Recruitment Details Operations Analyst Department: Innovation & Technology Designated Work Location: 6th Floor, 510 Main Street: " Hybrid with designated work location "

Position Type: Permanent, Full-time

Salary: $2,419.05- $2,985.21 biweekly Posting No: 125954 Closing Date: July 10, 2025 Job Profile Under the supervision of the Operations Coordinator, the Operations Analyst is responsible for the analysis, development, implementation, maintenance, support, and on-going operation of automated solutions, applications, technologies, and operational processes.

As The Operations Analyst You Will

• Analyse service management and operational issues to determine the feasibility of implementing new or additional processes and automated solutions.
• Analyse the impact of existing service management and operational processes and automation, and recommend improvements or modifications where required.
• Develop, code, test, implement, maintain, and support operational systems and applications.
• Prepare and maintain technical and operational documentation.
• Develop, analyse, maintain, and follow service management processes in accordance with the Information Technology Infrastructure Library (ITIL) framework.
• Maintain awareness of industry trends and advancements in automated solutions and processes, and research new technologies and trends.
• Provide training and consulting to users on specific applications and processes.
• Take courses related to development as required.
• Substitute for other Operations staff in their absence.
• Perform other related duties pertaining to the operations environment compatible with the classification.

Qualifications Your education and qualifications include :

• University degree or diploma in Computer Science or an equivalent combination of training and experience.
• Four years’ experience within an IT Service Desk environment.
• Experience using the HaloITSM Application.
• Experience as a HaloITSM Application Administrator would be an asset.
• Understanding of SQL and relational databases.
• Experience using programming languages such as Javascript, Java, or HTML.
• Understanding of service management processes in accordance with the Information Technology Infrastructure Library (ITIL) framework.
• Experience analyzing, evaluating, resolving operational and application-related problems.
• Experience developing and implementing new processes and procedures.
• Strong verbal communication skills with employees at all levels and contractors/vendors.
• Strong written communication skills with employees at all levels and contractors/vendors.
• Experience conducting training sessions and meetings.
• Strong interpersonal skills and the ability to work cooperatively, collaboratively, and professionally with fellow employees at all levels and external stakeholders.
• Strong analytical, problem-solving and organizational skills, together with an ability to take initiative, multi-task and work under time constraints
• Ability to work independently and in a team environment.

Conditions of employment:

• Must be legally entitled to work in Canada.
• A Police Information Check satisfactory to the employer will be required from the applicant(s) or successful candidate(s), at their expense.

How To Apply APPLY ONLINE , including all documentation listed below:

• Current resume AND/OR Application Form (Required).
• Cover Letter
• Applications submitted without REQUIRED documentation will not be considered.*

Notes Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.

Hours of Work: 8:00 a.m. - 4:00 a.m., Monday through Friday *Flexible work arrangements may be available under Administrative Standard AS-018 – Flexible Workplace*

Employee Group: CUPE Position Reports To: Operations Coordinator Only candidates selected for interviews will be contacted.