About the role
Job Summary To provide administrative support for the Patient Support Services (PSS) for all Bayshore contracted pharmaceutical products and services.
This will be a 12-month contract.
Duties And Responsibilities Duties and Responsibilities of the Intake Specialist include (but are not limited to):
- To accept all incoming referrals for PSS programs and check them for completeness and accuracy of information.
- To enter information from the referral into CRM and forward to the appropriate Case Manager.
- Upload and process all documents that come into the program distribution email or dedicated fax into CRM and forward to appropriate people.
- To follow-up with the branch to ensure that the nursing visit is scheduled within the agreed upon time limit.
- To provide information back to pharmaceutical referral contact regarding date of scheduled visit.
- To receive manual post-visit reports and upload into CRM database, forward them on to pharmaceutical referral contact and others as requested.
- To maintain up to date files and records in CRM.
- Triage and action all emails that come into Program distribution email.
- Triage and process all documents that come into the Program fax line.
- To track specific data and information for pharmaceutical companies as requested.
- To provide other ongoing administrative help and support to all staff in the Pharmaceutical Services Department as needed.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.
- Employee will report and document Adverse Events and Product Complaints as per Pharmacovigilance requirement training that is appropriate to their hired role. This training will be required at time of hire and annually. With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.
Qualifications
- University/ college education or equivalent work experience.
- At least two years of recent experience in customer service role
- Experience with Client Management Software.
- Experience in a Health Care environment.
- Ability to work independently or within a team environment.
- Strong communication skills.
- Ability to handle difficult situations and solve problems in a rapid fashion.
- Client focused.
- Strong IT knowledge and aptitude.
- Additional languages a definite asset
Primary Location Ontario
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672
About the role
Job Summary To provide administrative support for the Patient Support Services (PSS) for all Bayshore contracted pharmaceutical products and services.
This will be a 12-month contract.
Duties And Responsibilities Duties and Responsibilities of the Intake Specialist include (but are not limited to):
- To accept all incoming referrals for PSS programs and check them for completeness and accuracy of information.
- To enter information from the referral into CRM and forward to the appropriate Case Manager.
- Upload and process all documents that come into the program distribution email or dedicated fax into CRM and forward to appropriate people.
- To follow-up with the branch to ensure that the nursing visit is scheduled within the agreed upon time limit.
- To provide information back to pharmaceutical referral contact regarding date of scheduled visit.
- To receive manual post-visit reports and upload into CRM database, forward them on to pharmaceutical referral contact and others as requested.
- To maintain up to date files and records in CRM.
- Triage and action all emails that come into Program distribution email.
- Triage and process all documents that come into the Program fax line.
- To track specific data and information for pharmaceutical companies as requested.
- To provide other ongoing administrative help and support to all staff in the Pharmaceutical Services Department as needed.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.
- Employee will report and document Adverse Events and Product Complaints as per Pharmacovigilance requirement training that is appropriate to their hired role. This training will be required at time of hire and annually. With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.
Qualifications
- University/ college education or equivalent work experience.
- At least two years of recent experience in customer service role
- Experience with Client Management Software.
- Experience in a Health Care environment.
- Ability to work independently or within a team environment.
- Strong communication skills.
- Ability to handle difficult situations and solve problems in a rapid fashion.
- Client focused.
- Strong IT knowledge and aptitude.
- Additional languages a definite asset
Primary Location Ontario
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672