Position Details

Posting Information

Posting Number

CK53767P

Position Title

Recreation Clerk - Part-time

No. of Staff Required

1

Position Type

PT

If Term position, enter length of Term in months

N/A

Position Groups

CUPE Civic

Division

Active Living and Culture (DV164)

Department

Community and Neighbourhood Services (DP167)

Department Name

Recreation Services

Branch

Recreation Services (BR299)

Organizational Information

Purpose of your Position - Non Union

Classification Summary - Union

A Recreation Clerk provides professional customer service by registering participants, booking facilities and supporting departmental administrative needs.

Duties - Union

• Acts as the key point of contact with external customers.

• Responds to enquiries from the public, including web-based enquiries, regarding various programs, services and facilities; explains user fees/charges and various departmental policies/procedures; refers unusual/sensitive customer service issues and complaints to the Supervisor.

• Operates a multi-line computer phone system and uses a computerized registration system to receive and process payments for various program registrations, memberships, facility and equipment rentals, and other fees and charges.

• Provides refunds for cancelled programs in accordance with established policy; processes NSF cheques and contacts customer for payment; ensures money is safeguarded; balances payments/disbursements with receipts and computerized general ledger; completes daily cash balance and related control reports and revenue statistics.

• Creates, inputs, updates and maintains various paper and electronic records in support of department operations. (e.g. procedure and policy manuals, program statistics, records of inventories, fees/charges information and other operational data).

• Responds appropriately to a wide variety of public assistance, user control and building security issues (i.e. lost children and personal property, violations of facility regulations, etc.)

• Provides administrative and clerical assistance to internal staff in support of various programs; assembles agendas, updates information booklets and notices, photocopies and assembles newsletters, brochures, etc.

Results and Activities - Non union

Credentials - Union

• High school graduation or equivalent

• Experience

Knowledge - Non Union

Skills & Abilities - Non Union

Competencies

• Teamwork
• Service Excellence
• Flexibility
• Computer Literacy
• Bondable/Cash handling

Posting Text

Physical Demands

Special Instructions to Applicant

Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on June 24, 2025.

Please attach copies of your education/membership(s) as “other documents”.

Additional Hiring Information

Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.

Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing.

The City of Kelowna is committed to being an organization that values and reflects its community’s diverse population, and to fostering an equitable, inclusive and progressive work environment where everyone can be their authentic self and feels a sense of belonging.

Pay Rate

Starts at $30.64 per hour with a 2-step progression to $34.29 per hour

Posting Date

06/18/2025

Closing Date

07/01/2025

Days of Work

Varied

Standard Hours per Day

Varied (part-time position)

Hours of Work

Varied, shift work

Work Location

PARKINSON RECREATION CENTRE

Specify Work Location

Documents Needed to Apply

Required Documents

• Resume

• Cover Letter

Optional Documents

• Other Document 1

• Other Document 2

• Other Document 3

• Other Document 4