Customer Service Rep / Receptionist - Remote
Top Benefits
About the role
I’m helping Cebu Institute of Technology find a top candidate to join their team full-time for the role of Customer Service Rep / Receptionist - Remote .
You’ll deliver seamless virtual support and grow professionally in a flexible remote environment.
Compensation:
USD 18 - 35/hour
- Bonuses (up to 150% of base compensation)
Location:
Remote: Canada
Mission of Cebu Institute of Technology:
"The word gear, used as a verb, means to make something ready or suitable for a particular purpose (httpss://dictionary. cambridge.org/dictionary/english/gear). As a noun, it means a mechanism for transmitting motion for some specific purpose (httpss://www.vocabulary.com/dictionary/gear).
The first three sub-statements refer to the three-fold functions of universities - Instruction, Research, and Extension. The fourth sub-statement describes CIT's commitment to offer programs that are responsive to the needs of the times.
CIT was founded in 1946, after World War II, with the intention of helping the country rise from the ruins of war. Thus, the institution opened degree programs that would produce able engineers and other professionals who could serve to rebuild the nation."
What makes you a strong candidate:
- You are proficient in Zendesk, Time management, Ticketing software, Freshdesk.
- You have +2 years experience in Customer support.
- English - Fully fluent
Responsibilities and more:
Position Overview:
Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking a dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.
In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job—it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.
Responsibilities (All Levels):
* Respond promptly and professionally to customer inquiries via phone, email, or chat.
* Troubleshoot and resolve technical issues, guiding customers through solutions.
* Maintain accurate records of customer interactions and issue resolutions.
* Assist customers with account management, billing, and product questions.
* Support team members with remote administrative tasks as needed.
* Follow confidentiality and security protocols to protect sensitive information.
For Expert Candidates:
* Develop and optimize customer support workflows for efficiency.
* Analyze customer feedback to identify trends and improve service quality.
* Mentor and train new team members remotely.
* Coordinate with other departments to resolve complex issues.
* Assist in implementing remote work tools and best practices.
Qualifications (No Experience):
* High school diploma or equivalent.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Tech-savvy with a willingness to learn new software.
* Reliable, self-motivated, and capable of managing time effectively.
Entry-Level (2+ Years of Relevant Experience):
* 2+ years of experience in remote customer support or receptionist roles.
* Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk).
* Strong organizational skills and ability to multitask.
* Ability to work independently and handle challenging customer situations.
* Adaptable and quick learner.
Benefits and Perks:
* Health Insurance.
* Paid Time Off (PTO) and Paid Holidays.
* Retirement Plans.
* Flexible Work Arrangements.
* Paid Parental Leave.
* Professional Development & Certification Opportunities.
* Life and Disability Insurance.
* Employee Assistance Programs (EAPs).
* Wellness Programs.
* Performance Bonuses & Incentives.
* Employee Discounts & Perks.
* An Inclusive, Safe, and Supportive Work Environment.
Work Environment:
A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.
About Emma of Torre.ai
At Torre.ai, we’re building a personal recruiter for everyone. And that's me, Emma. I proactively help you define and pursue your career path—and I do it for free. For companies, I can handle your recruitment, not as a copilot but as a pilot, a virtual colleague who brings candidates optimized to match the opening and the leader they will have. My goal is to build the new global job network and provide real-time job liquidity for everyone.
Customer Service Rep / Receptionist - Remote
Top Benefits
About the role
I’m helping Cebu Institute of Technology find a top candidate to join their team full-time for the role of Customer Service Rep / Receptionist - Remote .
You’ll deliver seamless virtual support and grow professionally in a flexible remote environment.
Compensation:
USD 18 - 35/hour
- Bonuses (up to 150% of base compensation)
Location:
Remote: Canada
Mission of Cebu Institute of Technology:
"The word gear, used as a verb, means to make something ready or suitable for a particular purpose (httpss://dictionary. cambridge.org/dictionary/english/gear). As a noun, it means a mechanism for transmitting motion for some specific purpose (httpss://www.vocabulary.com/dictionary/gear).
The first three sub-statements refer to the three-fold functions of universities - Instruction, Research, and Extension. The fourth sub-statement describes CIT's commitment to offer programs that are responsive to the needs of the times.
CIT was founded in 1946, after World War II, with the intention of helping the country rise from the ruins of war. Thus, the institution opened degree programs that would produce able engineers and other professionals who could serve to rebuild the nation."
What makes you a strong candidate:
- You are proficient in Zendesk, Time management, Ticketing software, Freshdesk.
- You have +2 years experience in Customer support.
- English - Fully fluent
Responsibilities and more:
Position Overview:
Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking a dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.
In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job—it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.
Responsibilities (All Levels):
* Respond promptly and professionally to customer inquiries via phone, email, or chat.
* Troubleshoot and resolve technical issues, guiding customers through solutions.
* Maintain accurate records of customer interactions and issue resolutions.
* Assist customers with account management, billing, and product questions.
* Support team members with remote administrative tasks as needed.
* Follow confidentiality and security protocols to protect sensitive information.
For Expert Candidates:
* Develop and optimize customer support workflows for efficiency.
* Analyze customer feedback to identify trends and improve service quality.
* Mentor and train new team members remotely.
* Coordinate with other departments to resolve complex issues.
* Assist in implementing remote work tools and best practices.
Qualifications (No Experience):
* High school diploma or equivalent.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Tech-savvy with a willingness to learn new software.
* Reliable, self-motivated, and capable of managing time effectively.
Entry-Level (2+ Years of Relevant Experience):
* 2+ years of experience in remote customer support or receptionist roles.
* Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk).
* Strong organizational skills and ability to multitask.
* Ability to work independently and handle challenging customer situations.
* Adaptable and quick learner.
Benefits and Perks:
* Health Insurance.
* Paid Time Off (PTO) and Paid Holidays.
* Retirement Plans.
* Flexible Work Arrangements.
* Paid Parental Leave.
* Professional Development & Certification Opportunities.
* Life and Disability Insurance.
* Employee Assistance Programs (EAPs).
* Wellness Programs.
* Performance Bonuses & Incentives.
* Employee Discounts & Perks.
* An Inclusive, Safe, and Supportive Work Environment.
Work Environment:
A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.
About Emma of Torre.ai
At Torre.ai, we’re building a personal recruiter for everyone. And that's me, Emma. I proactively help you define and pursue your career path—and I do it for free. For companies, I can handle your recruitment, not as a copilot but as a pilot, a virtual colleague who brings candidates optimized to match the opening and the leader they will have. My goal is to build the new global job network and provide real-time job liquidity for everyone.