Top Benefits
About the role
Job Summary
The IT Support Analyst provides technical support and analyst is to ensure that desktop computer hardware and software technology are deployed and maintained to the highest standards. The IT Support Analyst team. is responsible for the successful operation of desktop computer hardware and software technology at the university.
The IT Support Analyst is the Tier 2 (from Analyst I & II, Service Desk) escalation point of contact that includes, assessment, investigation, diagnosis and resolution for incidents and service requests related to desktop computing services. This position also works in collaboration with many areas of IT Services including Infrastructure, Applications and Security. Software operating systems and applications are deployed through the development and execution of software management processes. Additional requirements involve advanced troubleshooting skills for analysis of software and hardware incidents, and problems in relation to IT Service Management best practices and standards.
The IT Support Analyst is responsible for ensuring client requirements are met in terms of communication, documentation, prioritization, and resolution of incidents. Fulfillment of service requests is undertaken following established procedures. This position provides high caliber customer service and supports users both remotely and in person.
Qualifications
- Diploma in Information Technology or related discipline from an accredited postsecondary, and, or an equivalent combination of education, training, and experience.
- Information Technology Infrastructure Library (ITIL) certification is an asset.
- Three (3) years related experience supporting a variety of technology such as computer desktops (Windows /Mac), audio-visual equipment, printers, and fundamental networking protocols.
- Comprehensive experience providing technical support for desktop computers in an enterprise environment.
- Thorough knowledge of the principles, methodologies, tools, and techniques utilized in providing technical desktop support.
- General knowledge of software application packaging and installation. Experience providing user support in a networked environment.
- Experience working with MS Active Directory, MS File Services, MS Print Services.
- Experience supporting Microsoft Office applications.
- Experience using MS System Center Configuration Manager is an asset. Strong analytical, problem solving, organizational and time management skills. Knowledge of project management framework and tools.
- Experience with Service Management software or ticketing tool.
- Ability to communicate effectively both orally and in writing with clients, technical teams and other co-workers, work to schedules and adapt easily to changing priorities and business needs.
- Strong customer service and interpersonal skills.
- Ability to work on multiple projects in a team environment.
- Ability to maintain confidentiality and handle sensitive data using discretion.
How to Apply
Please apply by submitting a cover letter and resume by the application deadline.
About UFV
The University of the Fraser Valley is located on the traditional territory of the Halq'eméylem-speaking peoples. We express our gratitude and respect for the honour of living and working in Stó:lo Tém:éxw (Stó:lo Land; Stó:lo World). In all that we do, UFV strives to support and honour the Stó:lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision and Integrated Strategic Plan: IYAQAWTXW — which means House of Transformation. This commitment includes the goal of centering Indigenous ways of knowing throughout our organization, recognizing our responsibilities to community, and a multi-year plan to increase the number of Indigenous faculty, staff, and administrators working at UFV.
UFV has campus locations in Abbotsford, Chilliwack, Mission, and Hope in the beautiful British Columbia, and in Chandigarh, India. Recognized as one of BC's top employers, UFV offers a combination of career and lifestyle benefits. Join a team of 1,400 passionate professionals who value integrity, inclusivity and excellence. At UFV, you will serve a vibrant community and shape the future of 15,000 students.
Indigenization, equity, and diversity are essential to our work as a university. A diverse community fosters the inclusion of voices that have been historically underrepresented and marginalized. At UFV, we are committed to recruiting a diverse workforce that represents the community we proudly serve. We encourage applications from Indigenous peoples, members of groups that experience discrimination due to race, colour, place of origin, ancestry, and/or religion, persons who identify as women and 2SLGBTQ+, and persons with disabilities. We invite applicants to complete a confidential self-identification survey when creating a personal system profile. All questions are voluntary, with an option to decline to answer. Information will be used to support efforts to broaden the diversity of the recruitment process, and results are not shared with the selection committee. Inquiries about the survey may be directed to careers@ufv.ca. Learn more about our commitment to diversity and inclusion.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible, UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants may be required to undergo a criminal record check and/ or a verification of their education credentials.
UFV is committed to the principle of equity in employment.
About University of the Fraser Valley
Nestled in the beautiful Fraser Valley just east of Vancouver, British Columbia, Canada, the University of the Fraser Valley (UFV) is a fully accredited, public university offering 100 programs spanning master's and bachelor's degrees, diplomas, certificates, apprenticeship and trades training, and continuing studies. UFV serves 15,000 students at locations in Abbotsford, Chilliwack, Mission, Hope and Agassiz, British Columbia, as well as Chandigarh, India. Consistently ranking among the top in universities in the country in the Globe and Mail's Canadian University Report, UFV is renowned for its criminiology and criminal justice programs, BBA in aviation, kinesiology, fashion design program, and state-of-the-art Trades and Technology Centre.
Top Benefits
About the role
Job Summary
The IT Support Analyst provides technical support and analyst is to ensure that desktop computer hardware and software technology are deployed and maintained to the highest standards. The IT Support Analyst team. is responsible for the successful operation of desktop computer hardware and software technology at the university.
The IT Support Analyst is the Tier 2 (from Analyst I & II, Service Desk) escalation point of contact that includes, assessment, investigation, diagnosis and resolution for incidents and service requests related to desktop computing services. This position also works in collaboration with many areas of IT Services including Infrastructure, Applications and Security. Software operating systems and applications are deployed through the development and execution of software management processes. Additional requirements involve advanced troubleshooting skills for analysis of software and hardware incidents, and problems in relation to IT Service Management best practices and standards.
The IT Support Analyst is responsible for ensuring client requirements are met in terms of communication, documentation, prioritization, and resolution of incidents. Fulfillment of service requests is undertaken following established procedures. This position provides high caliber customer service and supports users both remotely and in person.
Qualifications
- Diploma in Information Technology or related discipline from an accredited postsecondary, and, or an equivalent combination of education, training, and experience.
- Information Technology Infrastructure Library (ITIL) certification is an asset.
- Three (3) years related experience supporting a variety of technology such as computer desktops (Windows /Mac), audio-visual equipment, printers, and fundamental networking protocols.
- Comprehensive experience providing technical support for desktop computers in an enterprise environment.
- Thorough knowledge of the principles, methodologies, tools, and techniques utilized in providing technical desktop support.
- General knowledge of software application packaging and installation. Experience providing user support in a networked environment.
- Experience working with MS Active Directory, MS File Services, MS Print Services.
- Experience supporting Microsoft Office applications.
- Experience using MS System Center Configuration Manager is an asset. Strong analytical, problem solving, organizational and time management skills. Knowledge of project management framework and tools.
- Experience with Service Management software or ticketing tool.
- Ability to communicate effectively both orally and in writing with clients, technical teams and other co-workers, work to schedules and adapt easily to changing priorities and business needs.
- Strong customer service and interpersonal skills.
- Ability to work on multiple projects in a team environment.
- Ability to maintain confidentiality and handle sensitive data using discretion.
How to Apply
Please apply by submitting a cover letter and resume by the application deadline.
About UFV
The University of the Fraser Valley is located on the traditional territory of the Halq'eméylem-speaking peoples. We express our gratitude and respect for the honour of living and working in Stó:lo Tém:éxw (Stó:lo Land; Stó:lo World). In all that we do, UFV strives to support and honour the Stó:lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision and Integrated Strategic Plan: IYAQAWTXW — which means House of Transformation. This commitment includes the goal of centering Indigenous ways of knowing throughout our organization, recognizing our responsibilities to community, and a multi-year plan to increase the number of Indigenous faculty, staff, and administrators working at UFV.
UFV has campus locations in Abbotsford, Chilliwack, Mission, and Hope in the beautiful British Columbia, and in Chandigarh, India. Recognized as one of BC's top employers, UFV offers a combination of career and lifestyle benefits. Join a team of 1,400 passionate professionals who value integrity, inclusivity and excellence. At UFV, you will serve a vibrant community and shape the future of 15,000 students.
Indigenization, equity, and diversity are essential to our work as a university. A diverse community fosters the inclusion of voices that have been historically underrepresented and marginalized. At UFV, we are committed to recruiting a diverse workforce that represents the community we proudly serve. We encourage applications from Indigenous peoples, members of groups that experience discrimination due to race, colour, place of origin, ancestry, and/or religion, persons who identify as women and 2SLGBTQ+, and persons with disabilities. We invite applicants to complete a confidential self-identification survey when creating a personal system profile. All questions are voluntary, with an option to decline to answer. Information will be used to support efforts to broaden the diversity of the recruitment process, and results are not shared with the selection committee. Inquiries about the survey may be directed to careers@ufv.ca. Learn more about our commitment to diversity and inclusion.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible, UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants may be required to undergo a criminal record check and/ or a verification of their education credentials.
UFV is committed to the principle of equity in employment.
About University of the Fraser Valley
Nestled in the beautiful Fraser Valley just east of Vancouver, British Columbia, Canada, the University of the Fraser Valley (UFV) is a fully accredited, public university offering 100 programs spanning master's and bachelor's degrees, diplomas, certificates, apprenticeship and trades training, and continuing studies. UFV serves 15,000 students at locations in Abbotsford, Chilliwack, Mission, Hope and Agassiz, British Columbia, as well as Chandigarh, India. Consistently ranking among the top in universities in the country in the Globe and Mail's Canadian University Report, UFV is renowned for its criminiology and criminal justice programs, BBA in aviation, kinesiology, fashion design program, and state-of-the-art Trades and Technology Centre.