Top Benefits
About the role
As a Service Advisor, you are responsible for working with members of the Castlegar Toyota team in providing a great vehicle maintenance experience.
You are the first point of contact with our customers and will be well-versed in vehicle service/maintenance options and providing a personalized and high level experience for all of our guests.
From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
At Castlegar Toyota we strive to make every customer a customer for life. Happy Team Members means happy guests.
Every Team Member at Castlegar Toyota is absolutely critical to its success. Our main objective is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
- Health Benefits Program
- A supportive and fun place to work
- Paid Vacation & Sick Days
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
Responsibilities
- Ensure that each guest receives prompt, courteous, and effective service.
- Discuss and explain vehicle Servicing requirements to our guests.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Qualifications
- Organized and friendly personality
- Time management skills
- Good communication skills with your guests and fellow Team Members
- Professional, well-groomed appearance.
- Clean driving record
- Ability to handle a fast paced environment
About Castlegar Toyota
Castlegar Toyota is a progressive and wholly authorized Toyota dealer in the West Kootenay region of British Columbia. Centrally located in Castlegar, BC, and in very close proximity to Nelson and Trail, we are a full-service Toyota vehicle and genuine Toyota parts retailer, and we have some of the most experienced factory-trained service technicians in the business.
We also sell and service all other makes and models. Our used vehicle operations begin with selecting or accepting only quality vehicles on trade, and then putting them through a very stringent safety and reconditioning program. We also retail Toyota Certified Used Vehicles, which must meet the manufacturer's strict requirements, and we offer our own certification program, Castlegar Toyota Used Certified, which introduces a host of benefits, including warranty, for all other brands that qualify.
Our Product Advisors are trained customer service professionals and vehicle specialists who receive updates and bulletins on a regular basis, so they are an excellent resource for further exploring or demonstrating the vehicles we retail.
The staff at Castlegar Toyota is expected to conduct its work with utmost integrity, professionalism and respect. Everything we do at Castlegar Toyota is directed around the idea that we inspire complete confidence and on-going trust in our products and services. This is the heart of our business, and this is where the true ownership experience begins and develops. As we like to say both in terms of our products and services: Start something that lasts.
Top Benefits
About the role
As a Service Advisor, you are responsible for working with members of the Castlegar Toyota team in providing a great vehicle maintenance experience.
You are the first point of contact with our customers and will be well-versed in vehicle service/maintenance options and providing a personalized and high level experience for all of our guests.
From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
At Castlegar Toyota we strive to make every customer a customer for life. Happy Team Members means happy guests.
Every Team Member at Castlegar Toyota is absolutely critical to its success. Our main objective is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
- Health Benefits Program
- A supportive and fun place to work
- Paid Vacation & Sick Days
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
Responsibilities
- Ensure that each guest receives prompt, courteous, and effective service.
- Discuss and explain vehicle Servicing requirements to our guests.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Qualifications
- Organized and friendly personality
- Time management skills
- Good communication skills with your guests and fellow Team Members
- Professional, well-groomed appearance.
- Clean driving record
- Ability to handle a fast paced environment
About Castlegar Toyota
Castlegar Toyota is a progressive and wholly authorized Toyota dealer in the West Kootenay region of British Columbia. Centrally located in Castlegar, BC, and in very close proximity to Nelson and Trail, we are a full-service Toyota vehicle and genuine Toyota parts retailer, and we have some of the most experienced factory-trained service technicians in the business.
We also sell and service all other makes and models. Our used vehicle operations begin with selecting or accepting only quality vehicles on trade, and then putting them through a very stringent safety and reconditioning program. We also retail Toyota Certified Used Vehicles, which must meet the manufacturer's strict requirements, and we offer our own certification program, Castlegar Toyota Used Certified, which introduces a host of benefits, including warranty, for all other brands that qualify.
Our Product Advisors are trained customer service professionals and vehicle specialists who receive updates and bulletins on a regular basis, so they are an excellent resource for further exploring or demonstrating the vehicles we retail.
The staff at Castlegar Toyota is expected to conduct its work with utmost integrity, professionalism and respect. Everything we do at Castlegar Toyota is directed around the idea that we inspire complete confidence and on-going trust in our products and services. This is the heart of our business, and this is where the true ownership experience begins and develops. As we like to say both in terms of our products and services: Start something that lasts.