Business Unit:

BU Air & Ocean

Business Line:

BL Ocean Transport

Target Hire Date:

2025-07-21

What You Can Expect :

• Lead and manage a team of customs specialists, providing guidance, support, and coaching as needed.
• Serve as the primary point of contact for all duty and customs regulatory inquiries, providing necessary support and guidance to the team and clients as needed.
• Track progress and productivity with team, assist team with issues that relate to releases and customs inquiries.
• Ensure entries are done in a timely manner to avoid storage and delays to customers.
• Closing of entries within required timeframe to avoid penalties.
• Manage and track issues and tasks, implementing root cause corrective actions as needed.
• Design and implement improved customs processes across the organization to enhance efficiency and compliance.
• E29B entries and carnet applications.
• After hours support for team members as needed.
• Communication with Rhenus offices and other agents in a timely manner on inquires.
• Drawback assistance to team members.
• Conduct audits of customs entries to ensure accuracy on H.S. Codes, tariff treatment, VDF codes, currency, and all other aspects of entry before submission to Cadex.
• Oversee relationships with customs brokers, freight forwarders and Rhenus partners ensuring effective communication and collaboration in a timely manner.
• Manage inbound imports into Canada and exports to the US and other international destinations.
• Monitor ITMR for Cadex, rejects, and exams daily, ensure no entries are overdue.
• Collaborate with client to provide HS codes for new product launches and ensure compliance.
• Review and update HS codes and other relevant codes with accuracy and completeness.
• Support duty drawback processes and Canadian Duty Deferral program compliance.
• Facilitate the clients with Bond requirements, CARM or any other issues.
• Set up of new account for non-resident importers.
• Export cites applications.

What You Bring:

• Minimum 5+ years of relevant management experience in customs brokerage
• Customs Compliance Specialist designation (CCS) and Customs Broker License (LCB) strongly preferred
• Strong knowledge of customs tariff, duty drawback, HS codes, and government regulations
• Excellent interpersonal and communication skills with a focus on relationship building
• Non-resident business number application process experience
• Must have knowledge of CARM process
• Highly proficient in oral and written communication
• Ability to work efficiently in a fast-paced environment with minimal supervision
• Ability to provide after hours support as needed
• Strong problem-solving and negotiating skills
• Proficiency in MS Office, with advanced Excel skills