Position Title: Follow-up Facilitator, TCCS Project, full-time, fixed-term

Reports to: Director of Municipal Programs and Partnerships

Salary: $66, 924 per annum, with comprehensive benefits package

Employment end date: August 1, 2026, with possibility of extension

Closing Date: Friday, July 4, 2025

Background: Toronto Community Crisis Service (TCCS) is a community safety and crisis support service program operated by service partners across Toronto. Gerstein Crisis Centre is the anchor for the downtown project. In July 2024, services will expand to include geographies east, west, and south of the downtown core.

Gerstein Crisis Centre (GCC) believes strongly that a model in which the earliest intervention for mental health needs is provided by a mental health worker, rather than the police service, can provide opportunities to access the services people want and need to leverage help sooner, while reducing stigma, discrimination, and unnecessary police involvement. Our experience over the past three decades has demonstrated that this early intervention can put needed supports in place and often avoid unnecessary interactions with emergency services such as hospitals and police. Gerstein Crisis Centre involvement in TCCS builds on our many years of experience and our commitment to continue to collaborate, partner, and ally with others across the city to create a strengths- based, integrated, accessible, community based, anti-racist and socially just crisis response system.

Job Summary: The Follow-up Facilitator provides support, direction and coordination for post-crisis follow-up and crisis management services across all TCCS teams and geographies. Includes a direct service role.

Primary duties and responsibilities:

• Provides direction and support to Crisis Intervention Workers for the delivery of follow-up and crisis management service for up to three months post crisis;
• Coordinates timely delivery of follow-up contact with clients, within 48-hours post crisis;
• Works closely with TCCS Managers to ensure continuous and thorough follow-up and crisis management response;
• Participate in team meetings, reflective practice sessions, internal and external trainings, as required;
• This role will include a combination of in-direct and direct client support. The role will facilitate community outreach, service coordination and managing a small caseload of follow-up clients.

Liaising/networking with community partners:

• Liaises with and actively fosters good working relationships with referral partners;
• Establish and maintain positive links with organizations and groups in the community;
• Work with TCCS teams and community groups and organizations in their geographic regions to identify service gaps and needs identified by clients and/or the community.

Administrative duties:

• Reviews documentation and identify post-crisis client needs;
• Reviews and monitors client files post-crisis to ensure that follow-up and crisis management plan and activities are executed as planned and well documented;

Data Collection:

• Work along-side TCCS Managers and GCC Data Manager to collect and manage data related to TCCS follow-up
• Actively participates in collection of data regarding client demographics and referral pathways, as per GCC established policy and protocols;
• Complete and provide statistical data and reports, as required.

Successful applicants will have:

• at least five years of experience working in community mental health, crisis intervention, substance use specific services or experience in a related field;
• a demonstrated capacity to provide crisis intervention and utilize de-escalation strategies and interventions;
• a demonstrated background providing case management support;
• experience with data collection and data management;
• an extensive working knowledge of community supports available in the City of Toronto;
• an extensive working knowledge of community supports available in the City of Toronto;
• a demonstrated ability to work collaboratively with clients, community partners and service providers and make appropriate use of resources;
• a broad understanding of all of the factors that impact an individual’s mental health and well-being including the social determinants of health, trauma, poverty and homelessness;
• a demonstrated ability to provide suicide risk assessment and interventions using the ASIST model;
• a demonstrated ability to work within a harm reduction framework;
• a demonstrated understanding of issues related to involvement in the Mental Health and Justice System;
• a demonstrated commitment to working through an Anti-Racist, Anti-Oppression, Trauma informed lens;
• a demonstrated ability to adapt interventions to a diverse client group including Persons with Disabilities, Black, Indigenous, Racialized, 2SLGBTQ+ and Neurodiverse communities;
• a demonstrated ability to work independently and collaboratively within a team;
• superior organizational, time-management skills, oral and written communication skills;
• a current and working knowledge of relevant legislation, including the Mental Health Act and P.H.I.P.A.;

Please note:

• Regular work schedule of five consecutive days; work schedule may change from time to time and include evenings and weekends, depending on service needs.
• This role is currently split between three office locations – Ossington/Dundas, Church/Bloor, and Pape/Danforth.
• Work may include travel to community locations across service geographies.
• We are particularly interested in hearing from individuals who represent the cultural diversity of Toronto including, Black and Indigenous, 2SLGBTQ+ individuals and those with lived experience of the mental health system.
• All GCC employees are required to provide proof of full vaccination for COVID-19.

Gerstein Crisis Centre is committed to equity in employment and to upholding the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act 2005 (AODA) in all its practices and policies. We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process. If you are a person who requires accommodation under the OHRC or AODA during the hiring process, please request in writing to admin@gersteincentre.org

We thank all applicants, but will contact only those selected to be interviewed.

Job Types: Full-time, Fixed term contract

Pay: $66,924.00 per year

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Do you have a current and working knowledge of relevant legislation, including the Mental Health Act and P.H.I.P.A.?

Experience:

• related: 5 years (required)

Work Location: In person

Application deadline: 2024-09-13