About the role
Position Summary
The position is for a Senior Business Analyst, Level 3. The candidate will work within a Project Management & Program Delivery team and in collaboration with solution delivery vendors and stakeholders. The focus is on leading the development of user experiences for digital solutions using agile methodologies.
Responsibilities
- Provide leadership in developing, implementing, and evaluating online user experience strategies.
- Develop product design criteria, planning activities, and communication protocols.
- Ensure adherence to web usability and accessibility standards.
- Lead usability requirements testing and provide subject matter expertise.
- Conduct stakeholder consultations to assess and prioritize business needs.
- Visualize and design digital solutions that are user-friendly and accessible.
- Oversee the team in producing design components like user personas and wireframes.
- Provide technical advice on usability and front-end design aspects.
- Contribute to project status reports and prepare presentation slide decks.
Technical Skills Requirements (40%)
- Experience designing online user experiences for complex digital solutions.
- Proficiency with industry-standard design tools (Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
- Basic knowledge in Microsoft Azure cloud platform.
- Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker.
- Experience with web usability and accessibility standards (e.g.WCAG 2.0 to WCAG 2.1 Level A & AA).
- Knowledge of Ontario digital government standards.
People Skills (30%)
- Effective independent and team work capabilities.
- Strong communication, collaboration, and negotiation skills.
- Leadership skills to provide guidance on user experience and design.
- Ability to build strong relationships with internal and external stakeholders.
Analytical and Problem-Solving Skills (30%)
- User-centric mindset and attention to detail.
- Creative and analytical approach to interaction design principles.
- Proficiency in resolving issues and providing options and recommendations.
- Understanding of business metrics and ability to translate goals into digital experiences.
- Strong research skills to contribute to solution improvements.
About Outforce
Outforce is an Australian-owned and managed BPO company based in the Philippines that provides professional offshore staffing and facilities solutions for companies of all sizes looking to efficiently develop their offshore operations. Our focus is to help you achieve your business goals through seamless integration of offshore operations, enabling your business to scale affordably, and comfortably.
About the role
Position Summary
The position is for a Senior Business Analyst, Level 3. The candidate will work within a Project Management & Program Delivery team and in collaboration with solution delivery vendors and stakeholders. The focus is on leading the development of user experiences for digital solutions using agile methodologies.
Responsibilities
- Provide leadership in developing, implementing, and evaluating online user experience strategies.
- Develop product design criteria, planning activities, and communication protocols.
- Ensure adherence to web usability and accessibility standards.
- Lead usability requirements testing and provide subject matter expertise.
- Conduct stakeholder consultations to assess and prioritize business needs.
- Visualize and design digital solutions that are user-friendly and accessible.
- Oversee the team in producing design components like user personas and wireframes.
- Provide technical advice on usability and front-end design aspects.
- Contribute to project status reports and prepare presentation slide decks.
Technical Skills Requirements (40%)
- Experience designing online user experiences for complex digital solutions.
- Proficiency with industry-standard design tools (Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
- Basic knowledge in Microsoft Azure cloud platform.
- Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker.
- Experience with web usability and accessibility standards (e.g.WCAG 2.0 to WCAG 2.1 Level A & AA).
- Knowledge of Ontario digital government standards.
People Skills (30%)
- Effective independent and team work capabilities.
- Strong communication, collaboration, and negotiation skills.
- Leadership skills to provide guidance on user experience and design.
- Ability to build strong relationships with internal and external stakeholders.
Analytical and Problem-Solving Skills (30%)
- User-centric mindset and attention to detail.
- Creative and analytical approach to interaction design principles.
- Proficiency in resolving issues and providing options and recommendations.
- Understanding of business metrics and ability to translate goals into digital experiences.
- Strong research skills to contribute to solution improvements.
About Outforce
Outforce is an Australian-owned and managed BPO company based in the Philippines that provides professional offshore staffing and facilities solutions for companies of all sizes looking to efficiently develop their offshore operations. Our focus is to help you achieve your business goals through seamless integration of offshore operations, enabling your business to scale affordably, and comfortably.