Nations, Metis, Inuit/Inuk, Black, racialized persons, 2SLGBTQIA+, gender diverse, disabled, and neurodivergent individuals.
Our commitment goes beyond representation - we aim to create a culture of belonging, where diverse perspectives are not only heard but celebrated, and where people feel safe, valued, and supported. We are dedicated to fostering an open, welcoming and inclusive work environment where all employees can bring their full, authentic selves to their work. We recognize that true diversity requires the active dismantling of systemic barriers and the continuous support of equity deserving groups.
As a College, we aspire to employ, support, and empower staff who reflect the rich diversity of the communities we serve across British Columbia, ensuring that our team is representative and responsive to the varied needs and lived experiences of those who rely on our services.
About College of Health and Care Professionals of BC
The mandate of the College of Health and Care Professionals of BC (CHCPBC) is to protect the public. We ensure that the health and care professionals that we regulate (audiologists, dietitians, hearing instrument practitioners, occupational therapists, opticians, optometrists, physical therapists, psychologists, and speech-language pathologists) have the competencies needed to practice and that they adhere to the standards needed for safe and ethical care.
The Ministry of Health directed the following seven former regulatory health colleges to amalgamate to form a new, multi-profession college on June 28, 2024: College of Dietitians of BC; College of Occupational Therapists of BC; College of Optometrists of BC; College of Opticians of BC; College of Physical Therapists of BC; College of Psychologists of BC; and College of Speech and Hearing Health Professionals of BC. This amalgamation is part of the Ministry of Health’s multi-year initiative to modernize BC’s health profession regulatory framework.
MANAGER, INVESTIGATIONS AND MONITORING
Top Benefits
About the role
Territorial Acknowledgement
The offices of the College of Health and Care Professionals of British Columbia (CHCPBC) are located on the ancestral and unceded territories of the Coast Salish Peoples — specifically, the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations — the lək̓ʷəŋən (Lekwungen) Peoples — represented today by the Songhees and xʷsepsəm (Esquimalt) Nations — and the WSÁNEĆ (Saanich) Peoples — including the BOKḰEĆEN (Pauquachin), SȾÁ,UTW̱ (Tsawout), W̱JOȽEȽP (Tsartlip), and W̱SÍḴEM (Tseycum) Nations.
Position Summary
The Manager, Investigations and Monitoring, is responsible for leading and managing the investigation processes for complaints against regulated health care professionals. The position ensures that all investigations are conducted in accordance with legal standards and professional regulatory guidelines, and that appropriate disciplinary actions are taken to safeguard the public and maintain professional integrity.
This role involves oversight of the investigation and resolution of complaints regarding health professionals' conduct, competency, fitness to practice, and ethical practice. The Manager works closely with the Director, Investigations, Discipline, and Monitoring, and the Manager, Intake and Support Programs, Investigators, the Inquiry Committee, legal counsel, and external investigators to ensure that investigations are conducted efficiently, transparently, and fairly.
In addition to managing investigations, the Manager contributes to the development of policies related to professional standards and discipline, helping to promote ethical behavior and regulatory compliance across the healthcare sector.
Supervisory & Reporting Responsibilities/Relationships
Reports to: Director, Investigation, Discipline and Monitoring (IDM)
Direct supervision: Senior Investigators
Duties and Responsibilities
- Investigations Management
o Overseeing the review, and assignment to investigators of complaints or concerns related to professional misconduct, unethical behavior, competency, and fitness to practice.
o Overseeing and managing investigations into alleged violations of professional standards.
o Coordinating with intake, legal teams and external investigators to gather evidence.
o Ensuring all investigations are conducted fairly, thoroughly, and in a timely manner.
o Supporting investigators with interpretation and application of regulatory tools within investigations.
o Applying a continuous quality improvement approach to the investigation process.
- Reporting and Documentation
o Preparing detailed reports on investigations, and inquiry committee dispositions.
o Ensuring accurate records are maintained for regulatory reviews or legal process-es.
o Providing reports and updates to regulatory boards or governing bodies as required.
- Stakeholder Collaboration
o Liaising with other regulatory bodies, healthcare organizations, legal professionals, and the public.
o Providing guidance and support to health professionals under investigation.
o Responding to inquiries from stakeholders about the status of investigations or compliance matters.
- Policy Development and Implementation
o Assisting in the development and revision of policies related to investigations.
o Ensuring policies are aligned with legal, practice, and ethical standards in health care.
- Training and Education
o Coordinating the delivery of training programs related to conflict of interest dis-closure, regulatory requirements, investigative processes, and procedural fairness to new IDM staff and Inquiry Committee.
o Educating students and health care professionals about compliance and the complaint process.
Qualifications/Skills
- Bachelor's degree in law, health administration, public policy, or a related field; advanced degree (e.g., Master's in Law, Health Policy, or Public Administration) is preferred.
- Minimum of 5-7 years of experience in investigations, regulatory compliance, or legal affairs, preferably within a professional regulatory body or health care organization.
- Experience managing complex investigations and disciplinary processes.
- Proven experience in managing teams or projects in a regulatory, legal, or compliance setting.
- Knowledge of administrative law and regulatory frameworks, particularly those governing health care professionals.
- Familiarity with health care regulations, ethical standards, and professional codes of conduct.
- Leadership and management skills, with the ability to oversee a team of investigators, legal professionals, and support staff.
- Strong understanding of investigative procedures and disciplinary processes in a regulatory or legal context.
- Analytical thinking and the ability to assess complex situations and make informed decisions.
- Excellent written and oral communication skills for drafting reports, communicating with investigations parties, and presenting cases before an inquiry committee or panel.
- Strong interpersonal skills for dealing with professionals under investigation, legal teams, and the public.
- Conflict resolution and problem-solving abilities.
- High level of confidentiality and integrity in handling sensitive information.
- Ability to handle high-pressure environments and work on multiple cases simultaneously.
- Strong commitment to public safety and upholding the standards of professional practice. Awareness of the Health Professions and Occupations Act and its application to the work of CHCPBC.
- Awareness of the Declaration on the Rights of Indigenous Peoples Act (2019) and Action Plan (2022-2027) and their application to the work of CHCPBC, including awareness of a distinctions-based approach related to Indigenous Peoples.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report’s 24 recommendations specific to healthcare in BC (2020), and the 231 Calls for Justice in Reclaiming Power and Place: National Inquiry into Missing and Murdered Indigenous Women & Girls Final Report (2019) and how they intersect across the health care system.
- Commitment to ongoing learning related to Indigenous cultural safety and humility.
Salary & Benefits
- The full-time compensation for this position is $117,059- $146,324 annually based on a 37.5-hour work week.
- The starting salary will be determined based on factors such as the successful candidate’s job-related knowledge, skills, experience; salaries of other employees in the same salary range; market conditions and other relevant factors.
- The College provides competitive compensation and an attractive benefit package.
- We have a flexible work environment that includes a hybrid/remote work model with an assigned schedule. We offer opportunities for personal and professional growth; provide flexibility; strive for work-life balance; and provide an excellent and dynamic work environment where innovation, teamwork and creativity are highly valued.
The College deeply values and celebrates diversity, understanding that it is not just about representation, but about the active inclusion, empowerment, and support of individuals with a wide range of skills, backgrounds, identities, and lived experiences. We acknowledge that diversity is essential to our success and resilience, and we strive to build an environment where every individual is recognized, respected, and provided with the space to thrive. We honour and actively support employees who identify with a broad spectrum of communities, including but not limited to, those who self-identify as First Nations, Metis, Inuit/Inuk, Black, racialized persons, 2SLGBTQIA+, gender diverse, disabled, and neurodivergent individuals.
Our commitment goes beyond representation - we aim to create a culture of belonging, where diverse perspectives are not only heard but celebrated, and where people feel safe, valued, and supported. We are dedicated to fostering an open, welcoming and inclusive work environment where all employees can bring their full, authentic selves to their work. We recognize that true diversity requires the active dismantling of systemic barriers and the continuous support of equity deserving groups.
As a College, we aspire to employ, support, and empower staff who reflect the rich diversity of the communities we serve across British Columbia, ensuring that our team is representative and responsive to the varied needs and lived experiences of those who rely on our services.
About College of Health and Care Professionals of BC
The mandate of the College of Health and Care Professionals of BC (CHCPBC) is to protect the public. We ensure that the health and care professionals that we regulate (audiologists, dietitians, hearing instrument practitioners, occupational therapists, opticians, optometrists, physical therapists, psychologists, and speech-language pathologists) have the competencies needed to practice and that they adhere to the standards needed for safe and ethical care.
The Ministry of Health directed the following seven former regulatory health colleges to amalgamate to form a new, multi-profession college on June 28, 2024: College of Dietitians of BC; College of Occupational Therapists of BC; College of Optometrists of BC; College of Opticians of BC; College of Physical Therapists of BC; College of Psychologists of BC; and College of Speech and Hearing Health Professionals of BC. This amalgamation is part of the Ministry of Health’s multi-year initiative to modernize BC’s health profession regulatory framework.