About Obasan:

Founded in Ottawa in 1985, Obasan is a proudly Canadian manufacturer of certified-organic, handcrafted mattresses and accessories. We believe in creating high-quality, customizable sleep solutions that cater to each individual’s needs. Our environmentally-conscious values and commitment to excellence drive us to continually evolve and provide exceptional customer experiences.

Position Overview:

As the In-House, bilingual, Sleep Specialist at Obasan, you will play a vital role in our growing team, focusing on delivering unparalleled customer service and education. This is a full-time, in-person position based at our Ottawa factory, where you will report directly to the General Manager. We’re looking for someone who is passionate about helping customers achieve the best sleep possible, driven to exceed expectations, and eager to grow with us in an ever-evolving environment.

Key Responsibilities:

• Build strong rapport with customers, creating a loyal customer base through personalized communication.

• Maintain detailed records of all customer interactions.

• Address customer queries and concerns with a genuine intent to solve problems.

• Provide consistent follow-up with prospects and customers, ensuring timely communication.

• Greet and assist customers in the showroom with professionalism and enthusiasm.

• Perform knowledgeable demonstrations of our organic mattresses and accessories.

-Maintain a presentable and orderly showroom appearance.

-Able to facilitate remote consultations and virtual meetings

Qualifications:

• Bilingual in French and English . (Advanced proficiency level in both languages.)

• Passion for delivering high-care, relationship-centered customer experiences.

• Experience in sales, particularly in customer-centric environments, is preferred.

• Strong organizational skills with attention to detail and time management.

• Ability to work independently and handle multiple tasks under pressure.

• Excellent communication, interpersonal, and negotiation skills.

• Open-minded growth mindset, receptive to continuous coaching and feedback.

• Resilient and adaptable to changes as the company grows and evolves.

• Team player with a desire to collaborate towards common goals.

What We Offer:

At Obasan, we provide a fun, open-minded, and progressive work environment. We are dedicated to our values of dedication, kindness, excellence, and continuous growth. We offer a competitive compensation package and the opportunity to be part of a company that genuinely cares about its employees, its customers and the planet we live on.

How to Apply:

If you share our values and are excited about joining the Obasan team, please send your resume to hr@obasan.ca and tell us why you are interested in this position.

Please note that only candidates who are legally entitled to work in Canada will be considered. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $60,000.00-$100,000.00 per year

Additional pay:

• Bonus pay
• Commission pay

Schedule:

Full-time, 5 days per week 8 hours per day. The schedule alternates between:(rotating schedule)

• Week 1: Monday to Friday (5 weekdays)
• Week 2: Monday to Thursday + Saturday (4 weekdays and Saturday)

Experience:

• Sales: 5 years (required)

Language:

• English (required)
• French (required)

Work Location: In person

Job Type: Full-time

Pay: From $60,000.00 per year

Additional pay:

• Commission pay

Schedule:

• 8 hour shift

Work Location: In person