Are you a motivated leader who thrives on making a difference in team performance and member satisfaction? Do you have the experience and desire to take charge of important tasks and motivate a team to achieve their goals? If so, the RMP (Retention and Member Progress) Manager role at Etched Actuarial could be your perfect opportunity!

As the RMP Manager, you will be responsible for communicating effectively with our members, guiding them through live and recorded sessions, and leading team members to improve on key performance indicators (KPIs). Additionally, you will be actively involved in planning, organizing, and executing events that drive member engagement.

This is a virtual, part-time role that does not require you to be near Brea or other team members, and offers great flexibility—approximately 8-15 hours per week. We are looking for a candidate who brings both leadership and motivation, coupled with a results-driven approach to supporting our members and achieving organizational success.

Qualifications

• Extremely independent and willing to take on new responsibilities and challenges
• Motivated by results and data-driven
• Excellent communication skills, both written and verbal
• Strong leadership capabilities and preferred experience in managing a team
• Quick learner with a proactive approach to problem-solving
• Ability to stay organized, set goals, and meet deadlines
• Skilled at providing feedback to team members
• Comfortable hosting meetings and delegating tasks to team members
• Strong attention to detail and commitment to continuous improvement
• Has experience working in the actuarial field
• Experienced with Excel and Excel VBA (or some other programming language)
• Willing to participate in live Zoom sessions and potentially YouTube videos
• Able to make a minimum 1-year commitment to the position

Responsibilities

• Communicating with Members:  Regularly engage with members to provide support, answer questions, and ensure their satisfaction.
• Motivating Members:  Foster a positive, results-driven environment for members
• Planning and Executing Events:  Lead the planning and follow-through of member events
• Improving Team KPIs:  Work with the team to enhance key performance indicators and align their efforts with overarching company goals.
• Leading Team Members:  Provide guidance, direction, and delegation of tasks to team members, ensuring clear expectations and follow-up.
• Implementing Changes:  Proactively suggest and implement changes to the AAC program that help members meet their goals and improve overall performance.
• Session Participation:  Actively participate in live and recorded sessions, engaging with members both in public and members-only settings.

Additional Qualities We’re Looking For

• Problem Solver:  You can find solutions to challenges and implement them effectively.
• Brainstormer:  Not afraid to try new approaches and experiment to find what works best for the team.
• Organized:  Excellent at planning, goal-setting, and meeting deadlines.
• Team Player:  Capable of providing feedback, motivating others, and making sure everyone works together to meet collective objectives.
• Self-Motivated:  Able to work independently with little supervision, taking ownership of your role and tasks.

If you believe you’d be a great fit for this role, please email your resume to support@etchedactuarial.com with the subject line “ RMP Manager Application .” In your email, please include a short paragraph (no longer than 250 words) outlining why you think you would be the perfect candidate for the role. We look forward to hearing from you soon!

*Please note that although we are an actuarial coaching company, this is NOT an actuarial role.