Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment.

We’re based in Vaughan, Ontario, with 15 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites.

Job Overview
The Inside Sales is responsible for quoting customer needs on request; sourcing alternative products if warranted; placing orders on customer’s behalf; following up with customers until orders are completed and providing product information to customers and staff.

Duties

• Receive customer orders and inquiries by telephone, fax or email and process orders in a professional and courteous manner;
• Receive, process, adjust orders, and assist customers as required with the online GOSpicers site;
• Provide the highest level of service to customers including product information, suggestions of product substitutions, or grouping product for pricing and advising customers on how to purchase more efficiently;
• Receive customer complaints, research complaints and initiate corrective action to resolve problems;
• Keep Sales Consultants apprised of activities concerning established customers and communicate information on new customers’ concerns.
• Liaise with the Pricing Coordinator to ensure customer contracts are accurate and updated on a timely basis;
• Tele-market with respect to lead/sales generation and development;
• Identify opportunities for mill support and margin improvement;
• Other duties as assigned.

Requirements

• Completion of a bachelor’s degree or diploma in a related field considered an asset;
• Experience in the professional sales industry;
• An excellent understanding of the printing industry;
• Strong communication skills (both oral and written);
• Proficient in using MS Office;
• Excellent attention to details;
• Self-directed and self-motivated;
• Ability to manage multiple projects and priorities;
• Ability to do cold calling on customers (outbound sales calls); and
• Ability to Interact with walk-in customers.

Spicers Canada ULC is an equal opportunity employer and welcomes all interested parties. Spicers Canada is able to offer accommodations to potential candidates and new employees during the recruitment and selection process.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Employee assistance program
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• What is your annual salary expectation?
• This position is 100% onsite. Are you comfortable working in office 5x per week?

Experience:

• Signage Industry: 1 year (required)

Location:

• Richmond, BC V6V 1Y8 (required)

Work Location: Hybrid remote in Richmond, BC V6V 1Y8