About the role
Your opportunity to power a smooth, proactive, and people-first tech support experience.
As a Level 1 IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees seeking technical assistance. Whether you're solving access issues, troubleshooting hardware, or guiding someone through a software hiccup, your work keeps our teams running at full speed.
But this role goes beyond solving tickets—it's about creating a positive, reliable, and empowering support experience across the entire organization. You'll work closely with teams from every corner of Coveo and develop both technical skills and a deep understanding of how modern IT operations fuel productivity.
What makes this opportunity exciting?
Because Helpdesk Specialists work closely with every part of the organization—from new hires onboarding to developers rolling out new tools—they gain a unique bird's-eye view of how Coveo operates. You'll grow your technical knowledge while directly improving how people work every day. It's a role that blends problem-solving with people skills and sets the foundation for an impactful career in IT.
Here is a glimpse at your responsibilities:
- Act as the first line of support for internal technical issues, including user account setup, password resets, device troubleshooting, and basic application support.
- Triage, track, and resolve support tickets using our IT service management (ITSM) system—ensuring timely and professional communication.
- Escalate more complex issues to Level 2/3/4 support while keeping users informed and reassured throughout the process.
- Support onboarding and offboarding processes ensuring timely delivery of hardware and login details Document recurring issues, fixes, and support processes to continuously improve internal IT documentation and self-service resources.
Here is what will qualify you for the role:
- A foundational understanding of Windows, macOS, and common enterprise applications (like Microsoft 365, Slack, Zoom).
- Strong communication and customer service skills—you're calm under pressure and good at translating technical terms into plain language. A curiosity for technology and a problem-solving mindset.
Here is what would make you stand out:
- Experience with IT ticketing systems like Jira Service Management or ServiceNow.
- Exposure to account management tools like Azure AD or Google Workspace.
- Familiarity with basic networking concepts (VPN, DNS, Wi-Fi) and hardware troubleshooting.
- Knowledge of Jamf or Intune device management systems.
- A passion for growth—whether you're self-taught or just getting started, we value enthusiasm and potential.
Do you think you can bring this role to life?
You don't need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to get to know you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.
#li-hybrid
About Coveo
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.
For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
About the role
Your opportunity to power a smooth, proactive, and people-first tech support experience.
As a Level 1 IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees seeking technical assistance. Whether you're solving access issues, troubleshooting hardware, or guiding someone through a software hiccup, your work keeps our teams running at full speed.
But this role goes beyond solving tickets—it's about creating a positive, reliable, and empowering support experience across the entire organization. You'll work closely with teams from every corner of Coveo and develop both technical skills and a deep understanding of how modern IT operations fuel productivity.
What makes this opportunity exciting?
Because Helpdesk Specialists work closely with every part of the organization—from new hires onboarding to developers rolling out new tools—they gain a unique bird's-eye view of how Coveo operates. You'll grow your technical knowledge while directly improving how people work every day. It's a role that blends problem-solving with people skills and sets the foundation for an impactful career in IT.
Here is a glimpse at your responsibilities:
- Act as the first line of support for internal technical issues, including user account setup, password resets, device troubleshooting, and basic application support.
- Triage, track, and resolve support tickets using our IT service management (ITSM) system—ensuring timely and professional communication.
- Escalate more complex issues to Level 2/3/4 support while keeping users informed and reassured throughout the process.
- Support onboarding and offboarding processes ensuring timely delivery of hardware and login details Document recurring issues, fixes, and support processes to continuously improve internal IT documentation and self-service resources.
Here is what will qualify you for the role:
- A foundational understanding of Windows, macOS, and common enterprise applications (like Microsoft 365, Slack, Zoom).
- Strong communication and customer service skills—you're calm under pressure and good at translating technical terms into plain language. A curiosity for technology and a problem-solving mindset.
Here is what would make you stand out:
- Experience with IT ticketing systems like Jira Service Management or ServiceNow.
- Exposure to account management tools like Azure AD or Google Workspace.
- Familiarity with basic networking concepts (VPN, DNS, Wi-Fi) and hardware troubleshooting.
- Knowledge of Jamf or Intune device management systems.
- A passion for growth—whether you're self-taught or just getting started, we value enthusiasm and potential.
Do you think you can bring this role to life?
You don't need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to get to know you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.
#li-hybrid
About Coveo
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.
For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.