Top Benefits
About the role
Job Description:
On behalf of our public sector client, Affinity is looking for a Business Analyst to lead a Student Journey Mapping Exercise focused on evaluating and improving digital interactions across the student lifecycle. The analyst will collaborate with internal stakeholders to identify friction points, gaps, and opportunities, delivering actionable insights and recommendations.
Responsibilities:
• Facilitate collaborative workshops and interviews with stakeholders from Admissions, IT, Student Services, Recruitment, Finance, and Communications/Marketing.
• Map the student journey across key lifecycle stages: Recruitment & Application, Enrollment & Onboarding, Learning & Campus Life, Retention & Progression, and Graduation & Alumni Relations.
• Develop detailed journey maps highlighting digital touchpoints and interactions.
• Create student personas to represent diverse student needs (to be confirmed with stakeholders).
• Conduct gap analysis to identify pain points and areas for improvement in digital experiences.
• Provide strategic recommendations and a roadmap for enhancing the student digital journey.
• Work onsite for initial in-person sessions (approximately 2-3 days in the second week of the project) and potentially an additional week later, with remote work for follow-up meetings and deliverables.
Qualifications:
• Proven experience in business analysis, with a focus on process mapping, customer lifecycle mapping, or service delivery design.
• Strong facilitation skills for conducting workshops and stakeholder interviews.
• Ability to analyze complex processes and translate findings into clear, actionable deliverables.
• Excellent communication and interpersonal skills to engage diverse stakeholder groups.
• Familiarity with digital platforms and technologies used in higher education is a plus.
• Ability to work independently and manage a part-time project schedule over 6-8 weeks.
Preferred Skills
• Experience in higher education or student-focused projects.
• Knowledge of user experience (UX) principles or design thinking methodologies.
• Proficiency in tools for journey mapping or process visualization (e.g., Miro, Lucidchart, or similar).
• Understanding of requirements gathering techniques and business process modeling (e.g., BPMN).
Affinity Earn:
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity:
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 12368
About Affinity
Welcome to Affinity Group — your trusted partner in business and technology consulting. As a carbon-neutral company certified by ClimatePartner and recognized by the Globe and Mail as one of Canada's fastest-growing companies, we are dedicated to delivering an unrivalled experience for our employees, consultants, and clients.
Professional Excellence Across Disciplines:
- Cyber Security Solutions: Protecting your operations with cutting-edge security measures.
- Data Analytics and Business Intelligence: Transforming data into strategic insights.
- Digital Transformation: Pioneering digital innovations to future-proof your business.
- Enterprise Applications: Streamlining business processes through advanced software solutions.
- Project Management: Delivering projects with precision and efficiency.
- Technology Strategy & Architecture: Crafting robust IT frameworks to support scalable growth.
Delivering Tailored Solutions: We provide flexible, bespoke solutions designed to meet the specific demands of your business, driving your success forward with precision and innovation.
Global Reach with Affinity International: Expand your capabilities with our international talent solutions. Discover how we bring global expertise to your local and international projects at affinity-group.ca/international-companies.
Empowering Our Consultants: We are committed to facilitating professional growth and success. Explore a wide array of job opportunities through our referral program, AffinityEARN. Find your next challenge on our jobs page at affinity-group.ca/jobs or LinkedIn.
Ready to Enhance Your Business? Contact us today to discuss how we can support your goals. Email us at Sales@affinity-group.ca for inquiries and solutions tailored to your needs.
Join the innovative and supportive environment at Affinity Group, where we transform challenges into opportunities and individual potential into achievements. Discover more about how we can collaborate on our website below!
Top Benefits
About the role
Job Description:
On behalf of our public sector client, Affinity is looking for a Business Analyst to lead a Student Journey Mapping Exercise focused on evaluating and improving digital interactions across the student lifecycle. The analyst will collaborate with internal stakeholders to identify friction points, gaps, and opportunities, delivering actionable insights and recommendations.
Responsibilities:
• Facilitate collaborative workshops and interviews with stakeholders from Admissions, IT, Student Services, Recruitment, Finance, and Communications/Marketing.
• Map the student journey across key lifecycle stages: Recruitment & Application, Enrollment & Onboarding, Learning & Campus Life, Retention & Progression, and Graduation & Alumni Relations.
• Develop detailed journey maps highlighting digital touchpoints and interactions.
• Create student personas to represent diverse student needs (to be confirmed with stakeholders).
• Conduct gap analysis to identify pain points and areas for improvement in digital experiences.
• Provide strategic recommendations and a roadmap for enhancing the student digital journey.
• Work onsite for initial in-person sessions (approximately 2-3 days in the second week of the project) and potentially an additional week later, with remote work for follow-up meetings and deliverables.
Qualifications:
• Proven experience in business analysis, with a focus on process mapping, customer lifecycle mapping, or service delivery design.
• Strong facilitation skills for conducting workshops and stakeholder interviews.
• Ability to analyze complex processes and translate findings into clear, actionable deliverables.
• Excellent communication and interpersonal skills to engage diverse stakeholder groups.
• Familiarity with digital platforms and technologies used in higher education is a plus.
• Ability to work independently and manage a part-time project schedule over 6-8 weeks.
Preferred Skills
• Experience in higher education or student-focused projects.
• Knowledge of user experience (UX) principles or design thinking methodologies.
• Proficiency in tools for journey mapping or process visualization (e.g., Miro, Lucidchart, or similar).
• Understanding of requirements gathering techniques and business process modeling (e.g., BPMN).
Affinity Earn:
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity:
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 12368
About Affinity
Welcome to Affinity Group — your trusted partner in business and technology consulting. As a carbon-neutral company certified by ClimatePartner and recognized by the Globe and Mail as one of Canada's fastest-growing companies, we are dedicated to delivering an unrivalled experience for our employees, consultants, and clients.
Professional Excellence Across Disciplines:
- Cyber Security Solutions: Protecting your operations with cutting-edge security measures.
- Data Analytics and Business Intelligence: Transforming data into strategic insights.
- Digital Transformation: Pioneering digital innovations to future-proof your business.
- Enterprise Applications: Streamlining business processes through advanced software solutions.
- Project Management: Delivering projects with precision and efficiency.
- Technology Strategy & Architecture: Crafting robust IT frameworks to support scalable growth.
Delivering Tailored Solutions: We provide flexible, bespoke solutions designed to meet the specific demands of your business, driving your success forward with precision and innovation.
Global Reach with Affinity International: Expand your capabilities with our international talent solutions. Discover how we bring global expertise to your local and international projects at affinity-group.ca/international-companies.
Empowering Our Consultants: We are committed to facilitating professional growth and success. Explore a wide array of job opportunities through our referral program, AffinityEARN. Find your next challenge on our jobs page at affinity-group.ca/jobs or LinkedIn.
Ready to Enhance Your Business? Contact us today to discuss how we can support your goals. Email us at Sales@affinity-group.ca for inquiries and solutions tailored to your needs.
Join the innovative and supportive environment at Affinity Group, where we transform challenges into opportunities and individual potential into achievements. Discover more about how we can collaborate on our website below!