About the role
Position Summary
The Cellular Sales - Reception reports to the Cellular Sales Coordinator and is a member of the Service Support Team. He or she coordinates, oversees or performs a wide variety of administrative and Cellular service support activities, including reception, cellular sales, filing and administrative support. This position regularly relieves the Service Support Administrator.
MAJOR DUTIES & RESPONSIBILITIES
- Provides support services for the day-to-day operation of the KNet office in Sioux Lookout including:
- Performs receptionist duties such as answering services, mail services, incoming and outgoing faxing, photocopying and visitor reception.
- Coordinates the use of facilities for other groups, meetings, and sessions (e.g. booking boardrooms);
- Files all K-Net Services reference material and project information for easy retrieval.
- Providing point-of-sale and KM support services including,
- Selling mobile phones and cards
- Checking end user account balances and update minutes
- Assisting with response to online requests and orders
- Activating cellular units and shipping them to customers
- Ensuring that cellular customer contact information is up to date in the asset management system
- Supports Service Desk delivery
- Assists KNet email and webpage users to renew username and password access
- Reviews and accepts or declines request for new email accounts
- Provides Level 0 troubleshooting support to cellular end users
- Other duties as required under the direction of the Cellular Sales Coordinator
STANDARDS OF PERFORMANCE
- Communicates in a clear, friendly and persuasive manner
- Responds to requests for information and provides follow-up to the Cellular Sales Coordinator, as required
- Demonstrates flexibility and capacity to adapt and learn in a dynamic work environment
- Manage time effectively, is punctual and regularly attends work
QUALIFICATIONS
- A high-school diploma or its equivalent and one or more years relevant experience
- Familiarity with and experience using standard word and information processing software including MS-WORD, EXCEL, (other pieces of relevant software)
- Experience providing front-line customer service
- Ability to work independently and in a team to achieve predetermined goals and meet deadlines
- Motivated to acquire new knowledge and learn new skills
- An understanding of how information and communication technologies are used in regional First Nations
- Knowledge of the people, culture, history of Nishnawbe-Aski Nation and the development priorities of member First Nations
- Ability to speak Cree, Oji-Cree, or Ojibway is a strong asset
- Ability to communicate with KO employees, contractors, third-party service personnel and community-based technical services
Work Location: Sioux Lookout, ON
Job type: Full-Time
Only those chosen for interviews will be contacted.
About KEEWAYTINOOK OKIMAKANAK
Keewaytinook Okimakanak, which means Northern Chiefs in Oji-Cree, is a non-political Chiefs Council serving Deer Lake, Fort Severn, Keewaywin, McDowell Lake, North Spirit Lake and Poplar Hill First Nations. The organization is directed by the Chiefs of the member First Nations who form the Board of Directors. Through its close awareness of community needs and its team approach, the Council advises and assists its member First Nations. The Council provides services in the areas of health, education, economic development, employment assistance, legal, public works, finance and administration, and computer communications (K-Net Services). The Executive Director liaises with the six Chiefs, with the staff of the Council and with other organizations and governments.
About the role
Position Summary
The Cellular Sales - Reception reports to the Cellular Sales Coordinator and is a member of the Service Support Team. He or she coordinates, oversees or performs a wide variety of administrative and Cellular service support activities, including reception, cellular sales, filing and administrative support. This position regularly relieves the Service Support Administrator.
MAJOR DUTIES & RESPONSIBILITIES
- Provides support services for the day-to-day operation of the KNet office in Sioux Lookout including:
- Performs receptionist duties such as answering services, mail services, incoming and outgoing faxing, photocopying and visitor reception.
- Coordinates the use of facilities for other groups, meetings, and sessions (e.g. booking boardrooms);
- Files all K-Net Services reference material and project information for easy retrieval.
- Providing point-of-sale and KM support services including,
- Selling mobile phones and cards
- Checking end user account balances and update minutes
- Assisting with response to online requests and orders
- Activating cellular units and shipping them to customers
- Ensuring that cellular customer contact information is up to date in the asset management system
- Supports Service Desk delivery
- Assists KNet email and webpage users to renew username and password access
- Reviews and accepts or declines request for new email accounts
- Provides Level 0 troubleshooting support to cellular end users
- Other duties as required under the direction of the Cellular Sales Coordinator
STANDARDS OF PERFORMANCE
- Communicates in a clear, friendly and persuasive manner
- Responds to requests for information and provides follow-up to the Cellular Sales Coordinator, as required
- Demonstrates flexibility and capacity to adapt and learn in a dynamic work environment
- Manage time effectively, is punctual and regularly attends work
QUALIFICATIONS
- A high-school diploma or its equivalent and one or more years relevant experience
- Familiarity with and experience using standard word and information processing software including MS-WORD, EXCEL, (other pieces of relevant software)
- Experience providing front-line customer service
- Ability to work independently and in a team to achieve predetermined goals and meet deadlines
- Motivated to acquire new knowledge and learn new skills
- An understanding of how information and communication technologies are used in regional First Nations
- Knowledge of the people, culture, history of Nishnawbe-Aski Nation and the development priorities of member First Nations
- Ability to speak Cree, Oji-Cree, or Ojibway is a strong asset
- Ability to communicate with KO employees, contractors, third-party service personnel and community-based technical services
Work Location: Sioux Lookout, ON
Job type: Full-Time
Only those chosen for interviews will be contacted.
About KEEWAYTINOOK OKIMAKANAK
Keewaytinook Okimakanak, which means Northern Chiefs in Oji-Cree, is a non-political Chiefs Council serving Deer Lake, Fort Severn, Keewaywin, McDowell Lake, North Spirit Lake and Poplar Hill First Nations. The organization is directed by the Chiefs of the member First Nations who form the Board of Directors. Through its close awareness of community needs and its team approach, the Council advises and assists its member First Nations. The Council provides services in the areas of health, education, economic development, employment assistance, legal, public works, finance and administration, and computer communications (K-Net Services). The Executive Director liaises with the six Chiefs, with the staff of the Council and with other organizations and governments.