About the role
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
The Housing and Ancillary Services team manages close to 5,000 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre, University Club and Event Services. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.
With a team of over 85 staff, the Facilities Department is responsible for custodial operations, access (keys) control to all buildings and properties, processing work orders, coordinating maintenance activities, and liaising with students, staff, contractors, and other Queen's departments.
The Facilities Control Centre (FCC) Coordinator receives and responds to maintenance/custodial requests for Residences, Event Services, and Hospitality Services. The incumbent will evaluate and prioritize, schedule and dispatch work orders to Central Facilities, outside contractors, Residence Facilities Assistant Managers, Building Mechanic, Key Clerk, and Custodial staff. They will provide administrative support for the Facilities Control Centre and Residence Facilities Services including; monitoring and maintaining the computerized maintenance request order reporting system Archibus, issuing keys to students, Residence staff, Hospitality Services Staff, central Facilities including outside contractors as required, coordinate damages and student charges. The Coordinator is a critical link in maintaining contact with clients regarding the status of any outstanding work orders.
This position responds to requests for maintenance information and service, and schedules repair and maintenance accordingly. This position also responds to inquiries related to status of work orders, provides the status of work order, and reports outstanding work orders. This position also arranges key sets and badges for internal and external service providers.
Job Description
What you will do
Responds to requests for maintenance information and services, and schedules repair and maintenance conducted by campus partners and external providers.
Enters requests into work order management system and assigns priority.
Responds to inquiries related to status of work orders, provides status of work orders, and reports outstanding work reports.
Arranges key sets and badges for internal and external service providers.
-
Assists with arranging shutdowns for maintenance purposes.
-
Other duties as required in support of the department and/or unit.
Required Education
- One-Year Post Secondary Certificate or Diploma.
Required Experience
- More than 1 year and up to and including 2 years of experience.
Required Licenses and Certifications Satisfactory Criminal Records Check required.
-
Vulnerable Sector Screening required.
Consideration may be given to an equivalent combination of education and experience.
Job Knowledge and Requirements
-
Basic knowledge of standardized, work procedures, general facts, or the use of simple equipment that is typically acquired through on the job training.
-
Provide clear, concise information to others that requires basic courtesy and minimal explanation or interpretation.
-
Ability to relay unwelcome information or deal with minor conflicts/complaints.
-
Prioritize own work to deliver objectives on time and to meet standards and expectations.
-
Follows direction and seeks clarification when required.
-
Resolve recurring problems and situations using established procedures and guidelines.
-
Bring forward problems, obstacles or challenges to work completion in a timely manner so deadlines continue to be met.
-
Awareness of human rights, diversity, equity, Indigenization and inclusion.
-
Understand university specific processes and policies to address human rights or equity concerns.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.
About the role
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
The Housing and Ancillary Services team manages close to 5,000 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre, University Club and Event Services. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.
With a team of over 85 staff, the Facilities Department is responsible for custodial operations, access (keys) control to all buildings and properties, processing work orders, coordinating maintenance activities, and liaising with students, staff, contractors, and other Queen's departments.
The Facilities Control Centre (FCC) Coordinator receives and responds to maintenance/custodial requests for Residences, Event Services, and Hospitality Services. The incumbent will evaluate and prioritize, schedule and dispatch work orders to Central Facilities, outside contractors, Residence Facilities Assistant Managers, Building Mechanic, Key Clerk, and Custodial staff. They will provide administrative support for the Facilities Control Centre and Residence Facilities Services including; monitoring and maintaining the computerized maintenance request order reporting system Archibus, issuing keys to students, Residence staff, Hospitality Services Staff, central Facilities including outside contractors as required, coordinate damages and student charges. The Coordinator is a critical link in maintaining contact with clients regarding the status of any outstanding work orders.
This position responds to requests for maintenance information and service, and schedules repair and maintenance accordingly. This position also responds to inquiries related to status of work orders, provides the status of work order, and reports outstanding work orders. This position also arranges key sets and badges for internal and external service providers.
Job Description
What you will do
Responds to requests for maintenance information and services, and schedules repair and maintenance conducted by campus partners and external providers.
Enters requests into work order management system and assigns priority.
Responds to inquiries related to status of work orders, provides status of work orders, and reports outstanding work reports.
Arranges key sets and badges for internal and external service providers.
-
Assists with arranging shutdowns for maintenance purposes.
-
Other duties as required in support of the department and/or unit.
Required Education
- One-Year Post Secondary Certificate or Diploma.
Required Experience
- More than 1 year and up to and including 2 years of experience.
Required Licenses and Certifications Satisfactory Criminal Records Check required.
-
Vulnerable Sector Screening required.
Consideration may be given to an equivalent combination of education and experience.
Job Knowledge and Requirements
-
Basic knowledge of standardized, work procedures, general facts, or the use of simple equipment that is typically acquired through on the job training.
-
Provide clear, concise information to others that requires basic courtesy and minimal explanation or interpretation.
-
Ability to relay unwelcome information or deal with minor conflicts/complaints.
-
Prioritize own work to deliver objectives on time and to meet standards and expectations.
-
Follows direction and seeks clarification when required.
-
Resolve recurring problems and situations using established procedures and guidelines.
-
Bring forward problems, obstacles or challenges to work completion in a timely manner so deadlines continue to be met.
-
Awareness of human rights, diversity, equity, Indigenization and inclusion.
-
Understand university specific processes and policies to address human rights or equity concerns.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.