Hospitality Operations Manager, Multi-Site
Top Benefits
About the role
- Manage multi-site hospitality operations that directly enhance the lives of seniors across British Columbia
- Earn $90K–$105K/yr plus 7% RRSP matching, extended health and dental, and four weeks of vacation
- Join a mission-driven organization where your leadership helps shape exceptional resident experiences and a values-based culture
About Baptist Housing Society
Baptist Housing Society is a leading not-for-profit organization that has been enriching the lives of seniors across British Columbia since 1964. With 22 senior living communities located throughout the Lower Mainland, Victoria, and the Interior, we are proud to provide compassionate care and exceptional hospitality services that support our residents in living well.
Our model is rooted in servant leadership and guided by strong Christian values, prioritizing dignity, respect, and meaningful connection in every aspect of care. We partner with top-tier service providers to deliver quality dining, housekeeping, and wellness services that exceed industry standards.
What sets Baptist Housing apart is our unwavering commitment to creating vibrant communities where seniors feel valued, supported, and at home. Our culture is warm, collaborative, and purpose-driven, making this not just a place to work, but a place to grow, lead, and make a difference.
For more information, please visit our website: baptisthousing.org/
About the Opportunity
Baptist Housing is looking for a full-time Hospitality Operations Manager (Multi-Site) based remotely in Vancouver, BC , with travel required to our sites across Greater Vancouver, Kelowna, and Victoria.
Reporting to the Director of Operations, this role is responsible for overseeing the performance and consistency of hospitality services—primarily dining and housekeeping—delivered by our external service provider across multiple senior living communities.
More specifically, your responsibilities include but are not limited to:
- Monitoring and optimizing budgets, forecasts, and cost controls to ensure financial efficiency
- Conducting regular site visits to assess service quality and implement improvements
- Collaborating with vendor leadership to align services with Baptist Housing’s mission and standards
- Leading audits and performance reviews to ensure compliance with industry and regulatory requirements
- Identifying areas for operational improvement and implementing strategic initiatives
- Supporting on-site hospitality managers and administrators to resolve operational challenges
- Coaching and mentoring site-level teams to foster a culture of service excellence and continuous improvement
- Building strong cross-functional relationships with internal stakeholders and site leaders
- Maintaining regular communication with the vendor’s regional operations team to ensure accountability and service consistency
- Championing a values-driven approach to hospitality that centres on dignity and resident satisfaction
- Traveling regularly to communities across BC for hands-on leadership and support
About You
To qualify, you will need at least 5 years of experience in hospitality management , with a focus on multi-site operations or large-scale service environments. Strong financial acumen, including budget management, financial reporting, and cost control, is also essential.
Additionally, the following skills and background will be highly valued:
- CSNM (Canadian Society of Nutrition Management) certification
- Experience in senior living, healthcare, university housing, or hospitality service management
- Proven ability to optimize labor costs and service delivery in high-volume settings
- Post-secondary education in business or finance
- Willingness and ability to travel regularly within BC
As our ideal candidate, you are a proactive, strategic leader who inspires and supports teams through clear communication and hands-on guidance. You build strong vendor relationships and are comfortable balancing big-picture thinking with operational details. While you don’t need to come from a faith background, you lead with empathy and are eager to embrace our mission and values, which are rooted in compassion, dignity, and servant leadership.
This is a meaningful leadership role for someone who thrives in dynamic, multi-site environments and is passionate about enhancing the quality of life for seniors through exceptional hospitality services.
About the Benefits
Compensation, based on skills and experience, is a competitive annual salary of $90K–$105K , and a host of excellent benefits including:
- Employer-paid extended health, dental, and vision coverage
- 4 weeks of paid vacation
- 7% RRSP matching contributions
- Professional development support
- Travel expenses covered for site visits across BC
- Flexible, remote work environment with regional travel
- Team appreciation events, BBQs, and social activities
- A mission-driven, values-based culture within a respected not-for-profit organization
If you share our values and have the skills necessary to bring success to the role, then we invite you to apply today !
About Baptist Housing
At Baptist Housing, we're more than just a company – we're a community dedicated to providing exceptional care and support to seniors across British Columbia. As we continue to grow and expand our reach, we're actively seeking compassionate individuals who share our values and are eager to make a difference in the lives of others. With a wide range of job opportunities available in various roles and locations, including the Lower Mainland, Victoria, Kelowna, and the Interior, Baptist Housing offers the perfect environment for those seeking fulfilling careers with opportunities for growth and development. Join us and be part of a team where every role contributes to creating vibrant communities where seniors can thrive and enjoy life to the fullest. Explore our job opportunities and discover why Baptist Housing is the ideal place to build your career while making a meaningful impact in your community.
Our Promise: At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized.
Why Work at Baptist Housing? • Meaningful Service: Your work matters! You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful. • Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves. • Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs.
Hospitality Operations Manager, Multi-Site
Top Benefits
About the role
- Manage multi-site hospitality operations that directly enhance the lives of seniors across British Columbia
- Earn $90K–$105K/yr plus 7% RRSP matching, extended health and dental, and four weeks of vacation
- Join a mission-driven organization where your leadership helps shape exceptional resident experiences and a values-based culture
About Baptist Housing Society
Baptist Housing Society is a leading not-for-profit organization that has been enriching the lives of seniors across British Columbia since 1964. With 22 senior living communities located throughout the Lower Mainland, Victoria, and the Interior, we are proud to provide compassionate care and exceptional hospitality services that support our residents in living well.
Our model is rooted in servant leadership and guided by strong Christian values, prioritizing dignity, respect, and meaningful connection in every aspect of care. We partner with top-tier service providers to deliver quality dining, housekeeping, and wellness services that exceed industry standards.
What sets Baptist Housing apart is our unwavering commitment to creating vibrant communities where seniors feel valued, supported, and at home. Our culture is warm, collaborative, and purpose-driven, making this not just a place to work, but a place to grow, lead, and make a difference.
For more information, please visit our website: baptisthousing.org/
About the Opportunity
Baptist Housing is looking for a full-time Hospitality Operations Manager (Multi-Site) based remotely in Vancouver, BC , with travel required to our sites across Greater Vancouver, Kelowna, and Victoria.
Reporting to the Director of Operations, this role is responsible for overseeing the performance and consistency of hospitality services—primarily dining and housekeeping—delivered by our external service provider across multiple senior living communities.
More specifically, your responsibilities include but are not limited to:
- Monitoring and optimizing budgets, forecasts, and cost controls to ensure financial efficiency
- Conducting regular site visits to assess service quality and implement improvements
- Collaborating with vendor leadership to align services with Baptist Housing’s mission and standards
- Leading audits and performance reviews to ensure compliance with industry and regulatory requirements
- Identifying areas for operational improvement and implementing strategic initiatives
- Supporting on-site hospitality managers and administrators to resolve operational challenges
- Coaching and mentoring site-level teams to foster a culture of service excellence and continuous improvement
- Building strong cross-functional relationships with internal stakeholders and site leaders
- Maintaining regular communication with the vendor’s regional operations team to ensure accountability and service consistency
- Championing a values-driven approach to hospitality that centres on dignity and resident satisfaction
- Traveling regularly to communities across BC for hands-on leadership and support
About You
To qualify, you will need at least 5 years of experience in hospitality management , with a focus on multi-site operations or large-scale service environments. Strong financial acumen, including budget management, financial reporting, and cost control, is also essential.
Additionally, the following skills and background will be highly valued:
- CSNM (Canadian Society of Nutrition Management) certification
- Experience in senior living, healthcare, university housing, or hospitality service management
- Proven ability to optimize labor costs and service delivery in high-volume settings
- Post-secondary education in business or finance
- Willingness and ability to travel regularly within BC
As our ideal candidate, you are a proactive, strategic leader who inspires and supports teams through clear communication and hands-on guidance. You build strong vendor relationships and are comfortable balancing big-picture thinking with operational details. While you don’t need to come from a faith background, you lead with empathy and are eager to embrace our mission and values, which are rooted in compassion, dignity, and servant leadership.
This is a meaningful leadership role for someone who thrives in dynamic, multi-site environments and is passionate about enhancing the quality of life for seniors through exceptional hospitality services.
About the Benefits
Compensation, based on skills and experience, is a competitive annual salary of $90K–$105K , and a host of excellent benefits including:
- Employer-paid extended health, dental, and vision coverage
- 4 weeks of paid vacation
- 7% RRSP matching contributions
- Professional development support
- Travel expenses covered for site visits across BC
- Flexible, remote work environment with regional travel
- Team appreciation events, BBQs, and social activities
- A mission-driven, values-based culture within a respected not-for-profit organization
If you share our values and have the skills necessary to bring success to the role, then we invite you to apply today !
About Baptist Housing
At Baptist Housing, we're more than just a company – we're a community dedicated to providing exceptional care and support to seniors across British Columbia. As we continue to grow and expand our reach, we're actively seeking compassionate individuals who share our values and are eager to make a difference in the lives of others. With a wide range of job opportunities available in various roles and locations, including the Lower Mainland, Victoria, Kelowna, and the Interior, Baptist Housing offers the perfect environment for those seeking fulfilling careers with opportunities for growth and development. Join us and be part of a team where every role contributes to creating vibrant communities where seniors can thrive and enjoy life to the fullest. Explore our job opportunities and discover why Baptist Housing is the ideal place to build your career while making a meaningful impact in your community.
Our Promise: At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized.
Why Work at Baptist Housing? • Meaningful Service: Your work matters! You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful. • Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves. • Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs.