For over 20 years, the International Institute of Business Analysis™ (IIBA®) has helped shape the practice of business analysis to achieve better enterprise outcomes. A professional association with 30,000 members, 120 chapters, 1,500 volunteers, and 500 partners worldwide, IIBA supports the recognition of business analysis within organizations. It enables networking and community engagement, provides foundational standards and resources, and offers internationally recognized certification programs for career advancement.

IIBA is dedicated to advancing the field of business analysis. This role offers a unique opportunity to make a meaningful impact by contributing to a global community that values collaboration, innovation, and excellence. Employees benefit from a supportive work environment, a comprehensive compensation and benefits package, and the chance to work with a dynamic team of professionals passionate about shaping the future of business analysis. If you are passionate about supporting a growing profession, then this may be the place for you.

This position is open to candidates across Canada, with all employees working remotely from their homes. Candidates must have a suitable space at home they can use for work, along with reliable high-speed internet. This role may require employees to work non-standard hours to support global needs, though typically they will work during standard core hours (i.e., 9 a.m. to 5 p.m.) when non-standard hours are not required.

IIBA is an equal opportunity employer and is committed to fostering an inclusive environment in accordance with applicable human rights and accessibility legislation. If contacted for an employment opportunity, please inform Human Resources if you require any accommodations.

For more information on IIBA please visit our website at: www.iiba.org.

Job Summary

Working closely with the rest of the team, this role will support, identify, and deliver technical solutions to support business initiatives and process improvements.

Responsibilities

• Provide production support through triaging, assessing, prioritizing, and managing issues raised on our Salesforce platform.

• Configure and test technical solutions while improving process automation and system architecture.

• Engage with the IT team, multiple business groups, and vendors to deliver fixes and improvements into production.

• Assist in managing the backlog including the technical analysis of requirements, issue escalations, project identification, escalations, and backlog grooming sessions.

• Collaborate on technical and user experience design reviews and provide active feedback on all initiatives.

• Provide staff end user, system configuration, monitoring, and administrative support.

• Support data requests, integrations, and other general system administration and maintenance activities.

• Participate in architecture review discussions and planning sessions.

• Create, execute, and manage test cycles and resources from technical testing to user acceptance and integration testing.

• Drive efficiencies for the organization by leveraging best practices, new technologies and implementing creative solutions to business challenges.

• Perform business and systems analysis to optimize business processes through designing and implementing user experience centric solutions supporting business requirements

• Document and develop detailed diagrams for current state, user stories, system flows, to translate functional business problems into technical requirements and end to end solutions that align with business goals

Requirements

• 5 years’ experience in software management including production support and 3+ years Salesforce experience focusing on workflow & process automation, data management and data validation.
• Salesforce Certified Platform Administrator
• Bachelor’s degree in information technology management or related discipline or equivalent work experience
• Exceptional interpersonal skills with cross-team collaboration
• Ability to work effectively in a 100% remote/virtual environment
• Ability to manage competing demands, experience with Agile delivery model
• Strong business analysis, planning and organizational skills
• Other advanced Salesforce Administrator certifications (i.e. Sales Cloud, Community Cloud)
• Hands-on experience with Salesforce Communities & Portals, Lightning, Outbound messaging & APIs, 3rd party applications, APEX is a definite asset
• Other advanced Salesforce Administrator certifications (i.e. Sales Cloud, Community Cloud) is a plus