Institutional Safety Officer (ISO)
About the role
Requisition ID: 382689
Position Number: 20077464
Posting End Date: Open Until Filled
City: Winnipeg
Employer: Shared Health
Site: Health Sciences Centre
Department / Unit: Security
Job Stream: Non-Clinical
Union: CUPE
Anticipated Start Date: 01/01/2026
FTE: 0.70
Anticipated Shift: Days;Nights;Weekends
Work Arrangement: Daily Hours Worked: 12.00
Annual Base Hours: 2080
Salary: $35.387 , $36.449 , $37.542 , $38.668 , $39.829 , $41.022
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.
Position Overview The Healthcare Institutional Safety Officers (ISO) are hospital employees and licensed security guards who are specifically trained to respond, protect and enforce requirements to achieve safe patient care and healthcare work environments, particularly those facilities which require a high frequency of response to behaviours in acute and forensic mental health units. A healthcare ISO is responsible for enforcing the provision of bylaws and enforcing the provision of additional appointed statutes as outlined in the Police Services Act under the Institutional Safety Officer program. Working cooperatively with healthcare professionals, law enforcement and other stakeholders, they provide a highly skilled collaborative enforcement and patient care model. The ISO is responsible for enforcement, prevention, intervention, and education of applicable legislation within the healthcare facility. ISOs daily encounter and respond to high-risk situations in sites with documented and high frequency violent behaviours (usually from high volume emergency departments and high acuity mental health units). Healthcare ISOs are also trained to have the Qualified Persons designation under the Mental Health Act and will be able to maintain safe custody of intoxicated persons under the Intoxicated Persons Detention Act.
Training/Designation: Healthcare ISOs will receive training to the provincially adopted and Manitoba Justice approved training program. Upon initial demonstrated and ongoing competence, they will be designated by the SDO as an ISO under the Police Services Act, as well as a Qualified Person under the Mental Health Act. Ongoing re-training will be provided by the SDO, and with ongoing demonstrated competence they will maintain their designations.
Personnel must:
- Successfully complete the ISO Training Program and maintain their ability with annual retraining.
- Be designated as an ISO (Peace Officer status as per Manitoba Police Services Act – Amendment).
- Successfully complete intermediate weapons training and ongoing certification as authorized by Manitoba Justice and their employer organization.
- Successfully pass the Physical Abilities test and undergo regular re-testing.
The training and designation program will be comprised of a testing process, which includes but is not limited to: written test, physical test, job performance and security screening.
Experience
- Prior security, law enforcement, military or related experience required.
- Minimum of two (2) years' experience as a Qualified Person in a healthcare setting required.
Education (Degree/Diploma/Certificate)
- Successfully complete the Healthcare Institutional Safety Officer training, and demonstrate competency in order to be designated as per the Police Services Act, Institutional Safety Officer program. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.
- Completion of Grade 12 or equivalent.
SPECIAL TRAINING:
- Successfully complete Qualified Persons training and demonstrate competency in order to be designated as per the Mental Health Act. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.
Certification/Licensure/Registration
- Possess and maintain a valid Manitoba Security Guard License.
- Valid Class 5 driver’s license.
Qualifications And Skills
- Self-motivated including the ability to take due care and responsibility while working alone and unsupervised.
- Must possess and demonstrate excellent verbal and written communication skills with a focus on customer service and public relations.
- Ability to remain professional in elevated situations, and make sound decisions under stressful conditions.
- Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (i.e. Criminal Code of Canada, Trespass Act) as it relates to the ability to restrain uncooperative, hostile or violent persons.
- Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
- Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset.
- Will be required to complete cultural safety training required by the employer.
- Knowledge of healthcare and community resources in order to support clients.
- Demonstrated ability to maintain professionalism and make sound decisions under pressure.
- Must successfully complete Job Suitability Assessment (psych evaluation).
- Clear Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.
Physical Requirements
- Minimum physical requirements aligned with requirements established for safe response to resistance training requirements and national standards. Regular re-testing will occur.
- Minimum vision and hearing requirements aligned with requirements established for safe response to resistance training requirements and national standards. Regular re-testing will occur.
Qualifications will include minimum physical ability, vision standard, hearing standard and testing process. These tests will be a pre-requisite part of the ISO training program. Regular testing throughout employment will also be a requirement. These requirements will align with national standards aligned with Manitoba Justice and employer requirements. Preference will be given to those applicants competent in an Indigenous language and/or knowledge in Indigenous customs, traditions and values.
We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.
Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.
This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.
Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.
We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
About Shared Health-Soins Communs
Shared Health was founded in values that celebrate the diversity of our province and pursue equity of access to health services for all Manitobans by bringing together clinical experts from across the province to deliver a patient-centred, accessible and responsive health system.
We work collaboratively with regional health authorities, service delivery organizations and communities to ensure the health care needs of Manitobans are met compassionately, effectively and as close to home as possible. Shared Health’s scope and services continue to evolve as part of Manitoba’s broader health system transformation.
We are committed to ongoing innovation in delivering health care services and recruiting, developing, and retaining dedicated employees. As health care providers, it is essential to understand and acknowledge that people experience and access health care in different ways. Shared Health strives to create inclusive environments that welcome and value the diversity of all Manitobans.
As a health system, we deliver services to diverse patient populations on the original lands of First Nations and Inuit peoples, and on the homeland of the Métis Nation. This acknowledgement is an important part of our continued efforts to identify, develop and implement culturally safe environments, practices and health-care services.
Respect for every individual, accountability, value and continuous improvement and learning are four pillars guiding Manitoba’s Quality and Learning Framework. A deep and ongoing commitment to this framework and its principles are key to creating a health care environment that is free of judgement, equally safe and inclusive.
To find out more visit sharedhealthmb.ca/careers/ or https://healthcareersmanitoba.ca/.
This page is intended for informational purposes only. We do not provide clinical advice. Account not monitored 24/7. Emergency: Dial 911 or go to the emergency department.
Institutional Safety Officer (ISO)
About the role
Requisition ID: 382689
Position Number: 20077464
Posting End Date: Open Until Filled
City: Winnipeg
Employer: Shared Health
Site: Health Sciences Centre
Department / Unit: Security
Job Stream: Non-Clinical
Union: CUPE
Anticipated Start Date: 01/01/2026
FTE: 0.70
Anticipated Shift: Days;Nights;Weekends
Work Arrangement: Daily Hours Worked: 12.00
Annual Base Hours: 2080
Salary: $35.387 , $36.449 , $37.542 , $38.668 , $39.829 , $41.022
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.
Position Overview The Healthcare Institutional Safety Officers (ISO) are hospital employees and licensed security guards who are specifically trained to respond, protect and enforce requirements to achieve safe patient care and healthcare work environments, particularly those facilities which require a high frequency of response to behaviours in acute and forensic mental health units. A healthcare ISO is responsible for enforcing the provision of bylaws and enforcing the provision of additional appointed statutes as outlined in the Police Services Act under the Institutional Safety Officer program. Working cooperatively with healthcare professionals, law enforcement and other stakeholders, they provide a highly skilled collaborative enforcement and patient care model. The ISO is responsible for enforcement, prevention, intervention, and education of applicable legislation within the healthcare facility. ISOs daily encounter and respond to high-risk situations in sites with documented and high frequency violent behaviours (usually from high volume emergency departments and high acuity mental health units). Healthcare ISOs are also trained to have the Qualified Persons designation under the Mental Health Act and will be able to maintain safe custody of intoxicated persons under the Intoxicated Persons Detention Act.
Training/Designation: Healthcare ISOs will receive training to the provincially adopted and Manitoba Justice approved training program. Upon initial demonstrated and ongoing competence, they will be designated by the SDO as an ISO under the Police Services Act, as well as a Qualified Person under the Mental Health Act. Ongoing re-training will be provided by the SDO, and with ongoing demonstrated competence they will maintain their designations.
Personnel must:
- Successfully complete the ISO Training Program and maintain their ability with annual retraining.
- Be designated as an ISO (Peace Officer status as per Manitoba Police Services Act – Amendment).
- Successfully complete intermediate weapons training and ongoing certification as authorized by Manitoba Justice and their employer organization.
- Successfully pass the Physical Abilities test and undergo regular re-testing.
The training and designation program will be comprised of a testing process, which includes but is not limited to: written test, physical test, job performance and security screening.
Experience
- Prior security, law enforcement, military or related experience required.
- Minimum of two (2) years' experience as a Qualified Person in a healthcare setting required.
Education (Degree/Diploma/Certificate)
- Successfully complete the Healthcare Institutional Safety Officer training, and demonstrate competency in order to be designated as per the Police Services Act, Institutional Safety Officer program. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.
- Completion of Grade 12 or equivalent.
SPECIAL TRAINING:
- Successfully complete Qualified Persons training and demonstrate competency in order to be designated as per the Mental Health Act. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.
Certification/Licensure/Registration
- Possess and maintain a valid Manitoba Security Guard License.
- Valid Class 5 driver’s license.
Qualifications And Skills
- Self-motivated including the ability to take due care and responsibility while working alone and unsupervised.
- Must possess and demonstrate excellent verbal and written communication skills with a focus on customer service and public relations.
- Ability to remain professional in elevated situations, and make sound decisions under stressful conditions.
- Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (i.e. Criminal Code of Canada, Trespass Act) as it relates to the ability to restrain uncooperative, hostile or violent persons.
- Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
- Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset.
- Will be required to complete cultural safety training required by the employer.
- Knowledge of healthcare and community resources in order to support clients.
- Demonstrated ability to maintain professionalism and make sound decisions under pressure.
- Must successfully complete Job Suitability Assessment (psych evaluation).
- Clear Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.
Physical Requirements
- Minimum physical requirements aligned with requirements established for safe response to resistance training requirements and national standards. Regular re-testing will occur.
- Minimum vision and hearing requirements aligned with requirements established for safe response to resistance training requirements and national standards. Regular re-testing will occur.
Qualifications will include minimum physical ability, vision standard, hearing standard and testing process. These tests will be a pre-requisite part of the ISO training program. Regular testing throughout employment will also be a requirement. These requirements will align with national standards aligned with Manitoba Justice and employer requirements. Preference will be given to those applicants competent in an Indigenous language and/or knowledge in Indigenous customs, traditions and values.
We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.
Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.
This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.
Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.
We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
About Shared Health-Soins Communs
Shared Health was founded in values that celebrate the diversity of our province and pursue equity of access to health services for all Manitobans by bringing together clinical experts from across the province to deliver a patient-centred, accessible and responsive health system.
We work collaboratively with regional health authorities, service delivery organizations and communities to ensure the health care needs of Manitobans are met compassionately, effectively and as close to home as possible. Shared Health’s scope and services continue to evolve as part of Manitoba’s broader health system transformation.
We are committed to ongoing innovation in delivering health care services and recruiting, developing, and retaining dedicated employees. As health care providers, it is essential to understand and acknowledge that people experience and access health care in different ways. Shared Health strives to create inclusive environments that welcome and value the diversity of all Manitobans.
As a health system, we deliver services to diverse patient populations on the original lands of First Nations and Inuit peoples, and on the homeland of the Métis Nation. This acknowledgement is an important part of our continued efforts to identify, develop and implement culturally safe environments, practices and health-care services.
Respect for every individual, accountability, value and continuous improvement and learning are four pillars guiding Manitoba’s Quality and Learning Framework. A deep and ongoing commitment to this framework and its principles are key to creating a health care environment that is free of judgement, equally safe and inclusive.
To find out more visit sharedhealthmb.ca/careers/ or https://healthcareersmanitoba.ca/.
This page is intended for informational purposes only. We do not provide clinical advice. Account not monitored 24/7. Emergency: Dial 911 or go to the emergency department.